our Garage door was not working. We had the parts and installed them but something wasnt working correctly. They came the wrong day but since they came we had them fix it. They left and charged 375.00 but the door is still broken. I have reached out and pending a call back but very disappointed. read more

very misleading website, you can't even find the positive reviews that they list. their website clearly states "NO SERVICE CALL WITH REPAIR. We do not charge service call with any kind of service performed. yet I was charged $540 for repair, and an additional service call charge of $129 was added on. read more

Josh was here quickly, very friendly, efficient. Repair cost $939, seemed high so thought I'd post the cost. read more

Same day service was good. Quoted me $575 after looking at the issue (broken spring(s). After I passed on the tip question I was told l low voltage wire was cut. Charged me another $120 to fix that. First time the garage door was opened the wire was cut. Company never returned my call. My fault for not being on site during the repair. Won't use again. read more

Absolutely fantastic service! Raul was amazing very knowledgeable and fast. I would definitely use this company again! Very satisfied! read more

If I could give this company a zero I would. Customer Service SUCKS! Take my advice and find a different garage door company. Once our door is finally installed we will NEVER use this company again. The customer should not have to make multiple calls on the status of the project, just saying. I was told numerous times I would be called and then never was. The garage door took MONTHS and I mean MONTHS to come in. I understand delays in shipping due to covid but you want the customer happy so you make sure you give them communication which was not there. Then installation time I was told a time and the installer never showed. I as the customer should not have to call asking about delays. So take my advice and save yourself major headaches, run far away.... never use this company! read more

Putting this review out there for others. tldr; Use Garage Door Guy (or anyone else) instead. I was able to get a tech out right away for my garage door - snapped springs. Tech was quick, work was done. Three weeks later, the springs snap. I had a different company, Garage Door Guy, come out and say, "Those aren't new springs and those are the wrong springs. And why did the tech spray lube everywhere?" Reaching out to the company - they said they are unable refund any amount of money since I used another company to fix it. All they do on the phone is deflect and say, "other garage door company's continue to tell people we do bad work." Maybe it's a sign you ARE doing bad work! This company took $750 from me to spray lube all over my garage walls. They are unwilling to provide any compensation back - even though Garage Door Guy charged $260 for the same job and a lifetime warranty. read more

You guys are crooks, or at least want to be crooks. You tried to tell me that a set of 10 new rollers was $250 - the same rollers (top end) online are $25 for a set of 10. You were going to try to have me pay $500 for two 10 packs of rollers + $250 to install them - $750 in total. I politely declined the service, but in reality, wanted to slap some sense into whoever sets your pricing. Come on man, this is 20 minute job with $50 in parts. Either most customers are: a.) too dumb to realize this; b.) have more money than need and will pay whatever price; c.) and/or you sleep ok at night knowing you are scamming people - likely usually old people. I was happy with the over head unit replacement - but the robbery you tried to do on the roller replacement was ridiculous. I would not recommend this company to others. Stay away! read more

Great service and timely help! Highly recommend this company for garage door maintenance. read more

We called this company to come look at our garage door. Several no shows, technicians, and weeks later the garage is still not fixed and my roommate and I are out +$500. WE GREATLY REGRET CONTACTING THIS COMPANY. This company should NOT advertise "same day service." We should have read these Yelp reviews before calling them. They even tried to get us to pay more money to fix the garage door that they should've fixed in the first place. I have never been so angry nor have I had such a bad experience having a contractor over to the house until I called Superior Garage Door. If you want to get your blood boiling, this is defiantly the place to call. HOW CAN YOU CHARGE +$300 for a weather strip!? read more

