I still haven't received my shipment and we are going on month 3 now. I will update you when the items arrive.

This business does not deserve the one star, but Yelp makes you select one to post the review. I wanted to give them no stars!! I hired Superman Moving to move my home from Anchorage to Eagle River. I told the gentleman that came out to walk through my home and provided me a quote, I needed boxes, entire house packed and moved. He told me that would not be a problem. He told me it would take two days; first day would be the pack. 3 man crew for 8 hours and second day would be the move with 3 man crew and box truck for 8 hours. He also indicated I would have to pay a deposit to secure my dates. Since I was trying to move within a short window, he couldn't guarantee they would be able to get it done. However, I received a call within 30 minutes of him leaving. They had two days back to back and could get it done when I needed. I paid the deposit and everything was good to go. The first day 3 guys showed up, packed maybe 10%off my home and left 3.5 hours later, much less than the 8 hours I was told. The individual that started packing my bedroom, didn't label anything, took my nightstand drawer and dumped the contents into a box and left it. I noticed he was starting to pack my clothes that were hung up. I asked if he had wardrobe boxes and was told they didn't supply those. He then continued taking my clothes, fold them in half with the hangers and put them in a box. After packing only a portion of my closet and bathroom, he moved to the living room. He jumped from one thing to the next and never completed a room he started. I asked him not to pack my religious altar that I would do it. Shortly after that the crew told me they were done for the day and left. My house was a complete mess, boxes left everyone and some were not ever taped up. First they the next morning I called Superman Moving to let them know what had taken place the previous day and express my concern and that I was not happy. Unfortunate for me, I spoke to an individual name April. The rudest, most unprofessional person I have ever spoken to. At one point in the conversation I asked about wardrobe boxes and she told me I was very lucky to have even received boxes. She said she had went to Arizona to get boxes, loaded them on her personal truck and brought them to Alaska, all the while I'm thinking, what does this have to do with me. She even said I was fortunate to even have gotten boxes and I was going to be the last customer to get boxes. Everyone after me was going to have to supply their own boxes. The more she talked the madder I was getting, decided to end the phone call and go to Superman Moving. Upon arrival I asked to see April, how funny she was unavailable. I even asked to speak to the owner and he was unavailable. SMH Day 2 3 nice young men arrived late in the day with the expectation they only had to load the items on the truck and move out to the house, that would have been great! The crew who came to load the truck had to first finish the 90 plus percent off items the cost crew did get no way close to finish. Now that the shit show is over, the real stupidness has started!! They have damaged a 27" iMAC, lost a piece to my religious altar, ripped a kind size mattress, scratch a queen size bed, damaged curtain rods, can't find my work items and all they can say is oh well, you can file a claim, but we only pay .60 per 100lbs per item! Had to take clothes to the cleaners due to the first crew not knowing how to pack clothes! Damaged glass fixtures from my bathroom and body wash was spilled all over my white rugs and towels. Scratched a pair of Christian Louboutin sneakers along with a Louis Vuitton bag! File a claim, but we are not going to pay hardly anything!! At this point, they have damaged and/or broken more than what it cost for them to haphazardly move me!! One would think that a professional moving company would have blankets to wrap around TVs, computer monitors, etc. and if they didn't, they would at least let the client know and they would have s choice to either hand them move it or the client can move it themselves...nope never was given the choice. They loaded it on the truck and I'm the one paying for it. Then to make matters worse, I found out they purchased a moving business from a close friend of mine who worked very hard to build his brand. I know of one client they acquired through the sell that is not going to use them anymore. I tried telling them that Anchorage odd but that big and everyone knows someone that they do business with and word of mouth advertising can make or break a business. I could keep going with many more things that they did, but if your still reading this post, you have a good idea to use someone else. I could have moved myself and caused all this damage, but I thought hiring a "moving company" would be less stressful!! Stupid me‍ read more

We are very happy we hired Superman movers. They worked with us based on our schedule too. On moving day they called ahead to make sure we knew when they would be there. They were prompt, professional and polite. The had our items moved quickly. There charges were fair and they do a lot for the community as well. We recommend them 100%! read more

Superman moved a hot tub for me today. They had to get it off of a second floor deck which they did without damage. Upon arrival at the destination, the crew moved it over a fence and positioned it right where I wanted it. Well done Superman! read more

