I have been a regular customer of this hospital due to multiple issues over the years. I liked to…read moreuse the same hospital because they have my medical records. On my last visit, I dealt with a cold, awkward ER physician who leaned on the wall cornered with the door while I lay in bed facing the opposite direction of the room, I twisted my neck to talk to him, no, I don't have a very contagious disease. I was told to visit other hospital as I couldn't get any care on this one. I had excruciating pain in my mouth due to a cracked tooth. I was left there for an hour without care. I asked the nurse what was happening next and was told to go back in the room because they were busy. It did not appear busy with a lot of activity when I arrived, so I decided to leave to find ice at 7-11 to apply to my face. They attempted to charge me, my private insurance and the VA for "staying in the room". I will not continue to visit this hospital in the future, I don't recommend anyone to do so. Avoid an awful experience when dealing with an emergency, no need to be dismissed and mistreated; they totally lack empathy. It wouldn't surprise me they roll their eyes up when a patient arrived. I spoke to a representative to express my dissatisfaction, but I am yet to receive an apology for the way I was not treated.

The staff was amazing from the time I walked in to the ER. I was suffering from Rhabdomyalasis,…read moreacute kidney failure. They weee very thorough and made sure I was educated every step of the way. Not the typical hospital that makes you wait forever. The staff kept me comfortable and was aware of time to let me try to get rest as best I could. I want to be treated here from now on.

The care was on point all around. The nurses, and staff were wonderful. I had a hip replacement,…read moreand it was the best experience I have ever had at a hospital. The food was 5 star and the cafeteria staff was so polite. The whole experience was GREAT!!!

Unless you absolutely love your doctor and don't want to find another, find literally anywhere else…read morefor surgical needs. The billing department is impossible to get in contact with. I left multiple voicemails requesting my itemized bill and was never contacted. They didn't even call with an estimate of what I owed prior to surgery and I called about that too just to be sent to voicemail. Then, I start making my payments because that needed to be done only to find out later in the week in an email that my account number was changed after making my first payment. I had to keep calling to get a live person AND THEN was on hold for almost 30 minutes while they tried getting someone from billing. Then I'm told that no one is available and an email will be sent so they can get back to me. SERIOUSLY??? If your billing department is that unavailable then FIX IT. I shouldn't have to play phone tag to deal with my bill and get information about it!

i had the best experience with these guys. from the front desk staff, to the doctor and nurse. all…read morevery sweet and professional. got me in and out. acknowledged my concerns and listened to my worries.

Terrible place doctors will have you waiting an hour plus just for x ray results i highly recommend…read morefoing somewhere else the staff here are very slow mentally and physically

I want to give a little update.. since the horrible experience with those horrible wannabe nurses…read more I have never been called by the administration staff regarding the incident nor have we been issued an apology. This place deserves to be closed down and at the very least, all the staff properly retrained and replaced if they cannot meet standards. This is unacceptable how they treat people who are needing help and are feeling helpless. Unacceptable.