PLEASE READ! Terry replaced our broken spring. He knew a lot about garage doors that's for sure. After everything was done, he told me he couldn't get the door to go down anymore. The door would try, but only go down a foot, then go back up. He said he adjusted everything he could and that it was probably time to get a new opener and rail which was about $1,000. I'm glad I didn't agree to buy anything because after he left all I had to do was adjust the down force setting with a screwdriver on the opener and it shut. With how much Terry knew about garage doors, I can't help but think he was trying to scam me. I even tipped him 15% on the job ($115). I would have given a 5 star review if he didn't try to pull any funny business. read more

I went through Home Advisor and scheduled an appointment for a quote/estimate on a garage door opener installation. The technician called and arrived on time and was very courteous. His name was Raul. He then took all of 2 minutes to determine what I needed and quoted me a price. I declined as it was too expensive. -No harm, no foul. That's why we get estimates. He THEN tried to get me to pay $40 for a Service Call. 'Well, I had to drive over here.' Which I then declined. Seriously?!? What a scam. I will NEVER use these people in the future AT ALL. read more

They gouged me and they know it. They charged me $179 for 2 cables that I could buy at Menards for less than $13 They charged me $120 for 2 bottom plates that I could buy for less than $11 And, I was charged $195 for 45 minutes of labor. I know that I gave the OK to go ahead on the project but believed that consideration would be given to difficulty. I will be filing a complaint with the BBB and State Attorney General read more

This company is a SCAM!! Do not do business with them. They prey on customers who don't know any better. I was charged over $1000 for 2 garage door springs and cables. I didn't know I was getting completely screwed over until after the fact when talking to guys at my work who said that should have been around $300-350. Sure enough I called around and was told that exact price. Do yourself a favor and do not use Superior Garage Door! read more

Complete and utter racket. From their overseas call center to their incompetent techs. Stay the eff away. Tried to sell me on a 1100 dollar job only a fool would accept. Got the job done for 400. read more

The technician a 3rd party contractor came out to fix the broken spring for the garage. The initial service call is roughly $29 and plus other services if agreed to term. So this service technician provided the total price of the cost to repair everything that is wrong with the door of $1118. This would include the following: new spring, 2 bearing pulleys and 3 of the caster to be replaced. We totally disagree and informed him that we will pay him for the services call and he can leave. Once we disagree, he adjusted his price to replace just the springe and lowered to almost 50% and still we disagree with him. He was willing to wheel and deal but we felt as though he wanted to scam money from folks that does have knowledge about garage door!!! So instead of taking his deals, we called CUSTOM DOORS out of New Hope, MN. They had the same day service for us (this was awesome!) and the technician came out and provide detail cost of $235 for parts and labor out the door. I couldn't imagine paying high price of $1118 to Superior Garage Door repair, I would rather pay for a brand new door instead. So if you're looking for honest quality services for garage door needs just call CUSTOM DOORS out of New Hope, MN instead. read more

We called Superior Garage door repair to replace a spring on our garage door that broke. We actually had the same company replace our other spring a few months ago, so we thought we knew what to expect. At that time, the technician lived in our city and he did a great job and was very knowledgeable. Unfortunately, yesterday we had the opposite experience. A different technician arrived and told me both springs were broken and needed to be replaced. Clearly, only one spring was broken and I told him we had just replaced the other a few months ago. He then told me it would cost $149 for a new spring and $199 for labor. I told him we paid $237 total for the same exact job a few months prior. He then agreed to do the job for $237. I noticed him talking on his phone in our driveway for quite some time. He did finally replace the spring. He then asked me to write the check directly to him, but I had already written the check to Superior Garage Door, same as the time prior. He took the check, but never provided a statement or bill of the work completed. Finally, he asked if I had a recycling bin. When I told him we did outside, he put the old garage door spring in it! When I told him I didn't belive the spring could be recycled, he said it could and left it there. The entire experience this time around was super sketchy and this company cannot be trusted. After reading other reviews, it seems they specifically target women to try and scam. Very disappointing, I can't believe they are in business. I tried calling the company twice to speak with a manager about our experience and left messages with the scheduler, but still haven't gotten a response. read more