Used Superman moving for a small cross town move. Movers were friendly. When they were moving a couch into my home they damaged the walls and railings on my stairway. The movers said they would take care if it, would only take a couple of days until I heard from someone. I never did so called and tried to get a hold of someone which wasn't easy. Finally talked to a man named Clint one time. I emailed him photos and his only response was that the movers had told me they couldn't fit the couch but would do it anyway. This wasn't true. I called and left voicemails and emailed Clint but never heard from him again. Local company not taking care of their clients is very disappointing. I would highly suggest anyone looking to use this company take their hard earned dollars someplace else. read more

Used Superman Movers to move my household belongings from Anchorage Alaska to Mountain Home Arkansas. The moving guys that showed up late were friendly and they were fairly quick. The goods were supposed to stored for a month then go out in the second trip out. 4 months later...... they said that they had both drivers in Alaska so they could swap out trucks or something along those lines. When they showed up they couldn't get the moving truck down the driveway, even though Clint said his top driver claimed he could do it, I showed them pictures, satellite views, everything I could. So I had to wait while the driver went to go rent a UHaul to ferry my goods down my driveway. The driver and movers in Arkansas were again like the Anchorage ones good. Once the truck was unloaded I asked where my 14 foot and 20 foot aluminum extension ladders were. Yup, they disappeared while being stored in Anchorage. Called Superman to find out where they were, well surprisingly they hadn't seen them. BUT, I could use their 3rd part company to make a claim. At .60 cents a pound..... 180 dollars for 600 dollars worth of aluminum ladders that I would have to fight them about to begin with. The packed heavy boxes of books on my rolling tool chest which caused the casters to collapse. I actually had to have a neighbor with forks on his tractor to move it cause just looking at them caused the casters to bend even more. It is now sitting on 6 x 6 beams until I can get new casters welded under it. And to make matters worse I am missing several boxes of kitchen goods. I would probably pay some one more to move rather than use Superman Movers. read more

Beware of Superman Moving and Storage! In June I paid $1,150.00 to move 2 gun safes and a few other things from Palmer to Anchorage. Although this was more than other companies were charging I paid upfront because the move had to be done on a certain date. My friend supervised the move and the movers did a good job. However, when my credit card came in there was the original charge thatI had agreed to and then a week later there was another charge for an additional $1,006.25. I live in CA so I called Superman Movers and was told they couldn't find my account. I asked to speak with the person that booked the move. They would not connect me to her. I looked up my contract and called back with the numbers on the contract. I was told those weren't the correct numbers. Once again I asked to speak to the woman that I had originally booked with. I was told no because she was a salesperson. Say What! I emailed a copy of the original contract I signed. I have not heard back. My friend in Anchorage has called Superman Movers to get things straightened out and was treated rudely. A complaint is currently being filed against them. I have stopped payment on the second charge and my credit card company is also investigating this. So hey people save yourself a lot of time, energy and aggravation and book with another company. read more

My clothes washer was badly scratched in several places, & I brought it to the attention of the movers immediately when it was being brought into the new place. Only after this did the mover in charge acknowledge the damage, so I feel if I hadn't mentioned it, it would never have been addressed. One of the movers suggested I buy a a can of spray paint at Lowe's & fix it myself! Also had a large chunk of wood missing from my bed & scraped paint all along the side of the bed railing. Do yourself a favor & read all the fine print before you sign anything to protect your items that you earned with your hard work! read more

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We needed to move a 3 bedroom household after 25 years of living in the same house. We hired Superman M&S for the job. From the time we called for an estimate to the last load completed, We couldn't have been happier with their service. John, Gunn & Kevin did an excellent job taking care of us. They arrived on time. They worked diligently. They went above and beyond for us by working overtime to finish the job in one day. We would highly recommend them. read more

Bree helped me with less than a 24 hr notice because the last company canceled without explanation the night before my move. They had 4 young men come out and move out all our stuff in 3.5 hrs while the other company said it would take 2 days. Also Superman moving and storage communicates with the customer and they are very kind. They came through for me and did an amazing job. I recommend them to any and everyone! It has been truly a pleasure to work with Superman moving and storage! Plus they charge less than the other companies and are very efficient!!! read more

