State Farm will pay only part of my homeowners claim from Helene. They lowballed the estimate and…read morerefuse to pay what the actual repairs cost. I've supplied all the documentation, and can't even get anyone to respond. My only option is to hire an attorney and file for arbitration. Needless to say I've moved my insurance to another company. State Farm is great as long as you don't need to file a claim.

Incredible service helping with damage from the recent Hurricane. It really felt like dealing with…read morea local company - real humans that answer the phone and help out.

Dan provided great service. He's friendly, down to earth and provides good coverage for the cost…read more I have peace of mind now about my insurance coverage.

Dan provided outstanding information and is a straight shooter. Plus Erie is a highly rated, client…read morefriendly insurance company.

I've always had prompt, friendly, and helpful service at Bill Russell State Farm. Whether I speak…read moreto someone on the phone, email, or visit in person, I am always treated with courtesy and respect. As I recently navigated acquiring and insuring a new car, for example, agent Tyler Janosik was consistently responsive, thorough, and upbeat.

Tyler was really helpful. He led me step-by-step, explaining to me how each part of the insurance…read morepolicy works, what they do and what options they have. He's been really patient with us for I'm not that knowledgeable about this topic. Which now I got to learn more about it through a phone call.

Cybele did what the others continually made a mess of. As I write this I'm happily recovering from…read morea major medical event. Cybele got me great insurance at a phenomenal price and just in time. about a month after she helped me I had to use it! Thank goodness for Cybele's experience, attention to detail and care. She listened to me but more importantly I listened to her. She is truly an expert. Listen to Cybele. Call her now! Manley Nelson Broker-in-charge PinDrop Group LLC

Health insurance is expensive and a daunting process that seems futile at times. I booked a free…read moreconsultation with Brooke thinking that it would just be another runaround trying to get me to commit to plans that were much more expensive than I could afford but she was super down to earth and easy to talk to. She quickly gathered that I am eligible for ACA(Affordable Care Act) and my jaw dropped when I saw how affordable the options were. After looking in to a few plans and her explaining what they mean, I'm enrolled to have substantial coverage for a fraction of the cost of everything that I researched myself. We'll see how the coverage goes but as of right now I am a seriously happy camper. Thanks Brooke!

There are few things in life as infuriating as a rude cretin on the other end of the line…read moregaslighting you. Should that be your bag and that's what you search for, there's AAA of Asheville to satiate your quest for dealing with imbeciles. I'll go a step further, ask for Michelle -- she'll really annoy the shit out of you. First, I was told, after going through 20 minutes of robot calls etc., that it would be a $65 fee for a roadside assistance request in the first 24 hours. I was told it was in my confirmation email "in fine print." That's just a plain lie. It's nowhere to be found, and if a 39 year old tech-savvy person like myself can't find it, that means it's designed to be hidden to screw people over. This is deceptive business practices at its finest. Don't go to these people. There's bound to be another roadside assistance option.

It is with the utmost gratitude that I write this to show appreciation for Ian McNabb's knowledge,…read morepatience, and friendliness. As a long-standing member of AA Roadside Assistance, and as an owner of AAA Auto and Renter's insurance, I welcomed the opportunity to use your car service whenever I was visiting Asheville. Over the years, I would always be very satisfied with the level of service I received. Now I have moved to Asheville. On Wednesday, January 8, I called the North Asheville Merriman Avenue location in a panic. I spoke with Ian, who clarified what my issue was and told me that he could help me. Ian was able to solve the problem of my lost car key. He quickly found the key because of his experience at Apple Tree Honda. He showed me that there was a pocket near where the seatbelt clamps. Ian McNabb is a wonderful AAA team member providing quality customer service.

Good folk at this office. The insurance business is challenging, so support your local grassroots…read moreagents. Nationwide has a good representative here at this office. Also I feel like nationwide treats their customers well. Better than the independent ones imho.

From the owner: Our agency is conveniently located just off Patton Avenue in Asheville on the New Leicester…read moreHighway. For our customers convenience, we offer private parking, handicapped accessibility, and convenient access to major banks. We strive to meet each customers unique need with excellent customer service. Our staff is know for its ability to resolve challenges rapidly and efficiently.

Scott LInk has been my agent for 10 years for both my home and my vehicle. Scott and his team are…read moregreat. My calls are answered quickly and they are quick to research my problem and answer my questions. It is easy to reach Scott and either talk with him on the phone or come into the office. He has given me excellent advice about my policies here and also my rental policies in another jurisdiction. I highly recommend him and his team.

First time buyer here. Scott was beyond amazing and took great care to protect us in our purchase…read moreand went out of his way to explain things to us newbies. This guy really cares about people at the end of the day and finds great joy in serving his customers. Nobody comes close to Scott across all agents I've ever worked with and the insurance package he got us beat others too. Scott will partner with you to navigate all things insurance and you'll likely be as impressed as I was with how much care he takes. Oh, and, he is responsive as well.