The NP, Nurse Practitioner suggested Physical Therapy for my damaged Extensor Tendon. Nova Medical…read moreCare has their own Physical Therapy office onsite. It's fairly large and clean. Mr. Shawn, the Physical Therapist helped me with my Therapy Session. He was really nice and personable. I felt really comfortable. We did a few simple exercises and he took measurements of my Pinky. My session was like 30 minutes long. It was quick, easy and painless. Thanks, Nova Medical!

if I could give no stars I would. I have waited 2 hours. Four people in waiting room. 3 have…read morebeen called back and only 1 left. waiting room is packed and still nothing being done about calling anyone back. one of the guys that was called back has been back there 2 hours. I am wondering what they are doing. do not come here. they are so slow and don't care that you are waiting for 2 hours.

My friend busted his chin open skateboarding at the local skatepark and we drove him up here. We…read morewere in the front office the whole time but Mann it was great, we had free water, snacks, and a tv where we sat in the chairs and watched skate videos for a hour and a half until he got his stitches done. It was great.

I was turned away for being a Medicaid patient and had to drive myself to the ER when I was clearly…read morein severe pain. I wouldn't pay them a dime knowing what I know now.

I have been a regular customer of this hospital due to multiple issues over the years. I liked to…read moreuse the same hospital because they have my medical records. On my last visit, I dealt with a cold, awkward ER physician who leaned on the wall cornered with the door while I lay in bed facing the opposite direction of the room, I twisted my neck to talk to him, no, I don't have a very contagious disease. I was told to visit other hospital as I couldn't get any care on this one. I had excruciating pain in my mouth due to a cracked tooth. I was left there for an hour without care. I asked the nurse what was happening next and was told to go back in the room because they were busy. It did not appear busy with a lot of activity when I arrived, so I decided to leave to find ice at 7-11 to apply to my face. They attempted to charge me, my private insurance and the VA for "staying in the room". I will not continue to visit this hospital in the future, I don't recommend anyone to do so. Avoid an awful experience when dealing with an emergency, no need to be dismissed and mistreated; they totally lack empathy. It wouldn't surprise me they roll their eyes up when a patient arrived. I spoke to a representative to express my dissatisfaction, but I am yet to receive an apology for the way I was not treated.

The staff was amazing from the time I walked in to the ER. I was suffering from Rhabdomyalasis,…read moreacute kidney failure. They weee very thorough and made sure I was educated every step of the way. Not the typical hospital that makes you wait forever. The staff kept me comfortable and was aware of time to let me try to get rest as best I could. I want to be treated here from now on.

I would not recommend visiting this ER. The doctors' behavior and overall care felt unprofessional…read moreand inadequate. Dr. Huynh evaluated me for a recent back injury that was causing severe pain. When I explained that lifting my leg caused pain, she continued lifting it higher until I screamed that it hurt. During our conversation, she repeatedly stretched her glove directly in front of her face, which made the interaction feel awkward and uncomfortable. I was also told I would receive a different prescription for pain management, but only over-the-counter medications were sent in. When I later spoke with the director, Dr. Lee, he explained that Dr. Huynh did not have prescription privileges in their system to prescribe anything stronger for my pain, which seems inadequate for patients seeking treatment at an ER. He also told me that if I wanted stronger pain medication, I would need to return to the ER and receive it only while there, as he would not prescribe even a short-term supply despite the injury being recent and until I could see a specialist for my back injury. Dr. Lee and I spoke for about 45 minutes while I advocated for better pain management, explaining that I was already taking over-the-counter medication in amounts similar to the higher doses he was recommending, without relief. After a long discussion, he finally agreed to prescribe a steroid, although I was surprised that a steroid injection for inflammation was never offered while I was at the ER. Unfortunately, the doctors at this facility were not very helpful in addressing or managing the painful condition I was experiencing from a recent back injury. Because of this experience, I'll now have to spend additional time and money seeking care at another hospital.

Scam house, billed $32,000 for 2 CTs and an Xray, then threatened my wife and I to pay the…read moreremaining $22,000 our insurance refused to pay! Report consumer complaints here! https://consumerprotection.texasattorneygeneral.gov/consumercomplaintportal/s/

They were forcing me to pay for my preventative check up . I went for my annual physical, which is…read morecovered under preventative. They drew blood and the doctor said I'm not gonna say anything until I see the results. Come back in three weeks. I came back in three weeks and they charged me and I said no I think you're wrong. I'm coming back to get the results of my blood work from my annual physical. They said no you already had your preventative now you have to pay. So I paid and I told her I'm gonna check into it. I called Blue Cross Blue Shield had them on the phone and they confirmed that I did not have to pay but Wendy W and Ana H refused to acknowledge Blue Cross Blue Shield representative and instead said we're gonna refund your money and refuse your service from now on . I have high blood pressure, hypertension, and diabetes. I needed to see my doctor for my results to find out what I need to do while these girls are playing games. Very unprofessional while my health is in the balance.

I used Dr. Le for years when I had insurance. But when I went to self-pay last year, they became…read moreslimier than a used car lot. I had a visit on 12/3/21. I asked how much. They told me, I paid and left. Later I got a bill because apparently they had a price increase for office visits and forgot all about it. Three times I received a bill after that. Three times they told me they were going to credit the amount. If you are self-pay, prepare for headaches aspirin can't cure. I have insurance now. Will I be back? Never!

Most un-professional group of medical practitioners i've ever seen…read more Wellmed in Arlington on I-20 took over the office of my Dr of 35 years. After about a Year he was no longer with them. They asked if I wanted to see another Dr. I agreed. 1st visit with new dr went ok. Received call 1 week before 2nd visit telling me that they cancelled the appointment and are not rescheduling. Gave me 2 options for med refills. Go to Care clinic or get another Dr. My meds were due to be refilled in 4 days from phone call. Being diabetic I started to panic. Called wellmed back and they agreed to refill certain meds but said I have to see a Dr too get the others refilled, so I insisted on a Dr appoint with Dr that they assigned to me. They said ok soonest we can see you is May 2027

Not impressed with their level of customer service or the front desk. They truly lack…read moreprofessionalism and are in serious need of some basic customer service skills.

They are simply the best medical clinic Arlington has to offer! Always greeted with a warm welcome…read moreand am seen with no wait. As well as treated and on my way in 10 minutes or less. I have all my questions answered and am treated like a rock star. They also have the most amazing Nurse named Gabbi!

Kind of just wanna cry ... like it's already so frustrating having to set appointments for multiple…read morekids ... but to be constantly put on hold and then every time the phone picks up it's a new lady asking how can she help me ... after i just explained to two other ladies that put me on hold i just wanna make an appointment for my kids . and having to constantly express concerns and what your trying to do and then be put on hold for the same thing to happen again . Is insane .... There's no way that yall are putting calls on hold to take other calls and then putting that call on hold it's like everybody is on hold .... And then when Yall come back again there's no clue of what we were calling for ... I'm so irritated with this office and the front desk ladies ... not to mention every time they answer the phone the first thing they say is thanks for holding ..! No hi no can you hold please just hold after hold after hold . It should never be this hard to schedule an appointment for kids

My daughter has been coming to the same doctor since she was born. It has always been hectic,…read moretrying to get them on the phone and to get test results back from them. Clearly, if y'all are running test it's to result them out so I shouldn't have to be calling all week to get the results. Still it's been a full week and I have not heard anything. This doctor office suck and the providers Are just as shitty. Don't waste your time. If I could leave a negative star I would they don't even deserve one.