We hired Superman Moving to move us from Anchorage, AK, to the Dallas area, and based on our experience we would not recommend them to someone else. They were very responsive during the bidding process and actually weren't the lowest bidder, but they assured us they could handle getting our firearms through Canada with no difficulty and that was the deciding factor. They made good on that promise. They also gave us a good rate on three months of storage. The crew showed up on time and we supervised the process. They had a crew of four to do the loading and a fifth person taking inventory. A sixth person coordinated moving the firearms. There was a small glitch in that two of the firearms were left behind when the crew was done on the first day of loading, but they made sure to retrieve them the second day. The crew forgot to load the upright freezer that was on our deck, but they were making a third trip to pick up our gun safe and said they would pick it up then, which they did. We watched them load both onto their truck. So far everything was going smoothly and we were happy with their service. It was at the other end of the move when things went wrong. Our items were stored for three months to give us time to find a new home. When we had a new home and a date for moving in we made arrangements for delivery. Sadly, this is where things started going sideways. We were expecting our household goods to arrive the first week of February and were told we would be contacted when the trailer left their warehouse and get updates along the way. As the anticipated delivery date approached we heard nothing from Superman Moving about the status of our shipment. We had to call at least four times before we got someone on the phone who would give us some information. On our fourth call, after calling three days in a row and being told the person we needed to talk to wasn't in the office, that she would e-mail us with a status and then getting no e-mails, we asked if there was anyone there who could even tell us if our stuff had left the warehouse. Astonishingly we were told, "No." We finally learned that their truck broke down in Canada on its way back from a previous delivery to the Lower 48. They were having difficulty getting it fixed, and our delivery would be delayed about ten days. OK...stuff happens, but the lack of communication was unacceptable. They did not notify us when the trailer finally left their warehouse, and they did not notify us when it arrived. We learned it was arriving by way of a phone call from the local company hired to unload the trailer the day before the trailer was to arrive. We would have thought that Superman Moving would be the one to call. When everything was unloaded we noticed there were a few damaged items, but nothing too earth-shaking. On a long-distance move some damage is almost inevitable. There were a few small items missing...a couple laundry baskets, a missing drawer from a rolling cabinet, and a couple step stools. Small things, but missing nonetheless. What was significant were the big items that were missing...a six-foot step ladder, a 14-foot extension ladder, a combination hand truck and furniture dolly, and the upright freezer. The two ladders were subsequently located in their warehouse, but no arrangements have been made for their return. The moving company claims they never received the hand truck/furniture dolly. They also said they had no record of receiving the freezer, but we have a photo showing the crew loading the gun safe, and although it doesn't show the hand truck/furniture dolly, it clearly shows our freezer already loaded onto the truck. There's no excuse for items getting separated from the rest of the shipment, and certainly no excuse for losing something as large as a freezer. So far, one month after delivering our belongings, we've had no response from Superman Moving about what they are going to do about replacing the missing items. read more