On May 20 at approximately 11:30pm I arrived at the emergency room with dizziness, being off…read morebalance, couldn't eat, tight jaw, clammy, hot then cold, super thirsty, lightheaded, blurry vision, and racing heart and thoughts. I thought going to the ER would be the best solution as I had just began Sertraline 3 days prior. I was having an adverse reaction. As soon as I got to the ER, barely could walk, Jose was at the reception desk. He asked me to tell him what was wrong and I told him I'm having some bad reactions to Sertraline and he immediately said "well the issue is the medicine and not what you're experiencing" which is not what I needed to hear at the time. I just needed to give my information and be seen as soon as possible. Once I finished, an hour or so went by and I was called back by the registration folks before going back for registration I was sent to a room with two nurses to explain what I was going through. I told them I believed I was experiencing seratonin syndrome and the short nurse with blonde hair immediately asked "did someone tell you about that or did you already know to look out for this" as if I had made myself believe I was experiencing this. Another nurse said "well do you want some anxiety medicine??" I had already been experiencing adverse reactions to the meds I was taking so I was scared to try the Hydroxyzine, which is what she was gonna give me. I asked her (and was crying) if it was going to have any bad reactions. She said, coldly, "well I don't know. Do you want it??" I got a prescription instead. She was supposed to give me one to try. Then I went back into the waiting room and was waiting to be called back. I noticed everyone had fluids except me. I asked Jose 3 times for an update on when I'd be called to the back for further examination. He kept saying "well they've been calling you and you haven't responded." He said they came out so much that they BOOTED ME OFF THE ER LIST when I was either in the back getting an X-ray, in the bathroom or in the back with registration. I threw a fit and was crying hysterically because I thought this was a place I could receive care and they forgot about me due to their lack of effort. I can still hear them call other names "Cook" "Brown" "Hernandez" but I never heard mine. Once I finally got fed up, I asked Jose "well can I at least use the bathroom?" And he gave me a kit and said "here. Just bring it back". Yall - they LOST MY URINE sample. He didn't LABEL it. He just left it on the side of him and didn't bother to notate that it was my sample. This was now around 3-4am and how do I know? Because at that point I was finally called to the back for blood draw and finally getting IV fluids. I was starving as I hadn't eaten in close to 24 hours. I kept asking Jose if I could eat. He didn't confirm until my third time asking. When I finally got called they asked me if I could give them a urine sample. Twice. I said "If one more person asks me that - who is keeping track of the samples? I left one already?" You want to know what they told me? "When night shift switches to day shift, sometimes things get lost in transition." The thing that got lost for me was my URINE SAMPLE. Dr. Adamson was the only approachable person outside of Inez. There was a young lady there, cancer survivor, who was there for a tooth infection. She cried because she saw how they treated me. This visit has traumatized me and I was told that I was 1 out of 2 people this happened to. Also, Jose only checked on people of Hispanic descent. I was not checked in on at all until I got my fluids. This visit has me second guessing my memory because of how I was treated. I have no idea how this facility has 4 stars and I would like to speak to an executive director of this hospital as I do not feel I should be financially responsible for this lack of care and traumatic experience if you all think this is the proper way to run an emergency room. You all have stripped me of my confidence in medical professionals.

Will never go Back there, I went for medical help and was so hurt and shock how I was treated. The…read morenurse's some were rude and some were trying to be nice. Some stood with their arms fold and did not care at all! The room I was place in a room that was dirt and dry blood stains on floor and sheets. dirt sheets hanging out the hamper. I have pictures of all. I waited for 2hrs before no one came in. I left but before I left, I ask someone to come in the room to look at it. I ask her would she let there Mom or dad or yourself stay in this room she look shock. I told her I was leaving. The young lady told them that I was leaving because of the matter and the treatment. As I was leaving I watch one lady eating at station others just standing around. I Loved this Hospital but will never come back. My Doctors are there, I left and went elsewhere....

My very first time to Baylor Scott & White and the service was absolutely top tier. I felt heard…read moreand understood. The care that was given was empathetic, caring, thorough, & most of all quick. The atmosphere was calming and didn't make me feel anxious to be in a new place with new people. Thank you to the staff for being incredibly patient, kind, and most of all downright amazing.

Going into the facility there was no one there to greet us nor give a tour except a pointed finger…read morestating to go down the hallway after we introduced ourselves. Building is old and you can tell the money does not go back into it for repairs but a couple of weeks before my mom was discharged my mom was removed from an old room so that it could be fixed and was put into another old room and didn't get her room back. If you have an elderly that doesn't speak up for herself then she might not get the care she deserves BUT I repeat BUT when my 86 year old mother was transferred there from Encompass Rehab for nursing home care she could not do anything for herself and her memory was bad with a UTI on top of that. Arbrook Plaza instead in nursing home they placed her into their rehab section and they made sure she did not stay in bed all day like Encompass Health Rehab did which made her worse. BUT Arbrook Plaza motivated my mom to get up and go do physical therapy and take her showers.. she was there for about 6 weeks and we thought she would never come home. By the time she left Arbrook Plaza she could stand, transfer herself to the wheelchair (she is wheelchair bound) and scroll down the hall way. Now she is at home and is back to being herself along with memory. My brothers and I do not regret taking my mom there and they definately were a blessing to her and us. They will not give up on you family member. I saw how patients treat them and I give the employees all the praise because they deserve it.

was sent to hospital from there with a broken hip!!! If I could it would be NO stars at all.read more

They took great care of my kitty! Re: Male neuter…read more Communication was great. Customer service was great! I got there at 8 am and there was a long line.

Everyone was professional and genuinely cared about my Archie. I am from out of town and was…read moreextremely glad to find VEG. Rest assured if you need vet care I would recommend it. Thank you VEG of Fort Worth.

