we bought a refrigerator in Sioux Falls from Dugan Sales in 2024 and there extended warranty on…read morethe item. they moved out of Sioux Falls location and we have been unable to reach them on an issue with the refrigerator. We paid $199.00 for the extended warranty and unable to use it or get our money back. we also have an issue with the refrigerator that needs fixed.

Terrible company that sold us a refrigerator that they were not certified to sell. We bought a…read morewarranty through Dugan and they went out of business. Now we are stuck with a broken fridge that only lasted 1 year before it broke down. I'm glad they went out of business

This company showed up within a hour of calling got my washer up and running quickly my wife was…read moreVERY HAPPY

DO NOT use this company! It is a scam! They are liars and…read moreexorbitantly overcharge you. I paid $468 dollars to have a $20 heating element replaced on my dryer in 20 minutes. My husband has replaced the heating element before, but that day, I ordered the wrong replacement and he found a burnt wire that we wanted to make sure was inspected to insure the dryer was safe to use. My husband was outside working and was the one to meet the tech both for the diagnosis and when he returned with the part. My husband was NOT given an estimate before the work started. I was on the phone when the tech completed the job, so I signed his tablet and gave him a credit card. After 3 attempts with the credit card and no service on the tablet, I was left to write a check or I would be disputing the charge with my credit card. I asked my husband if he knew it was going to be almost $500 to fix our 15 year old dryer? He said he was never given a price. The invoice I was emailed was a lump sum and not detailed, so I emailed the next morning and asked for an itemized invoice. It was a Saturday and I received an automated, we will be with you shortly, email. A week later I had not received a email, so i emailed again. Dominic, the manager, replied and told me multiple lies. First, he told me that according to their records, this was my first communication with them. Second, they put in a high grade OEM coil costing $160+. The part they replaced is, WP8544771, and I cant find one for more than $70, with most being in the $20-$30 range. Finally, he told me that my husband signed off on the estimate. I asked for proof and he sent me my signature on the work authorization line and like I previously said, I was not here to approve the work. I will be attaching the communication I had with Mr Dominic Crame, where he tell me on two occasions that my husband had to sign on the work authorization before the job was started.

Understand that there are two businesses operating out of this location: Mahlander's, the high end…read morelighting store for the well-to-do of Sioux Falls; and Bob's Repair, a mysterious shadow business that is entirely decoupled from the ladies that do lighting. If you think you're going to Mahlander's for repairs, you're not. You're going to Bob's. Your item is placed in the back where it awaits Bob, who may or may not exist. Any status will not be communicated to anyone existing outside of Bob's mind, so any inquiries are answered with "I don't know, ask Bob. He's not here. Call back later." After your item sits for more than a month, you can go retrieve it, covered in dust and dented and scratched. And then the lighting ladies will clutch their pearls and act astonished that this whole scenario may, in fact, have UPSET you, the potential customer. But that's your mistake. Bob's has no customers, only suffering fools.

Gosh I hate to leave a bad review for a small, local business, but my last two visits have made me…read morefeel like a bad person and a bad mom which is ridiculous. The first time I was appliance shopping here a few days ago, the salesman was extremely abrupt and angry when I politely mentioned their competitor's price. If you can't meet that price, just politely tell me why. Now today a completely different salesman helped me. This time I had my toddler with. He was being a normal 2 year old and wanted to explore the store. Rather than the salesman just walking with us and continuing to answer my questions, he just stayed put over by the appliance we were discussing, and his nonverbals toward us were offensive. He clearly did not want my toddler in his store. For the record, not that that it should even matter, but My son was not screaming or throwing a tantrum or hurting anything. He just wanted to walk around the store. The appliance that I probably want to buy is $20 cheaper here with free delivery, but they will not be seeing my business after making me feel this way.

Lied to us for almost 3 months about the status of our appliance. We were told it would take 2…read moreweeks. Told us it shipped, then it was on back order, then it was "all of the big box stores bought them all". Never once told us they couldn't get it. Never once called us, I always had to call them, even after repeatedly being told they would call and provide an update. Even getting a refund took two weeks and intervention from the bank. In the end this entire process cost us extra money and delayed our home project over 3 months. Would highly suggest looking elsewhere. Abysmal experience.

Joe is great guy to talk to. Lowest prices in town and super professional delivery and install.read more

Bought a controller board for my refrigerator. Waited a super long time at the front desk. All the…read moreattendants were on the phone and very rude to help after I waited a long time. Part did not work so I tried to return it. They would not accept it back and said I agreed to a no return on electric part because of the little sign behind the counter. They definitely do not value their customers. Best save your money and buy on Amazon.

They have repair supplies for most any appliances. The only disadvantages are prices can be four…read moretimes online. The advantage is you can pick up quickly. They do not accept returns so be careful. It is a warehouse so it is not a retail outlet although anyone can purchase there.

This is the second time I've called Quality Appliance and been highly satisfied both times. Last…read moretime the washer was in need of help, this time it was the dryer. They called and told me they were 10 minutes away, I appreciated the heads up on when they'd arrive. The two workers were polite and tidy. They let me know what was going on and got it fixed fast. They did a last check and weren't satisfied with what they found. They stayed till it was right. I complimented the workers on ensuring the job was done right. The guy said "we wouldn't leave till we know it's right." That might seem to make sense, but I've had workers "fix" something, only to find it wasn't really fixed. Your company is staying in my contacts! I hope I don't need you for a while, but when I do, I know you'll get it right.

Called to make an appointment for a service call. Phone was answered promptly and staff was…read morecourteous. So far, so good!