They did not do what we were charged for; it passed inspection so they said it was completed. Took…read morethem forever to get back to us with that. Would not recommend! Did just enough but not what we paid for

Run, do not walk away from this company. The were thoroughly unresponsive and mean spirited. They…read moredid not respond to phone calls and the technicians who performed the work were incompetent and refused to answer simple questions. The company repeatedly told me they would work to accommodate themselves, not me. The fast talking salesman for the company will be your first and last positive experience. Once they have your payment I assure you they will be nothing but difficult. AND some of there work had to be redone!!

Terrible customer service! I have been waiting for two weeks to hear back from them to come service…read moremy a/c. One guy called me back and couldnt even find my claim. He said he would call back but ive called multiple times and have not heard back since. Please do not call this company.

Called at noon for service, CSR said she'd text the tech and call back with a time. She called 5…read moreminutes later and they were there by 12:30. Didn't have my part but got it and was done by 2:30. Technician was very pleasant. Definitely will use again and recommend to everybody.

We had a boiler and water heater replaced with a combination unit for hydronic heating and domestic…read moreon-demand hot water. The entire experience was top-notch. From our first consultation with Mike, the owner, to demo and installation, our experience was terrific. Mike explained all aspects of our new equipment, the installation, and the benefits of our compact but powerful ultra-efficient system. Mike and his crew completed the installation in two days, and we couldn't be happier with the results. The system is quiet, compact, efficient, and definitely an upgrade to the previous system. Home heating and hot water technology have certainly evolved, and Mike and the team at L & H can definitely help you to improve your home's comfort, lessen your environmental impact, and give you peace of mind. We are thrilled with our experience with L & H and think you will be, too.

Are you worried about paying way too much for an HVAC repair?…read more We called L&H because our furnace stopped working. It's not the first time we called L&H--we've used them before when we had issues with our furnace (our furnace is 27 years old but in excellent shape because we keep it well maintained.) We received a call back and were told that they couldn't find parts for a furnace that old and we would need to replace the entire furnace for approximately $5500. That was for a single stage Armstrong furnace. It would be more if we wanted to put in a two-stage furnace like the one we currently have. We called another shop for a second opinion and they came out and found some heater vents that were blocked, pushed a button to reset a circuit breaker on a blower fan (that we bought from L&H about 5 years ago!) and the problem was fixed. Total cost $80. The second repairman recommended we replace a flame sensor because it was slightly loose, but that wasn't a critical problem. He also said parts are readily available and ordered it for us to replace later. This is one of the parts L & H said was no longer available. We received a bill for about $200 from L & H. I called and spoke with them about what had transpired hoping they would (obviously!) waive the bill they sent us. They said they would take $50.00 off the bill and could not explain why they wanted to sell us a $5500 furnace instead of just pushing the circuit breaker button on the blower motor they sold us about 5 years ago. Even more amazing? L&H denied trying to sell us a new furnace. I repeated back the quote they gave us along with the brand name (Armstrong) and they STILL denied ever telling us we needed a new furnace. So, my experience with L & H was they tried to charge us $5500 while their competition charged $80 for the repair. Obviously we don't recommend them and have taken them off our preferred vendor list. Caveat Emptor!