Called on Saturday for a broken cable, ask for an estimate and was told the service tech would give it to me. The kid shows up and tells me $275 to replace two cables, not even close for $30 in materials and 1/2 hour of work. I ended up paying $200 for $120 job. They are shady, call someone who will give you an estimate. read more

Our garage door had some issues that needed to be taken care of. Jim was able to come out in a short few hour notice to assess. After giving us our options between fixing the door and replacing we chose to replace it. He was able to order the door with the window design we wanted and install it next day. At no point was Jim pressuring me into a decision one way or another. He just provided the information needed for my wife and I to make an informed decision. We just moved to the neighborhood so we are thankful we found such a knowledgeable person who is now our go to guy! read more

Came on a Sat evening to help with a snap cable. Very friendly and professional came on the same day and the Price was reasonable. Ended up getting a new lift master opener too defently 5 stars service!!! read more

I was charged 556.00 for a pair of cables and a track repair. I called the company three times with no results. Ladies beware they will screw you with no vaseline. Stay away from this company at all cost if you don't have a man to do the transaction. read more

I wish I'd read the reviews here before I went with this company. I replaced two garage door springs($400 including labor)yesterday. The technician told me it would be $160 for springs and $200 for labor at first. I thought it was bit pricy but went with it since I am new here in MN. After he finishes, he says it is $200 for springs so I told him you said $160 and he says that was for one spring and he gave me a huge discount for two. It seemed sketchy so I called the company today and spoke with the manager. I told her the story and she tells me the same thing that the technician gave a huge discount. I asked why the cost is so high and she tells me it is because it is a same day service.The technician didn't even come the same day because at the last minute he had a family emergency. I definitely think this company is trying to scam specially if you are a women. read more

Superior Garage Door is the worst experience I've ever had with a company! Scheduling was screwed up, I was charged 750.00 for a garage door opener and installation. No light bulbs were provided and I am handicapped so had to have someone install for me. They left the door button inside the garage dangling and not working. When I discovered this I called and she said they were busy and would 'try to get someone out the next day. After sitting boy the phone all day nobody called or contacted me. I finally sent them a review on Next Door and filed a complaint with the Better Business Bureau. And sent e-mails to the company. I finally got a hold of either the manager or owner today and I wanted a refund of at least 200.00 for the overcharge and the button fixed. According to Google and other sites like Angie I should only have been charged 300 to 400 dollars. He said I had agreed to the pricing and wouldn't refund me. He said he would send someone out to fix the garage button tomorrow between 12 and 2. I went out to the garage to leave today and the technician had just driven up and finished the job. Definitely do not call them if you want fair pricing and good customer service. I feel totally ripped off and being on a fixed income cannot afford being charged way more than what the job should cost. I didn't know why my garage door was working intermittently and that it was the opener. Otherwise I would have researched beforehand. I noticed the garage door was noisy and had to get lubricant and address. Horrible experience! read more

BEWARE! We had Superior Garage Door out to fix a broken spring on one of our garage doors. We asked for a rough estimate ahead of the tech's arrival. They quoted $130 for the spring (parts) but said the labor could not be quoted (understandable). The tech arrived, replaced the spring and was gone in less than 25 minutes. Labor charged? $175. All said and done, the tech charged my wife $327 to replace one spring. When I called to question the labor charge, I was told that the labor charge varies based on what tech comes to complete the work. Seriously? Did they see an opportunity to take advantage of my wife? After getting off the phone with the office, ten minutes later the tech called and said he mistakenly 'overcharged' my wife on the labor rate because he missed the note from the office on the rate. Really? The office never quoted a rate. He said that he mistakenly overcharged her and would refund the $50 difference. Did they? No. No contact. No refund. No follow up. We were lied to, taken advantage of, and ignored. DO NOT TRUST THIS COMPANY. Certainly, if you do decide to take the risk, get documentation ahead of time and make sure you have at least two individuals present during service. We have filed a BBB complaint but have little faith in potential resolution. Shameful and disgusting for a local company. read more