If I could take away stars and give them to others I would. I hate that I have to give them one star. I would not recommend them if they were the LAST people with a truck in Alaska. Really a sled dog team would have done a better job with less damage to my stuff. On a dark cold February day (middle of February) we hired them for an out of state move, paid them in full February 27th with the promise out stuff would be on the next truck out in March. That sure didn't happen. With "paid in full" on all their paperwork with a disclaimer that I wouldn't be charged more. I was, I was charged for rent with no bill, no invoice, and no receipt to my card that I did not authorize them to keep on file. I wasn't just charged for March with their failure to ship when they said they would. They set it up on automatic withdrawal and took rent for April. I got my stuff on the 2nd of April. My stuff wasn't even in their facility and they charged me. They said they will reverse it but I had to close out my card because I can't have that happen when I never authorized use of my card and was never told it would be used. So now I am 4622 miles from my bank with no way to access my funds. If only that had been the end of the issues I could stop here. It wasn't. So. In the words of the late great Billy May's, but wait there is more! When they "helped" my mom pack they literally threw garbage in the boxes and packed it up to ship. If you are wondering how I know they did this let me explain. My mom has cancer and didn't have her stuff packed. The 3 movers went in a converged on her room like vultures on a squirrel that was just hit by a GEO Tracker. Sounds helpful? Yeah, no. We had to rent a uhaul and unload her stuff the next day, the one room they packed was 3000lbs, so 6 grand to move. That wasn't in the budget, so she went through her stuff and found empty waterbottles, old news papers that were to go in to the garbage, not get packed. She also found that they had packed 4 of their heavy moving blankets in with stuff and in empty boxed and threw them in the truck. The stuff they packed was easy to pick out since everything else was in totes and theirs hack, I mean pack job was in boxes. I didn't complain at that point because they have everything I own so I have kept quiet. Now I have my stuff, all the totes that my stuff was packed in broken and the tape that he'd them closed long gone like the sun in January. I also never noticed the charge from March because I was in the middle of moving across the United States, but when I saw the charge for April I was like let me take a look. Somehow they managed to break my husband's tool box, first of all how the *$&@ do you manage that? the door was bent like someone had tried to pry it open all the drawer slides broken everything dumped out like it was dropped off a fork lift. It's not just a small top box, but a Job Box from Knaak. If I hit that with my truck the truck would be more damaged than the box. We still have to go though and see if out TVs even work, and see what is missing because the things that were closed and sealed when they left our house, were not when we received them. Their promise on every contract that they only use Superman employees is also a blatant lie (why are their pants not on fire?) The guys that unloaded our belongings on this end got a call from superman at 10pm (2200) in the time zone we are in the night before the truck showed up. Also they never told us when it left or where it was. They didn't even have the decency to let us know when it was due to arrive. I had no clue until the truck just pulled up at my house, on Good Friday on a 3 day weekend, luckily we were home. They never gave the truck driver our address until we'll after I told them, he had to ask them for it. They also sent the truck out with no ramp or lift gate so to get the large items off they had to call a tow truck. To get my stuff off they had to unload a brand new side by side that the owner just bought, then have the 3rd party helpers move everything by hand one box at a time because the tow truck left. they had to work around the owners brand new Harley to get everything out as well. Then wait for 30 minutes at the end for the tow truck to come back and get the heavy things and load up the side by side. The 3rd party movers were not thrilled having to wait around, but they got paid to deal with the lack of planning. I do feel quite bad for the truck driver, when people are unhappy he is the one that has to deal with them since the office staff doesn't like to return calls and couldn't care less once they have their money. "Their serviced sucked more than the ladies on Spenard, way more expensive too!" (probably?) Atleast you are paying to get screwed and there is probably a reach around. If there is more I will let you all know. Thanks! Bye! read more

They were great. I needed help unpacking a moving truck and the company that I used to move to Alaska kept changing the date of when they would be here. Superman Moving was very patient when I changed the move date several times. On the day of the move there were problems with the truck and we couldn't get to my stuff. I thought we were going to have to reschedule, but the moving guys called their supervisor and had him bring over some tools that they could unpack the truck on the scheduled day. The movers were very polite and professional. They were awesome. I would definitely recommend them. read more

They scam you and charge you for things you didn't even use. They charge you storage fees when they won't move your stuff for months. AVOID AVOID AVOID. read more

Absolutely terrible serious by the men that moved my things from one house to another. They broke my pots and pans lids and dented my pots and pans by throwing my boxes. AND tried to charge me for an extra hour. It is incredibly hard to file a claim and damn near not worth it. 1/10 would not recommend. read more

We'd give a zero star review if we could. They showed up with no ramp. It ended up taking twice as long to move everything because they had to take the time to lift every box up into the truck. They were also constantly taking smoke breaks and had no sense of urgency to get things done. We ended up doing most of the work. Cost us over $700 for only 5 hours, and it was not all worth it for that price. Save your money and go elsewhere read more

Wonderful customer service - I was moving a family member to an assisted living facility and Superman Moving was able to accommodate our needs in short notice and were compassionate while doing so. The two gentlemen were nothing short of kind, courtesy and efficient. They went above and beyond to help me make my families big transition as smooth as possible. Thank you! read more

