Enjoyed good service here for a while. Then they picked up a sweater for dry cleaning and never…read morereturned it. I have proof that they confirmed my pickup request and picked up the sweater (which I forwarded - along with a pic of the sweater - to a manager that I spoke to on one occasion, Jackie I believe) and for some inexplicable reason it can't be found. Ok, stuff happens. I get it. But then I spent MONTHS trying to get them to address the situation to no avail. Jackie never called me back despite repeated attempts to reach her. No one else got back to me either. They never found the sweater. And they never offered any form of compensation. They just kept dodging/ignoring my calls and giving me the run around until I gave up hope of ever getting a satisfactory resolution. So now I'm here. I won't ever give them my business again. I don't suggest you do either. To make a mistake is totally understandable. To not own it or fix it and just leave a longtime customer hanging is unforgivable. Don't expect Superior to deal with any service issues (which will inevitably happen) with professionalism. Because they won't. However I will say this: the front desk staff always tried to be helpful even though resolving a situation like this obviously isn't their responsibility.

Superior cleaners is our go to place with a very helpful staff, they keep my business running! Huge…read morethank you to Frank, Crystal, and the entire team. Our cleaning has never been better! Thank you very much

In the wake of my father's passing 3 days ago, 95% of customer service has been absolutely…read morewonderful (Social Security, credit cards, funeral home staff). One Stop Cleaners is the exception to that rule. On top of hanging up on me once, the staff member here turned me away exactly 7 hours after sending me a text that said my dry cleaning was ready. In person, when I handed the girl my ticket, the staff member said verbatim "You just called me on the phone. I told you to come back tomorrow." Mind you, my dry cleaning for my father's wake and funeral was sitting on the rack directly in front of me. I will spare her from stating her name publicly in this review. Shame on you.

The staff at One Stop Cleaners New Fairfield is always friendly and thorough. The on-site Tailor…read moreservices are convenient and well-executed. They even completed a much-needed repair on my granddaughter's stuffy that lost an arm! Thank you.

I can't say enough about how amazing Village Cleaners is. Tony always has a smile on his face. The…read moretailoring services are wonderful. Quick turnaround and beautiful work. Our cleaning is always done with care. Thankful for this local gem!

I can't thank Tony and his Tailor enough for their help! I called with a last minute crisis, and…read morethey were able to fit me in and deliver a beautifully tailored dress in time for the event. Great customer service and workmanship - thank you, thank you!!!

I loved this place and I was picking up a jacket and desperately needed to drop off a sweater and…read moreexpensive dress clothing and TODAY was their last day! They were the best!

I dropped off a shirt just before they announced that they were going out of business. I went by to…read morepick it up, but no one is there, and unfortunately their phone is now disconnected. There is plenty of clothes that still need to be picked up. Does anyone know how to get in touch with them to get your clothes?

Great for tailoring! The lady there tailored my wedding dress and my whole wedding party perfectly…read moreand for a good price. Apparently she went to F.I.T. Highly recommend!

I had a very last minute fashion emergency and Ship Shape was so helpful with getting my dress…read morehemmed and ready for a formal event THE SAME DAY! I would recommend them and thank you so much

I've been a resident of Brookfield for over 20 years, and my husband and I were loyal customers of…read moreShipShape Cleaners for many of them. Unfortunately, things changed dramatically after the store came under new ownership, and we no longer patronize the establishment due to the disappointing customer service we've experienced. In January, I brought a pair of white linen pants to their second location--Ying Wah Laundry at 411 Main Street in Danbury, CT--to be laundered. To my surprise, they were sent to ShipShape in Brookfield for dry cleaning. I didn't need them until May, since white linen isn't exactly winter attire in the Northeast. But when I took the pants out to wear in May, I discovered the RL gold buckle was missing. I returned to the Main Street location and was informed that the pants had indeed been sent to Brookfield. I raised concerns about both the missing buckle and the poor quality of the cleaning. In June, I visited the store twice and was told the owner would contact me--but she never did. July arrived with no calls, no updates. I returned yet again and asked to speak with the owner, Arpi. I expressed my frustration, and she promised to look into it. Once again, she assured me she'd call me back, and once again, I heard nothing. On July 14, a staff member finally called, telling me to pick up the pants--but she didn't clarify whether they'd be in Danbury or Brookfield. Assuming they'd be at the Brookfield location, I stopped by, only to find they weren't there. I'll now have to make yet another trip to Danbury to retrieve them. To make matters worse, I've received voicemails from Arpi that are harassing in tone. She insists I wore the pants; despite the poor job her store did. She outright refuses to replace the buckle or accommodate my request. I've never experienced such unprofessional behavior. To anyone considering using this cleaner: beware. What was once a dependable business has turned into a nightmare. Sadly, while Arpi may be chasing the American Dream, what she's offering the community is anything but.

Bought a new comforter and had them clean it. Not only did they ruin the comforter but failed to…read moremake good on their faulty work. They claim to not use color altering products but here is proof they do. Not only did they ruin this but they intentionally hid it in how they packaged my comforter when I picked it up after the initial cleaning. They intentionally hid the stain in the folds and denied any fault. It was literally brand new out of the store. I would never use them shady, unethical, and no accountability.

Brought in a jumpsuit to sew a belt on and remove the side pockets. They did a great job and the…read moreprices are fair. Definitely going back!