Since new management took over late 2023 things have improved. The office staff is friendly and…read moreknowledgeable and follow through is finally a thing. The maintenance staff Angelo, Javon and Kyle are friendly, very knowledgeable and take pride in their work. Being an older property there are going to be some issues related to that, however it's nice to finally have a team in place that cares about our concerns and takes them seriously. The apartments are big in area and I feel very safe here. Would definitely recommend this property for individuals of any age from young adults to retired folks, or families with children. Great location with tons of restaurants and shopping located within 5 to 25 minutes of the property.

Alright at first, then went sharply downhill…read more Pros: Nice pool, well kept grounds. Cons: Animals in walls, dishonest office staff, mediocre maintenance (refrigerator door put on upside down after refrigerator went out and had to get a new one). Not all electronics work in apt (thermostat, intercom), sliding door didn't lock and wasn't fixed. Our apartment had animals in the walls which made a lot of noise in the middle of the night. One night an animal started eating through the drywall in our bedroom and was sticking its paws out into the room. I called the emergency maintenance line and no one ever answered my call. Had to barricade the bedroom door so when the animal broke through it wouldn't be free in the apartment. Went to the office the next day and they offered to put poison in the wall, but didn't care that there would be a smell of dead animals in the walls. Poison was sprinkled in one wall and the animals kept coming back. 8 subsequent calls were made over 4 months time and we were told they would think about fixes, but nothing was ever done. POOR customer service.

My son and I stayed at Del Prado for four days in an Airbnb two bedroom unit. The unit was basic…read moreand sparse, yet comfortable and suitable for our needs. Key fobs are used for entry to the building and metal keys for the actual unit itself. Free street parking less than a block away can be found, just have to keep driving around to find it. The building is very large, yet quiet and spacious with a fitness room, laundry facilities, vending machines in the lobby and a front friendly desk person who is seldom at the desk, but that's OK since we didn't need any assistance while we were there. The building is old, but clean, and we saw no bugs inside our unit. The hallways are muggy, no air-conditioning in the halls. Management has large fans in the lobby to circulate air. Window air-conditioner units inside the apartments work great! The location is in a very safe part of Hyde Park with a café located right outside the building, a Mexican restaurant next-door and a sweet shop across the street, very walkable area to the lake as well.

Paola at the front desk is one of the kindest and most thoughtful people I think I've ever met…read more Fred and Mark on the maintenance team are so generous with their time and so sweet as well. My toddler and I both look forward to giving them homemade cookies during the holidays. Mac Properties resident services though...useless. Mac as a whole could care less about their residence. Our proper manager Mark Gearing requires multiple phone call and email inquires (and yes I have had to walk down the to the resident services office) to complete any tasks. You're then gaslight to believe you didn't supply all information need for him to follow through on their end. Most recently my dog died of cancer. Mac requires a 30 day notice of a pet no longer being in the residence before they will remove a pet fee. How on earth am I supposed to know when my dog will die and then be required to pay for her? Not only that I've been trying to have my dog, who passed April 21st, removed from the lease as my new lease started in June. Not only is she still there now the pet fee has doubled from the previous month?! I've called Mac upwards of 6 times, emailed Mark (crickets), walked over and now I'm getting automated emails to pay the rent of my dead dog. And now Mark is claiming I've been keeping him waiting by not providing documentation of the dog's death. This is one of many awful experiences with resident services. Oh and the camera in the lobby is broken, then after it broke they removed 24 hour door service. Packages are constantly stolen, yet Mac isn't responsible. Oh and you can't have medications delivered because only Mac employees can enter the mail room but again they aren't always present as they once were. I could ramble on even more but Mac sucks.

The maintenance team at Douglas Pointe Apartments in Hammond, Indiana have been absolutely…read morefabulous. Under the leadership of Óscar Valenzuela the new supervisor the service has improved dramatically. I had a problem with my refrigerator and Oscar along with Ramon not only solved the problem but put the food I had taken out of my refrigerator back in it neatly.

I love my apartment. However the way the hallways are kept unclean, they don't remove the snow from…read morethe sidewalks now the walkway, very poor lighting in the parking lots and the front office staff are very unprofessional. If I could take this apartment anywhere else but Douglas Pointe I would.

I am in a MAC apartment, one of the old older models, but I can honestly say they do their best to…read morekeep everything up and running. Keith is an excellent maintenance person, knowledgeable, curious, neat and goes above and beyond to assist where he can. Chblinks

Pathelia Alford that works the desk here is such a kind woman and a joy to be around. I have never…read moreheard or experienced any harshness from her. I am certain that she has things she deals with but you would never know it because she knows how to treat people. Thank you Pathelia.

Great location and reasonably priced. The water temperature can be irregular and one of the…read moreelevators breaks down a lot, but it was comfortable and clean, and the building manager was very responsive with any issues that came up. I would recommend the apartment to a friend.

The building is conveniently located close to Resturant's (literally around the corner) stores,…read morebuses, and the train. And the best part of it all?.... it's a few blocks from the lake and the museum of science and industry. Which I still have to go check out btw. Hyde park is def a prime spot to live and this place offers you the most affordable price with utilities included ! The building is one of the older ones in the area, but my apartment in itself had no issues and if there was it was taken care as soon as possible. The building manager has always been so kind, he even offered me a bike someone left behind! The best free gift I ever got ! Being right by the lake made it that much more special. the sweetest! Honestly You get what you pay for !