To call oneself "Superman" is a grand delusion and exaggeration of the service provided. I'm not here on Yelp to give an unfair scathing review of this company, however I have real concerns about the integrity, professionalism, and legal business dealings that Superman Moving and Storage provide. To start, you will pay more fees than they quote you. There are monthly storage fees while waiting for a driver to deliver your items (which was never discussed with us and the delivery took months), charges for gas, and credit card fees. I paid upfront for 3 movers to help pack, but only 2 came. It took many calls for someone to look into it, and it always seemed that I was passed on to other people and no one would own up to handling it. We were charged for moving supplies, which we did not use as we supplied our own. We had to go back and forth for a while about this and they only refunded a portion of what they charged. They said the portion they left on the credit card was due to the fact that they saran wrap our boxes and that the saran wrap cost $200. However, when I got my items, none of it was wrapped. The driver told us that none of his deliveries were wrapped, nor did he unwrap them. When I called Superman and let them know that they charged me $200 for saran wrap when it was not even used, they let me know that they did wrap the boxes, but it was taken off before my items got to me. I let them know that the driver told me that nothing was ever unwrapped. They told me that they would not refund the money and that I could fill out a form to object to the charge, but that it could mean that I risk them charging for other items, like re-boxing my stuff (which was never done as I got my stuff in the boxes that I provided.) During the walk through to provide an estimate on cost, Chris let us know that he was so sure our items were under 3000 lbs, that if it went over he would cover the cost. It did (or we were told it did), but Chris did not work there anymore, thus we had no proof that he told us this. I'm not sure if it is common to underestimate the weight to get your to sign with them. He also mentioned that he would take our bikes to the bike shop to get them boxed professionally packed. The bikes were stacked on top of all the boxes in the trailer and never were packed. There is lack of accountability and it seems that everyone passes the buck to a different department when problems occur. The receptionist is quite honestly the rudest person that I have ever dealt with. They forgot to take inventory of our items when picked up in Anchorage. They placed bar codes on all our boxes when picking up in Anchorage, but they did not actually scan them. Hence, our household goods may have been lost or ended up in other people's items. The driver came to deliver our household goods, but the moving crew did not. We had to unload our everything ourselves with the help of a friend. Again, expect that there will be more charges for things that were not discussed or utilized. They let you know that everything is in the contract, but they send it to you after all the charges have been taken out of the credit card. They let me know that it needs to be signed before they move our stuff. To get our household goods, I felt it better to just sign their form and stay quiet until after our belongings were delivered. Pros: Wayne, Chris and the driver were pleasant to speak to Cons: Undisclosed costs, unorganized, unprofessional, rude receptionist, movers did not show up to unload, longer delivery times (not just due to COVID), staff turn around read more

0/10. I would NEVER recommend Superman Moving! We got a quote to pack and move our house close to a month in advance. I called to pull the trigger on the quote and gave the exact date. They called the day prior and I confirmed they were coming to pack and move my whole house. The day came, they showed up and told me they could pack my items, but didn't have time to move them. We close on our house and were left to find another company to move our items. I took this up with the manager who quoted me. He passed all the blame on me. Saying he quoted me, but when I called to schedule I talked to a different person that does different quotes. That somehow I should have known that it wasn't him I was talking to and that I should have scheduled with him personally. They apparently have NO interoffice communication. This cost me a lot of hassle and additional money. Learn from my lesson. Its not worth risking it going with this company. *side note- crew was nice. read more

we hired Superman moving for a cross town move. 3 bedroom/3 bath. We had lived there almost 20 years. A lot to move! They movers showed up on time both days (packing and moving). However, upon unpacking, a LOT of things were not packaged properly. we lost 4 floor lamps (all bent). My husband had some artwork all scratched up (not wrapped). I'm shocked we didn't have more broken with how it was packaged. They did disassemble and reassemble 3 beds, which was awesome! Also.. the company charged me twice for my deposit. I'm scared to see my invoice to see if there are any other errors. Overall, the experience was good but not sure I would hire them again. read more

