Even when they're closed, you can walk around the yard and see all the brick samples, to get ideas…read morefor your own home. We don't live near them, but we found this to be a great place to look around and get ideas and advice for our own future front walkway. They let us bring our dog inside to schmooze.

Terrible customer service. Our sales rep told us everything "they" couldn't or wouldn't do for…read moreus...tear out the fireplace, masonry work, wall repair and such. That is all good information, but let's talk about what you can do! He seemed irritated with our questions and certainly did not attempt to educate us on what would work best for our situation. After informing us he needed to see what we had before he could be much help, he just looked at us. No offer to set up a home consult. Acted as if working with the common man was beneath him. He did however mention that the products he sells are often to those "who want a fireplace in every room, like the multimillion dollar mansions." The showroom has many beautiful displays.

Lee is a fantastic realtor-friendly, efficient and responsive…read more My husband and I had been searching for a second home in Harbor Springs, MI for more than five years, working with other agents. Lee spoke with us last month about exactly what type of property we desired. We traveled to Harbor Springs a few weeks after the call and she showed us the property we went in to buy. From start to finish-one month. We are thrilled to have found our dream home in Harbor Springs. Lee is knowledgeable and hard working. I would recommend her to everyone seeking property in Harbor Springs. Brava!

Lee is an absolute dream to work with. Extremely knowledgeable and not pushy!read more

You cannot go wrong hiring Jason, the literal Dependable Handyman. He is fair, honest, timely,…read moreefficient & easygoing. He & his sons certainly know what they are doing. He provided an estimate in a couple of days, which included a breakout of labor & materials. Jason provided us with Trex entry steps, repaired (2) vinyl siding corners, installed a granite mailbox post, closed off our wood basement steps & provided an access door to the shutoff valves for our shower. Everything came out absolutely as expected & then some. The front steps came out better than we thought! We were comfortable with trusting that Jason knew what to order & do it properly. I was given the opportunity to pick out the color for the steps (though it added a little to the cost), but I appreciate that I had a say in what was installed. Upon accepting the quote, Jason provided a start date, which he adhered to. He was here on the very day he said he would & at the approximate window of time. To get started he requested an Invoice for the materials, which can easily be paid via Quickbooks. It was so easy to accept the quote & make the payment. The Invoice for the balance can be paid the same way. If you have any questions, Jason replies right away. We primarily communicated via email. I thought at times I was pestering him with questions, but it didn't bother him at all from what I could tell. When we pointed out a couple of small errors, he immediately corrected them. No arguing, just made it right. That's rare these days! We have more projects in the pipeline & Jason is definitely hired for that work, such as a small deck, fencing, drop-down ceiling in the basement, a bar & a platform for my washer & dryer. No doubt that the process for the future work will go as seamlessly as these projects did.

The Dependable Handyman was outstanding. We needed a new set of outside steps and I couldn't find…read moreanyone to do the job saying it was too small. It was not too small for the Dependable Handyman. He showed up on time to price out the job and when it came to building the steps, he was there on time. The quality of work was excellent and completed in one day. If you can get him, hire him. You will not be disappointed.

AVOID JEFF KUHLMAN AND KUHLHAWK VENTURES OF HARBOR SPRINGS! Hired FCI of Northwest MI to replace…read morethe bedroom flooring in a recently inherited home last August. At the flooring quote, I mentioned that I was looking to have this project done due to the storm a couple of months prior. A bedroom window had broken and glass was deeply embedded in the carpet. Despite cleaning up the best I could, I mentioned the debris at both my consult and at install, which the FCI team member never indicated would be a problem (it was the whole reason I was getting my flooring replaced after all). No floor protectant was put down prior to install, which resulted in the damaged carpet being dragged directly over my living room carpet. As you can imagine, some of the super small pieces ended up transferring. Not only was property damaged due to the installer's negligence, but he didn't even finish the project in the agreed upon time frame. When the franchise owner demanded the remaining payment, I told him that the job wasn't done (and provided proof of this damage to my home). He went back and forth with me for weeks, blaming me for taking too long to communicate (I have been upfront since the beginning about this home not being my primary residence and being very busy--I was assured that it was no problem and that my schedule could be accommodated). He has done everything but take accountability, and now I have to try to hire another flooring company to clean up his mess. His business, and all mention of FCI NW MI has been scrubbed from the internet. He has stopped responding to my messages, and now his e-mails are bouncing. I'm not alleging this was a scam, per se, but Jeff obviously doesn't have what it takes to run his own business...and now I have to pay for it. Literally.

My sister and I collaborated with FCI to put new engineered hardwood floors in our mom's place…read more The catch: Mom is 80+ years old and neither of us kids live in the area! We were anxious about how the process would work and how much stress it would put on Mom. We should not have worried. The FCI team handled everything and did a great job of making Mom comfortable with the process. They were professional, clean and courteous, and the finished product is outstanding. We would not hesitate to use them again.

Knowlegable, friendly thorough - willing to assist beyond requested tasks. They came in and did the…read morework and made sure to clean-up after themselves. Pleasure to work with.

I called two local numbers to get help with snow removal after we got quite a lot of snow over the…read morelast couple days. I then decided to try M&M Handyman and Snow Removal even though they were in Cheboygan and I was located in Petoskey. Surprisingly, Michael the owner answered his phone and agreed to come out within the hour and did a yeoman's job with only one of my shovels clearing about 1-2 feet of snow from my front porch, walkway, sidewalk and driveway apron. He then ventured to my back yard where he cleared off my entire deck and shoveled a path from deck across my backyard to the garage. Lastly he also made a path from the backyard to the front yard so the tenant in my upper rental apartment could get to her car parked in the street. He did an excellent job with no complaints and a can do attitude. I was very pleased and fortunately, he agreed to be available in the future to help me with all my snow removal needs. Oh did I mention I told him my front sidewalk can get very icy and he also salted the cement. I have yet to find anyone who could follow my instructions to a tee and do such a good job. My house is a pain when it snows but he treated it like it was all in day's (actually evening's) work! Couldn't be more satisfied. Highly recommend!