Lyndon and Josh were fantastic on swapping out my old unit and getting me into exactly what I…read moreneeded. Lyndon never tried to upsell me on anything and actually kept me from spending alot of extra money I didn't need to. Will definitely be maintaining a relationship with them on maintaining my system..

Received proposal that was fair and responsive; could have done well with JagAir, but went with…read morecomparable company/value. On my referral list.

This summer, my air conditioner stopped working. First thing in the morning, I looked up HVAC…read moreservices nearby and picked these guys since they were open early and they were the closest. Somebody responded immediately and sent a technician in the afternoon. The tech did a thorough checkup and identified that the capacitor had gone bad. They also suggested that I replace the entire HVAC unit since it is almost 20 years old. I requested a quick fix which is to replace the capacitor. Capacitors seem to be very cheap when purchased online. They charged way more than the price, of course factoring in the time and labor involved with the analysis and replacement, it was reasonable. The tech who showed up was very knowledgeable. A few months later, in winter and a day after the first frost, my heater stopped working and I spent an entire night shivering in the cold. First thing in the morning, I requested conditioned air solutions for a technician and they sent someone within a couple of hours. The tech spent a lot of time checking the hvac system and identified the same issues as the previous tech mentioned. This technician was also very knowledgeable and answered all my questions patiently. It was apparent that my HVAC is getting old and I could no longer continue with the temporary fixes. I decided to replace the entire thing and conditioned air solutions gave me an estimate and a payment plan. After I agreed, they booked a technician within a couple of days. The entire process went smoothly and their technicians have done an awesome job with the installation. They cleaned up well afterwards. I could not be happier with the service. I suspect that their prices might be a bit higher, but from what I understood talking to their techs is that the company pays them well and treats them well. So, all is well! I highly recommend them for any HVAC needs.

Technician was high pressure sales person. Said the system was 10 years old and needed to be…read morereplaced. I showed him the system was 8 years old, no replacement needed. Technician did most of the work but failed to return to complete the job, although I was billed for the entire job and my credit card charged. I requested a refund for the amount of work charged to my credit card that wasn't completed. They did refund the amount of $526. They said I was eligible for a free electrical inspection, and would to schedule it. Months later no one called. You might want to be careful when using this company,

I couldn't be more pleased with my Generac generator installation…read more The crew's workmanship was top-notch -- every detail was handled with care, and the setup looks clean and professional. They took the time to walk me through the generator's operation step-by-step, making sure I felt confident using it. From start to finish, their professionalism, courtesy, and attention to detail made the entire process smooth and stress-free. Highly recommend!

INCREDIBLY DISSAPOINTED! BE WARNED!…read more We scheduled a service call for March 24th, 2026 and were told that the technician would be there in the afternoon and would call on his way. We took off work and waited. Text messages came assuring us they were on their way several times, only to get a voicemail later that they should have scheduled it early in the morning since there were 3 air conditioners and wouldn't make it. I called back, rescheduled for today April 14th. I received a text message this morning letting me know I was on the schedule and that they would be in contact with us when the tech was on his way. By 11:00am I had heard nothing. I contacted them (all done through AI mind you) and they said they heard my concern and someone would be coming out still today. At 3:00pm I contacted them again and they said now, the gentleman that was scheduled to come out here was stuck and couldn't come out until tomorrow...So do you think they were actually going to come out tomorrow? The answer is no. I live in a rural town which they CLAIM to service but its only if you are convenient. Poor planning, poor scheduling, they will drop you for their higher paying jobs. They don't care to lose your service because they can't keep up with it anyways. Take my advice and call someone else. Insincere. Diengenous. Should probably higher some real people. Now certainly wouldn't trust them to do a good job and not rush to something else.

An absolutely outstanding experience. We had 4 different HVAC companies give us quotes and discuss…read morebeat options... Thomas (the owner) gets personally involved and does exactly what he says they will do (go figure)... courteous, punctual, excellent communications and conscientious workmanship. They just completed the work and we could not be happier with the service, professionalism and cost. 1000% worth using them and we will without a doubt use their services for any HVAC need we have as well as recommend them to all our family and friends. In a day where customer service seems to be trumped by so much demand, T&L completely delivers on providing outstanding service and workmanship. BTW... they cleaned up the attic and garage area better than they found it... when is the last time anyone was able to say that about a service ! Simply outstanding and a true pleasure to work with !!

I've used Don Carter for over 20 years and bought several units. Their customer service and support…read moreis the reaspn I am a long term customer.  I wanted to highlight a recent experience regarding my upstairs unit in which there was a problem with high humidity. Jonathan was the technician and what impressed me the most was that just because he found a problem he still kept looking until he found and resolved all the issues. This took several visits in which new refrigerant was added, a leak was repaired, and a part replaced. I really appreciate Jonathan's efforts and also his clear and detailed information every step of the way. Great job!!!

When two Dish technicians could not figure out how to install our Google Nest thermostat on our…read moresplit HVAC system, hubs called Don Carter. I believe their tech came out the same day. He had the thermostat installed in no time at all! I was very impressed! I can't speak to the value, because I didn't see a bill or pay the technician. I'm grateful that a. hubs decided not to do the install himself, which he typically insists on doing and b. that Don Carter was able to do this install politely, quickly, and correctly! Thanks Don Carter Heating and Cooling!

If I could give a 10 star rating - I would! Top notch customer service from initial call (Kim) to…read morethe on site technician (Nick). Highly recommend!!!

Chris Ward and his helper came to my home today to give me a second opinion quote for repairs to my…read moreair conditioner. Mr. Ward was very courteous, not only to me, but also in how he spoke with his helper! They were both very knowledgeable and professional. They were happy to have me observe as they worked to, efficiently and methodically diagnose and then repair my air conditioner unit. Each step along the way, the owner, Chris, explained what they were doing and why. Their accurate and honest diagnosis and repairs SAVED me between $800 and $1,000 ccompared to other contractor estimates I had recently received. And the other contractor had almost talked me into buying a new a/c unit which would have cost me significantly more. I'm very grateful and impressed to find this kind of honesty and excellence in Chris Ward and to see that he is teaching his helpers to deliver the same kind service as well. If I could give a higher rating, I certainly would! I will absolutely call on them again, if I ever need heating or air conditioning work again, and it is an honor and privilege to highly recommend them to you.