overall great service, brought my truck in for for a bumper fixed and side door fix and the after results look like I never got hit !

Had an accident and my car was towed to Superior. It turned out to be a total loss. Amanda was very helpful through the whole process. She was very willing to give us access to our car to get our possessions from it and went above and beyond in her service for us. Thank you for making a difficult time easier! read more

Went here to get my vehicle fixed, they ordered parts said they would let me know when the parts came in,after. And a half weeks I called them and they had, had the parts and didn't notify me, when I got my car in they said it would be at 5 day project, it's been almost a week and I,still don't have a vehicle, if you call and they say they will call you back don't hold your breath because they have failed to return 4 of my phone calls!!! If you need you vehicle done in a timely manner and expect your car back by the deadline you were told do not take your vehicle here! read more

Horrible service.....worst disaster ever....my family and I were going on a camping trip our RV broke down. I used my roadside assistance from my insurance company...the insurance company sent out a tow truck at 1:45pm.....it was 92 degrees we were outside of Stanford Montana. We all waited in the 92 degree I made multiple calls to my insurance company they were desperatly trying to find out where Superior was after 5 call they said Superior was 15 minutes out..this was at 5:00 pm, 3 HOURS AND 15 MINUTES to drive 62 miles which was on my gps. Finally when i went to put the keys in the ignition so they could get it into neutral I tirn around and the guys wife was having my 15 year old niece sign for the tow. I told them she cant sign as its my rv and I'm the insured...she said "too late, it doesnt matter who signs". They tell us to go ahead and drive back to great falls as luckily my wife was following us in the rv. I drove 62 miles back to great falls it took me about 50 minuts to get back. Im waiting for them at my Storage where the RV parks...I get a tex saying "sorry were still 90 minutes out" I'm like 90 Minutes? !!!!! I said how far are you from Great Falls he texts back "60 miles...so he went 2 miles in 50 minutes and I have to wait another 90 after sitting in the heat for hours. he tells me he had to help an older couple on the highway......I call my insurance company and stated This I have roadside and this is the kind of service we get, so they call him for me. He tells them nothing about the old couple on the road and said his fuel pump went out.......How do you get a Fuel pump for a, Im going to say late 200's Freightliner..and out in Stanford of all places.....the insurance company wasnt buying it either....finally at 9:30pm OVER 8 HOURS to go 62 miles. I had to wait from 6:30pm to 9:30 at my storage in 91 degree heat!!!! I put my insurance company on the line when he got there. When he showed up he was visibly drunk and wouldnt even say sorry.....my agent had me ask him what took him so long....his answer.....I had to drive 55mph what did you want me to do? I said oh is that the only reason your late knowing she wa slistening to him...she said" yeah what else do you want?" No mention of a fuel pump or helping anyone out along the way. He then in his drunken tone told me to back my RV off HIS truck..my agent shouted on speaker phone..DO NOT BACK IT OFF HIS TRUCK....i refused so he started screaming at my sister who was with us, backed my RV off the truck finally..and thew the keys on the ground and left with no thank you.....they went through my rv, moved my toolbox opened closet doors in my rv, and all my food in my propane run fridge spoiled after almost 8 hours without my fridge running....This is all documented through my agent. Im not one to Bash a company, I figured being one of the highly rated autobody shops in town i would get good service..this was the worst service I had ever seen. No this goes beyond that this is unacceptable to have a drunk driving my expensive RV down the highway, I left like it had been hijacked and was about to call the sherrifs...STAY AWAY from these guys..sad i wasted a whole day and another 20 minutes to sit and write such a horrible review read more

I have used Superior Auto Body several times and I highly recommend them. Their work is superior! and they try hard to make accommodations for whatever your issues may be. Thank you Diana and Superior Auto Body. read more

I had a missed call on my phone, no message so I looked up the number and it was Superior Auto Body. My husband had taken our car to work but I was concerned something had happened maybe so I called the number back hitting redial. I informed the person I had a missed call but no message and was calling to see if something had happened with our car or if this was just a wrong number call. She rudely asked who I was, twice, then began asking someone there with her if anyone had called my number, understandable. When the person said no, she informed me "no one at this business called you", I replied well they must have for me to get this number on my phone as a missed call, but they must have dialed it by mistake perhaps, I offered. My point is this, I have worked for service based companies and this was one of the rudest brief phone calls I have had. Immediate turn off for any perspective business I may need in the future and I wouldn't be recommending them either. Good manners should always be used. read more

I went to Superior Auto Body to get an estimate on painting my truck. The owner seemed friendly and told me he would paint the hood and right front quarter panel of my truck. He said there would be a lifetime warranty on the paint. He said he could do it for $500. This seemed like a fair deal to me. We shook hands on it. I dropped the car off the next day on Tuesday. They said they would have it done by Friday morning. I called on Thursday afternoon to check on the progess. The owner's daughter said they got busy with other jobs and had tried to fit it in but it wasn't finished. She said it would be finished on Friday evening. I picked the truck up on Friday evening and the job looked fine. I was happy and I thought everything was done. On Monday, I was surprised to get a call from the owner's daughter. She said that the paint job was not warranteed. She said that they gave me a good deal and since they didn't strip the old paint, that they were not going to warrant the paint job. When I had spoken with the owner he had not mentioned anything about the paint being stripped or not stripped. He simply said it was going to be warranteed. I explained this to the owner's daughter, but she just kept repeating that they didn't strip the paint so it was not warranteed and added that since it was a used hood that was another reason they wouldn't warrantee it. Once again I stated that the owner didn't mention any of this when he took the job. I finally was able to speak with him and he basically repeated the same thing. I said that he didn't mention these things when he took the job. He said if something goes wrong with the paint job to bring it in and he would see what they could do. This seems like a very shady way of doing business. If something goes wrong with the paint and I have to take it back in, I will write more on my experience with it. read more

Get a written estimate from these fine individuals and HOLD THEM TO IT. They will up your estimate and charge you tremendous amount for storage even if they verbally promise you. read more