The movers were great. On time, quick and pretty careful. My main complaint would be the price increase. They use to be $75/hr - now they're $160/hr with a 2 hour minimum. My move only took them about 40 minutes but I had to pay the entire price for 2 hours - which I know is their policy - still stings though. The last time I used them, they had a 2 hour minimum as well, but it was way quicker than that and they did give me a discount - which was greatly appreciated since I was a young renter. I do wish they (or anyone in AK) offered a "Quick Move Rate" or something for when someone only has a few pieces of furniture to move - Example: $150 for 1 small truck load if under an hour - That would be awesome. I would definitely use them more often. When I was signing at the end of the move, he said he would have offered a discount since it was so short, but they had already ran my card so he couldn't - which is understandable. In hindsight, if I hadn't thought they may give me a discount, I would/should have had them go back to my house to do another load of little things, but oh well - that is my fault for not saying something. The next morning, Jon called me to get my card info because they had not ran my card apparently (when I called to reserve my move the scheduler said he ran my card. But anyway...) I brought up the discount question and he immediately dismissed it and said "Sorry, we have a 2 hour minimum". I just felt like it was kind of rude & short considering they seem to be all about customer service. Additionally, when Jon called me to get my card info I was driving and he sounded annoyed cause I couldn't give it to him right then. I called back to give it but they were closed. Then the next day, Sunday morning he called me at 9 am - I did not answer cause I was getting myself ready for more moving, and I spaced calling him back. Then he called again a few hours later and I was driving again, so I said I would pull over and give it to him and he made a comment about me being busy ... Yes, I was extremely busy. I'm moving... I guess, there's just something about having a little more of an understanding tone - even if you have to fake it - that can make someone feel a little better about spending $320 for 40 minutes of moving. read more

The dispatcher who answers the phone was phenomenal. Had several changes and updates, and he was "on top of things". The movers were on time. Packed and moved most of my belongings. It was the hottest day of the year, so we were ALL tired by the end of the move. Nothing broken or lost. It seemed very expensive. Next time I will get more information about all charges. read more

Josh and Kai moved our stuff across town with care. They showed up on time, loaded, and unloaded a variety of furniture, boxes, and bins... we've unpacked 90% and not a single broken item. Thanks, guys!!! read more

Don't waste your time or money on this unprofessional, irresponsible company. Even though they call themselves a moving company, they packed my items so poorly they were broken. The staff is unresponsive and unorganized and made this entire ordeal a hassle. Monique even offered a gift card for a positive review AFTER they messed up my shipment the first time. My advice? Save your money, but your own gift card and use a different company. read more

I used Superman for a local move and they did a great Job. When I moved out of state last month I was totally disappointed with the process. The movers did a good job loading but I didn't get an inventory well after a week of the pick up and they tacked on a storage fee because they weren't shipping my stuff until the next load. Totally unexpected added expense. The delivery was moved up because of the driver having mechanical difficulties (he told me while unloading). He showed up much later than expected 9pm and wanted to unload at a gated complex. Awful coordination. My $2600 couch has missing hardware shrink wrapped to one of the couch sections went missing. He had no intention of locating it. Overwhelmed with stuff allover and late night unpacking I signed the form which I didn't have time or space to inventory so timing was horrible. Will not recommend and will tell all to steer clear on interstate or big moves. read more

Worst experience ever. It's been a full year of issues with this company. Don't waste your money. They don't know how to pack, so all my glass is broken- to include large art. They lied about the weight of my shipment and convinced me to pay double what it should have cost to ship and then tried to hold my items hostage until I signed contracts that should have been supplied at the beginning of the process. I've never seen anything so badly mismanaged. Call Pacific Movers or Allied. Superman Moving will destroy your valued items and yet somehow act like you're the problem with the situation. This goes for Allison (who is supposed to be in charge of compliance), Jose (who is supposed to know how to use a scale and quote rates, but clearly doesn't) and Monique (I don't know what her job is, and I'm pretty sure she doesn't either) These people are incompetent, careless and rude. read more

Holy geez. I didn't even get to the part of having to rate their service, when just the initial phone call of getting a quote or an estimate, "Chad" was a complete and utter expletive jackanape. How do you talk to people like that and be curt and rude and basically hang up on them and expect anybody to refer you favorably? Maybe these people didn't realize that word-of-mouth and the review process - like this one - goes for probably 90% of their business. In short, I'd rather buy a lame mule or move my belongings myself one piece at a time, than give this company one ha'penny. read more

The movers themselves were great. The billing department billed my account over $100 more than expected with no email for the final bill. It also took them almost a week to Bill my account. I find the department also lacking in the response area because no one will answer the phone in the billing department and the recording says they will get back to you within 24 hours. This quite unsatisfactory performance where money is considered. read more