Very responsive, prompt, courteous, knowledgeable and professional. Alex and his crew were fabulous. They resolved my garage door issue in very short time, doing an awesome job and leaving everything clean! read more

While I'm okay with most of the work done on my door; I'm less than impressed with the weather stripping on the bottom of my door--he apparently ran out after initially telling me he had it in his truck. Final judgement being withheld as the technician Luke did promise to come back and install the last 1/4 portion once he got more in stock, without a service call fee. So until he returns and completes the actual job I hired them to do, I'm sticking with this three star review read more

They did a spring repair on my double door and unfortunately they installed way too powerful of springs which caused damage to the door and cables were the door was pulled out of the rollers. They refused to take responsibility for the problem because I used another company that could get there immediately to fix the issue they caused and prevent the door from falling on my vehicles. read more

Thanks for the quick response and free quote! A tech came on the same day that I called!!

I had them come out and service my garage and they charged 420$ to replace two cables. He was gone in 30 min and def took the opportunity to take advantage of my wife!!! DO NOT USE!!!!!!!!!! read more

If there was a 0 rating option, that is what would have been chosen. If you use this company, make sure to record every conversation and videotape every detail of installation to ensure you have recourse if you need to take them to court. The most unprofessional company we have ever worked with. If you are looking for honest, competent service in a timely manner for your garage door needs, I would not recommend using Superior Garage Door. read more

I had NUMEROUS ISSUES with my most recent service from Superior Garage Door (SGD). To name a few - they DID NOT show up on the date promised, three times they DID NOT call 20 minutes ahead of arrival time as promised, it took THREE visits by Service Techs of SGD to completely fix the issue, Superior Garage Door OVERCHARGED me for tax, SGD DID NOT fully honor a 10% discount coupon, SGD DID NOT complete an adequate inspection even though they indicated they did on their checklist. After NUMEROUS CALLS, Superior Garage Door promised twice to refund their over-charge on tax but have FAILED TO DO SO. This is much the same as their promise to call 20 minutes ahead of their visit - they say it, but don't do it. In my opinion, the leadership in this company is doing a VERY POOR job because they don't do as they say. My recommendation would be to SEEK OUT ANOTHER COMPANY before considering SGD. read more

Called at 7:30 pm and Moses was here by 8:15pm. Made the garage repair for us quickly and at a fair price for an after hours call. The best part was Moses took the time to explain to us what happened and what parts he was going to use to help insure the same thing didn't happen to us again. Really appreciate his honesty and fair prices. Highly recommend and would absolutely call again if we needed service. read more

Called for a quote on a garage door opener / operator and if the current door was sufficient. Tech could not give estimate advised supervisor would call. Supervisor stated $49 service fee for an estimate and tech would do repairs (for an unknown value) tonight in the dark. Extremely unhappy with service after paying service fee and "oiling doors" I still had no idea how much it would fix / put in door opener operator would cost. No call back. read more

We can't reliable for garage repairs by your company. The Technician was not show up after the appointment has confirmed.

What a joke! I had their sales manager Jim come out on a Thursday and he told me what the problem was but didn't have the part on him to do the repair. He did a quick fix which seemed to work at the time but only lasted a few hours. He told me to call him back if I the quick fix didn't hold up, so I did call him back. I left him a message and tried to contact him several other times but he has yet to return my call or pick up the phone. So, I called the company and had them schedule a different tech to come out. I told the company exactly what Jim told me was needed. About an hour before the tech was scheduled to come out he called and said he didn't have the part and he was booked until midnight!!! So we rescheduled for 10 AM on the following day, a Saturday. He stated he would call at 9 AM to verify the appt. 9 AM has come and gone and no call. 10 AM has come and gone and no call. So basically this company took my money and ran. Very unprofessional and I will never let this company on my property again! read more