Patricia is the best! She always tries to get the best rate for me and is so helpful. When you go…read morein, ask for her

I worked with Patricia for new auto insurance. She was professional yet very friendly. She made…read morethe process easier than I thought it would be Zach

After spending all day looking for the best quote, I came across superior insurance and I'm glad I…read moredid. Thanks to Selina Bautista I was able to get the insurance I needed for my car at a reasonable rate thanks again!

Mabel U Ext 115 did an amazing job helping with our Dmv request. She was very helpful, friendly and…read morepersistent in getting the job done for us. I worked in management for many years and I would hire her in a minute. Thank you superior Insurance for your help through her!!!

Mr Yap seems to think that if he states a thing, that makes it true, and empirical proof is not…read morenecessary. I moved from one state to another and lost my loyalty discount. Mr. Yap seemed to take umbrage at my request for documentation from the company explaining my lost discount. He finally came through. I learned that State Farm cancels your loyalty when you change states. You are considered a new customer. I take umbrage at that and drop my loyalty and support for State Farm hence forward.

I cannot brag on Laura from State Farm enough!! I'm in Alabama and she's all the way in Las Vegas,…read morebut she treated me like we'd known each other for years. I called her in a total time crunch right before they were about to close because I needed proof of insurance ASAP, and she did not make me feel like an inconvenience at all. She was polite, assertive, super helpful, and honestly just so easy to talk to. You can tell she actually cares. She made sure I got my insurance card right then and there. Truly the sweetest and most efficient experience I've had with State Farm! Highly recommend asking for Laura.

You are very professional and appreciated for your rates are reasonable and the staff is up to…read moredate in their knowledge and professional topics of insurance !! They are pleasant and make you feel that your business is more than wanted & needed for to meet your needs!!! They at Joe Janet State Farm Insurance is needed and wanted!! The whole staff is excellent and gives excellent service to their customer's Thank You So Much R & S M

I signed up about a month ago to change Insurance for me and my son and I also added my condo. We…read morejust wanted separate Billing so my son could learn to pay his own bills. After being told that wasn't a problem now when I go to pay my bill. It went up $35 because they said they had to rewrite it because he's not on my contract anymore. To me that's called bait and switch and I am not happy with them .

We have been with State Farm through this agent for a bit now. Had a road hazard accident (road…read morework vehicle had something come off and hit my car). We called them to find out what they recommended. They told us to submit a claim. We asked them multiple times if this would raise our premiums and were told No. Our premiums went up $50 a month. Numerous unreturned calls to them, had to chase them down. We asked why the premiums were raised, the lady told us because of the road incident. We explained that we had asked before a claim was submitted and what we were told. "Oh I guess someone gave you the wrong info". So is it incompetence or a lie ? Either way it's bad business. Be vary wary of this place!

Sed Poche's and his team has always been there for me when I need them. I appreciate their time and…read morepatience whenever I have questions, even when I was dealing with a home insurance claim,they were very helpful!

I am extremely furious with your service this afternoon. I was stranded in over 100-degree heat and…read moreexplicitly asked a live phone call because I struggle with using a smartphone. The agent completely ignored my request and made me wait so long that I became exhaausted and gave up. This is not the first time this has happened. Your service is completely unreliable and unacceptable. 07/20/2026

Do yourself a favor and find a different agent with State Farm. You will find out how much your…read moreagent cares when you have an accident and you need their assistance. They provided none. Their response time is way too long and I have been assigned to this office years ago and I have no idea who JoAnn is. Zero customer service.

I had an extremely disappointing experience with this company due to the lack of professionalism…read moreand poor customer service. It has been nearly impossible to reach anyone by phone -- on one occasion, I waited two hours without successfully connecting to a representative. In addition, multiple emails and voicemail messages have gone unanswered. It was also communicated that Spanish-speaking assistance was available; however, during four separate visits with my mother, we were unable to find anyone in the office who speaks Spanish. Furthermore, we submitted a cancellation request for our policy four weeks prior to its renewal date. Despite this, I later received a notice reminding me to renew the policy within two days. When I contacted Homesite Home Insurance directly, I was informed that they had never received the cancellation request. Overall, this experience has been frustrating and concerning. Effective communication and reliability are fundamental expectations for any business. Based on my experience, I would recommend considering other options if you value professionalism and responsiveness.

Erisa Merkel was such a major help to us. Patient,kind,understanding customer service was on point…read more Thank you Erisa your the best.

The best agent of state farm..Also the other staff is very friendly and helpful..Great jobread more

I wrote a review and now ladies in the office want to ask about my issue... And because I haven't…read moreanswer you..you guys called from another phone number. I am in 3 rideshare groups in FB and trust me I am posting how this ladies didn't want to help me at all and screw me over yes the customer service guy freeze my account but i went to this office for help after 12 years one time no payment digna send me text messages today saying well it's a no payment issue.. why no one help me? or call me this is why you ladies are in the office my dad have 2 more cars insured with this company.. he is not happy i will continue to complain don't be surprised SINGLE MOM NEED THIS CAR.. $500 THAT I HAVE TO PAY BECAUSE THIS LAZY LADIES COULDN'T GIVE ME ONE CALL!!!