This has to be the worst moving company EVER. I don't even know where to begin other than DO NOT USE THEM. Save yourself a great amount of stress. First they picked our stuff up in September I called almost daily to get a weight ticket so I could pay my final bill. Finally 2 months later they gave me the weight and the next day I paid in full. It wasn't until January that we FINALLY received our belongings. Even though for a month of weekly calls to the company they fed me some BS excuse as to why my stuff hadn't shipped. Mind you they ended up charging a monthly storage fee even though it was on their end we hadn't received our stuff. Once it finally arrived, we had so many things damaged and missing as well. Furniture broken, damaged etc... I understand things get broken and it is a long move, however if you spend the money for professionals, you expect to receive professional service. They are everything but! At one point I received a phone call to let me know our $900 grill fell from the top shelving unit and landed on its top. There was nothing left of the grill as he chuckled telling me. I was told to file a claim at .60 per pound! I think the biggest thing was my husbands deceased mothers antique hope chest they just plain lost. No explanation other than there was a mixup with mine and someone's else's things and they have no explanation other than "pardon the pun, but we have no hope for finding the hope chest". I was told to file a claim and receive .60 cents per pound. That is not the point, how do you loose something like that? In addition, I received someone's else's box of stuff and have let them know several times that I have it and would they please find a way for them to get their things. Needless to say, I am still in possession of said box. They have made no attempt to take care of it. Makes me wonder how hard they worked to find the hope chest. The list goes on and on but I am sure you get the point. I am not a complainer and never leave reviews, but I feel everyone should understand how dissatisfying their customer service is. read more

One star is more than they deserve. Worst company I have ever dealt with. They hide their costs in the fine print. Even though the receipt for the upfront payment says it is for a two hour minimum, what it really is is just the hourly rate. The drivers were not truthful about the pickup and delivery times as I have the time stamp on my phone for when things transpired. Then I get an invoice for the "extra" charges over the deposit even though the receipt said it was for a two hour minimum and the job took just over an hour. When I called the office and told them their times were wrong, they "adjusted" it for the correct times and charged me even more even though the actual time was less than the original invoice. Very rude and condescending front office personnel. At this point, they want me to pay almost $400 to move a grandfather clock from the southside of Anchorage to midtown Anchorage. STAY AWAY FROM THIS COMPANY!!! read more

This moving company moved me before & everything went great. I just moved again last weekend thinking it would be around the same price as the last move.. $560 dollars later on a Saturday afternoon I wasn't too happy for just a 2 hour move! Plus they redelivered the other half of my sectional on the wrong day, set it on the front lawn, AND made a HUGE tear on the side of it.. Definitely doing some calling around the next time I move, hopefully no time soon. read more

As I was about to sell my house and downsizing to an apartment, I called around and discovered Superman's moving prices were quite reasonable. The movers arrived on time and very efficiently moved my goods out of the house to prepare for the drive to the new location. Once at the new location, they were equally as efficient bringing things up to my apartment. I found the driver and crew very personable and courteous. I did discover one small problem later on with a piece of my furniture as I was unpacking, so I stopped in the office and I talked to Monique, who proceeded to ask me what they could do to rectify the situation. They pointed me in the direction for making a claim on the furniture piece and on top of it they compensated me on part of the cost of my moving expenses! I really appreciated the courteous manner in which she handled my situation. They have my recommendation. read more

Superman helped me so much with all my furniture and all my totes that I needed to be moved to my new place. They were very nice and respectful, I would definitely recommend using Superman moving and storage because of their great customer service. read more

