Paul and Luke did a professional job and then some when they laid flooring in my house on 9/6/22…read more All joins are tight; all lines are straight. No floor squeaks; no loose spots. They solved a problem I didn't expect to be solved: some rooms already had floor strips; I didn't think it and the new strips in the remaining rooms could be made to line up. Luke and Paul lined up the flooring to make it look like it had all been laid down in the same job. Beyond that, they work smoothly and efficiently. They don't look rushed, yet they don't waste time. I imagine Bay View's other crews are just as professional. But next time I call Bay View, I'll ask for Paul and Luke.

I have Cash N Carry do our installs for our carpet at our Traverse City hotel. They are always…read morehelpful and willing to make everything go well for us. Coordinating with multiple rooms on multiple floors with demanding guests wanting to check-in is always stressful but CnC always works through it with us and stands behind their product. They recently did four of our rooms. The first day they were to install they couldn't make it due to one of their installers being sick. The next day, those installers worked their tails off to make it all work and get all rooms done so we could get them back together for the guests checking in. Thank you, CnC team!

You will not find a better selection or a better team anywhere! This shop has it all! Plus, pinball…read moremachines!!! Brock, Handsome Dan, and the whole team will make your flooring experience enjoyable and seamless.

I had a small project I needed their assistance with. They were great to work with, and went above…read moreand beyond highly recommend for future projects!!

We just had carpet replaced in bedroom. The carpet and install went smoothly. We were doing a…read moreremodel as well and they came out again to replace the furniture. No major problems so I hesitate to give them 5 stars.

They do an outstanding job of customer service and go beyond what is asked and expected. Michael…read moreand floor covering installers (Bryan) are the best. We are working under crisis situation and they responded superbly and quickly. Highly recommend to all. Bill & Kathleen Arcadia, Michigan

Sara, the designer that we worked with was so patient with our walk to the perfect solution for our…read moresteps and large area rugs. Without her, our project would not have been done right. Our installer, Chad did an amazing job of working with a difficult carpet/with a pattern direction. Very pleased with the process from start to finish!

Just had a new kitchen floor installed. Tracy at the showroom was a delight to work with, and she…read morekept me informed at every step of the way. The demolition of the old tile floor and the installation fo the new engineered floor was done by Gary. He is a very friendly guy, and was very keen to the details. The new floor looks great. I am very pleased with the process and the final product. I will definitely consider Kiss Carpet for future flooring needs.

I had all of my flooring replaced 2 weeks ago with premium laminate and I could not be any happier…read more!!!! Austin was AMAZING in replacing the floor, and was very careful and thorough in even the minor details to make the new floor look amazing !!! He was very effeciate, worked hard and was a pleasure to work with. This is the second home project that I have had KISS carpet to do my home in the past year. Communication with Mike Moore was exceptional and he stayed in touch with me through out the whole project. THANK YOU MIKE AND AUSTIN

We have worked with Mike Moore for many years. Our last project with Mike was with Kiss Carpets,…read moreTraverse City Design Center. Mike knows the flooring business very well. You can count on his recomendations for product and design. Mike was particularly helpful when the manufacturer of our desired flooring switched manufacturing locations. This caused delays in the job, but Mike worked to expedite the project. The project was finished in one day by a highly experienced flooring installer, Austin. Austin is one of the most courteous and hard working people I have had the pleasure to know. The job was done very well and looks great. Thank you Mike and Austin.

Caleb Parker was here this morning to install a portion of padding and stretch the carpet. He was…read morevery professional and did an excellent job. I am very satisfied with his service and with working with your store. Donald E Schaffer

They were hired to do flooring and bath ceramic installations post flood. Sent 2 men. Both were…read morepros - skilled, courteous, efficient and personable. Months later we purchased more flooring to be installed a couple weeks later due to continuing other remodeling. . The salesman was miffed that we insisted on paying for the install later. We disputed their measurements for removal, install and material. They insisted that their "professional measurements" were correct - ours were not. We noted that a competitor's measurements coincided with ours - an architect and contractor. We were rightfully insulted by their rude comments. They were unaware that we were not paying for this work. The tenant was going to pay so accuracy was important to protect the tenant's limited resources. With reservations, and with assurance that the previous installers would do this install we proceeded. They sent the B team which were NOT the A team. As we anticipated there was extra flooring that was not required. As it was paid for, we took it since it had not been brought into the work space. They were very upset. We had inventoried the flooring delivered , did the math, to be sure it had been paid for. The owner Ron, sent a very rude letter REFUSING TO FINISH the work. The transitions sent but not installed were incorrect. They failed to clean up. Generally, they were UNETHICAL, RUDE, AND FAILED TO ACCEPT RESPONSIBILITY. Poorly managed - don't take a chance.