We had a great experience with Pannonia Glass in replacing a broken kitchen window. Attila was easy…read moreto get ahold of, provided a quick and fair quote, and scheduled install in a timely manner. He was incredibly professional during the install visit, cleaned up everything, and was overall easy to work with - he will be recommended to any friends/family who have glass needs!

These guys are great! We had them replace a sliding glass door for my Mother-in-law. They showed up…read moreon time and did a great job and cleaned up everything before they left. I would highly recommend them and I would certainly use them again.

We had all our window screens replaced. With Perfection, you get what you pay for. Very happy…read morewith the final product! I didn't know that screen material comes in different shades. We chose grey instead of black. I like it!

Perfection glass has served us for the last 24 years we have been in the tricites top notch servicesread more

If you like frustration, excuse after excuse, no calls returned, What I consider to be lies about…read moretiming and staffing and broken equipment, the absolute worst customer service I have ever experienced, weeks of waiting and other BS, than this is your place! If, however, you don't want to experience those horrors, Than STAY AWAY FROM THE GLASS NOOK on Welsian way in Richland. Please READ all the other reviews about this place, and you will get the picture. I should have NOT given them the benefit of doubt. Go ahead and contract them for a job, and you will understand! After several weeks of waiting and frustration, I finally picked up my items, which were never even touched, and I am looking for a real professional contractor to fix the mirrors (3) on my medicine cabinet doors. All this time lost,such a crying shame. You do what you want. You have been warned!!!! STAY AWAY!

I cannot review the quality of the work because we didn't end up hiring them. Why? Read below…read more I called because their website says their showroom is by appointment only. Because no one answered the phone, I left a message and after about an hour received a call back. The woman who called said she was there 8-4:30 Monday through Thursday. I said cool, see you this afternoon. Fast forward to afternoon. My wife and son came with me to look at glass shower doors which I indicated on the phone. When we walked in, the woman inside said "How can I help you?". I said we were looking for shower doors. The women then pointed to the three units on display and said "well there they are" and half pointed, half waved her hand toward them. So, we looked at them and while looking, this woman basically just stared at us with terrible look on her face. No smile, no questions, no nothing. Most unfriendly customer service I've had in a long time in a world where customer service has gone down the toilet. The Glass Nook is no exception to this. As we finished our 3 minutes of looking at their selection of shower glass, the women asked us "is there anything else you need?" To which we replied no, not really. My wife asked me if I liked anything and I said I did because the glass looked nice but I also said I did not want to do business with this place. I said this so it was clear to the woman working there that I was unimpressed with her attitude, the look on her face, and the overall experience. Go figure. Another crap customer service experience from another long established Tri Cities local business. My advice to this business? How about don't be an absolute grouch when a customer comes in to spend some money. This women made it look like we interrupted her TV dinner in the back or her doom scrolling session on her phone. Whatever it was, I hope it was worth the $2000 we may have dropped at the business. I will never again step foot in this business.

Absolutely wonderful experience!! In this super cold ice and snow we woke up to a cracked…read morewindshield in one of our taxis. Wonderful, easy to navigate app gave me an instant quote; available date/time; paid by debit & 2 days later we have a new windshield!! App notified us who our rep would be by photo intro & he came right to our driveway with text messages with "real time" map letting me know his location. They battled freezing rain & snow storm to get here. Our tech was AwEsOmE!!! One of the most polite people I've ever came across- customer service OUTSTANDING. Being a business owner I can't tell you how valuable good employees are that go that extra mile to represent your company so well. Thank you Abderrahmane & Safelite... You have a customer for life! Sundi Marquez, Owner Umatilla Cab Co & Hermiston Transportation

The Kennewick shop (on Clearwater) during a mobile install, incorrectly installed my F150…read morewindshield. They attempted to repair the first install at the shop. During the second install, they reinstalled the same windshield (did not use the OEM windshield they had on hand.) The second install was done very poorly. The seal on the top of the windshield would not allow water to drain appropriately. And during the second install they also caused damage to the A-pillar and cowling.

Beware do not take your vehicle there they fixed a rock chip on my brand new truck dented my hood I…read morenoticed it when I got home brought it back to show it to them and they basically told me to go pound sand they're not going to cover it because I couldn't prove that they did it. Called my insurance company and let them know how the people they send their way for business get treated.

I needed my windshield repaired. I walked in and they scheduled my appt the following week with…read moreinstructions and information of what to expect. The price was fair as any other glass place. The difference with Novus in my opinion is their service. Great people.

Do not use this company for custom glass! I had a custom glass shower door/panel installed for my…read morewalk in shower. Since this is custom they sent out their own person to measure the glass. Normally when a professional measures for the glass they would account for all slopes. I have a tile bench that required a notch cut. the bench is sloped so water will run properly. The first panel was cut wrong and the company had to reorder. They blamed the manufacturer. The second panel was cut to almost the exact measurement for the lip which didn't account for the rail thickness/slope. So this panel was not going to fit unless the backing for the Channel rail was removed on the under side lip of the bench. I was okay with this being done as no one will know this was done except for myself and the installer. I also was going on the third scheduled install with them and was ready to have the glass done. They then proceeded to install my shower door. I asked them not to crack my tile. The lead installer was doing a good job but when the helper went to screw in the bottom side hinge he proceeded to force the screw in. Stripping the screw and cracking the tile behind the hinge. Picture is attached for reference. At this point I want nothing to do with this company and will be taking all my future business to Jim's Glass in Walla Walla, WA. I did send them an email a week ago to respond to my concerns and problems but they went unanswered. Maybe this was an off hand experience but did learn through asking around that when this was Yale glass it was a much better company and has lost its quality since then.

Reasonable pricing, Professional employees, always on time and they keep a clean work site. Most of…read moreall, their work is outstanding. We are very pleased.