I hired them to move my belonging in July of this year. I lost my husband in January and had to relocate. I only packed boxes and totes along with a safe. I was told they used their own drivers to drive my things to my new location. This would take 4 to 10 week unless there was road closures, Closures at the Canadian border or bad weather. They did not drive my things through Canada, they put it on a barge. Then I was told it was in Jacksonville, Fl. Then I was told by Josh the coordinator that it was on it's way to Seattle, Wa. That someone lied to me. Most of the time I was told nothing. Then after 13 weeks I finally talked to Josh the coordinator again and he said it was sitting in Jacksonville, FL and it would not pay them to deliver my things (only 2500 lbs) to Louisiana. I asked him why he took my thing to Jacksonville, FL., when it would have been a lot closer to bring it to Louisiana. Because it was with several other loads and it had to be broke down. They were negotiating and almost had something worked out. What the Heck! They make a contract to do a job and collect all the money, charge you monthly fees for storage and then keep things in a warehouse or whatever they are doing with it, until it is cost effective for them to deliver it to you. What kind of rip off is this. This cannot even be legal. The things they have of mine cannot be replaced. I lost my husband of 30 years and other than the memories, everything else is in my belongings that they refuse to deliver to me as I am spending money every day to replace items that I need to use in everyday living. Not to mention pictures, clothes, family items that are irreplaceable. DO NOT TRUST THESE People. When I called last week to find out where my things were Josh said he could not talk to me as he heard I hired a lawyer. I told him I didn't know what he was talking about and ask him what he was trying to pull. Who does that? read more

After a shaky start, because of covid, the crew that made it did a great job and was able to get my household belongings into the moving truck at the requested size. Since I am paying by the foot, this was very important. read more

Used Superman moving for the first time yesterday! Although, they came later then quoted. As soon as we called to check, Dispatch told us that the crew assigned to us took longer than expected & that they will be sending a crew out within the hour. The crew that came (Alex & John) we're fast and efficient. They're customer service was awesome ! & they got everything to our new place in once piece & organized! Thank you read more

I used Superman movers to move some furniture from Wasilla to Palmer. My husband had already rented a U-Haul and moved all of the household items we packed and some smaller pieces of furniture, leaving them our 2 bedroom sets, and larger furniture for a 2000 sq ft home plus an empty gun safe (mainly the items to heavy for us to take on our own). The day was a disaster from the start. The movers got lost, taking them 2 hours to get to our house. We agreed to 2 movers since we didn't have a lot of stuff left at the house and my husband was willing to assist. The 2 young guys that showed up were very good natured and had a positive attitude. They had a 26' box truck but only had 2 moving blankets with them. So they could only load the truck half full leaving us having to choose what items were not going to make it in the truck. they could only load the truck half full because they had no packing materials to pack the truck. Those poor guys were set up to fail by their company. After the move was complete, they had to return to our pickup location because they left their moving paperwork at our house. I called the next day to talk with the local manager, only to be told that April doesn't talk to customers. They wanted to charge me for a second day to finish what they should easily have done in the first day had they been properly equipped. The office staff was rude and unbending and would not work with me at all to make this right. I still have to find a way to get the rest of my belongings moved to my new house. They are extremely expensive and and would not recommend them to anyone. You would be better off looking for day labor on Craigslist and renting a UHaul. read more

Moving crew are friendly and helpful. However some items they picked up to take to their warehouse for storage (since no individual unit was available) were never found. They did not provide an inventory of what was was picked up and stored (not even a box count to prove what was unloaded). If just picking up and moving directly to a new location they might be better suited for that. Though a yellow couch wasn't sufficiently covered in the move which left permanent fabric stains, and they did reimburse me for damaged items. Disappointing experience. read more

For a local move these guys are pretty good. However, for a move out of state I would never use them. They tell you that they move by the pound but you will never see a weight measurement. They just expect you to pay the rather high estimate they give you. They also have very poor inventory control and you are likely to not get everything after they deliver out of state. I was not given an inventory sheet and am missing several boxes. Even their out of state driver, Wally, told me they have very poor inventory control. Also, we had an expensive piece of blown glass that we had them pack because it was fragile. They broke it before they ever got it out of their warehouse. Then would not pay the price to replace it. I used they several times for moves in and around Anchorage where they bill by the hour and you can watch them. -For an out of state move stay away from this company. Our real estate agent told us they have a very poor reputation among the real estate community. Dave - Anchorage to Billings move read more

If I could give this company no stars I would. This company was horrible. The showed up with a van with no ramp they had one guy standing inside the truck when other brought the dolly full out to him, which took them twice as long as it should have. They had no sense of urgency to get our stuff moved. They dropped our stuff over the balcony to the guy down below and then they charged me almost 800 bucks. They were so not worth it. Don't wast you time or money on these guys. If you want good movers hire The Moving Man. Those guys were great and very speedy. read more