I would not recommend visiting this ER. The doctors' behavior and overall care felt unprofessional…read moreand inadequate. Dr. Huynh evaluated me for a recent back injury that was causing severe pain. When I explained that lifting my leg caused pain, she continued lifting it higher until I screamed that it hurt. During our conversation, she repeatedly stretched her glove directly in front of her face, which made the interaction feel awkward and uncomfortable. I was also told I would receive a different prescription for pain management, but only over-the-counter medications were sent in. When I later spoke with the director, Dr. Lee, he explained that Dr. Huynh did not have prescription privileges in their system to prescribe anything stronger for my pain, which seems inadequate for patients seeking treatment at an ER. He also told me that if I wanted stronger pain medication, I would need to return to the ER and receive it only while there, as he would not prescribe even a short-term supply despite the injury being recent and until I could see a specialist for my back injury. Dr. Lee and I spoke for about 45 minutes while I advocated for better pain management, explaining that I was already taking over-the-counter medication in amounts similar to the higher doses he was recommending, without relief. After a long discussion, he finally agreed to prescribe a steroid, although I was surprised that a steroid injection for inflammation was never offered while I was at the ER. Unfortunately, the doctors at this facility were not very helpful in addressing or managing the painful condition I was experiencing from a recent back injury. Because of this experience, I'll now have to spend additional time and money seeking care at another hospital.

Scam house, billed $32,000 for 2 CTs and an Xray, then threatened my wife and I to pay the…read moreremaining $22,000 our insurance refused to pay! Report consumer complaints here! https://consumerprotection.texasattorneygeneral.gov/consumercomplaintportal/s/

Well since I'm alive I guess Arlington Memorial did a pretty darn good job…read more I entered into the hospital through the emergency room at about 3:30 AM. I told the lady at the desk that I thought I was having a heart attack and was asked a couple of questions then sent to sit down. In about 45 seconds there was a young lady with a wheel chair coming for me. I was promptly taken to the back where they started every test known to man. I kid but I was poked and prodded and drained of blood over and over and over for an hour or so then taken up to the Heart Hospital on the second floor (More on them later). hehehe The ER staff took really good care of me until they passed me to the next level. The only issue I had was when I tried to enter the ER at 3:30 in the morning was that I had to go through a metal detector empty my pockets and wait for security to pass me through. I understand security but when you are having a heart attack this is not what you want to be doing. Other than that, GREAT JOB folks.

I am absolutely pleased with my visit here. The doctors and nurses really cared about my…read morecomfortability, my safety, and made my induced labor journey as smooth as it could have possibly been. The breakfast here is also great I wanted to say thank you to the amazing cook staff you have here

Fly by night, lacking hygiene, and nurses that can't set up an iv even after 3 tries, no air…read moreconditioning in the rooms just a swamp cooler, tv was broken, sink dripped water non-stop, one of the worst Hospitals in Mansfield, Texas. I brought all my records and CT scans from July/2025 I was seen on Sept/2025 made them aware the Insurance may not pay for it, but ALAS I had Medicare, United, and Tricare, he ordered it.I have a recording of myself telling so to the Dr. and the young lady from African who did the scan was present when I said it, BTW this hospital makes you sign a document stating you're " a citizen?" let's make the stock holders and owners liable for this pile of excrement disguising as a medical center, no interaction from the from desk lady, they don't look at you. They're there to take the money.

Very professional food was excellent and received the best care for detox off heroin I've ever had…read more Been to rehabs and hospitals ands always end up AMA due to meds used that don't help. Nurses and doctors really listened and actually put you on individual meds after listening each day two or three times a day to different types of extreme sickness. I say individual care because my wife and I both went at the same time and our treatments were completely different. They do not use protocols like every other place uses. I have been to many Rehabs and hospitals and paid upwards of $80,000 to $100,000 in Michigan, Florida, San Diego and and Palm Springs, so extremely nice place and they all did and said the same thing. I was back using within a month. I went home after Trusted and though I used again it had nothing to do with what they did. I left after five days and felt as good as new. Didn't know that was possible. The only problem was IV, but that wasn't their fault I had used all my veins from heroin use. They even brought in an IV doctor to get my IV done correctly with an ultrasound machine. Been to over 40 hospitals and rehabs in my life this is the only one I would recommend.