Everytime I come here and buy a five pack of leafs they're stale. It never fails. I even asked the…read moreman one time if I could feel the packet before I paid for it and he got alil defensive and was like "all our packs are fresh" whole time that pack was stale too. Everytime I go here I get a stale pack of leafs. The associates aren't paying attention to the products they're handing the customers and I don't think that's fair being that we're the ones paying for it. I bought an entire pack of leafs I couldn't even use because they were so stale. Soon as I opened the pack they started snapping. They were so dried out and old. Lmfao Smfh.

From the owner: We provide our patrons with amazing services, happy-smoke was built off our outstanding product…read moreawareness, also provide prime variety of merchandise, discounts and deals all day everyday. Stop by our location and see what we have to offer!

Don't waste your money. And I say WASTE. I went here today and bought a vape (about $25), and…read morebefore I even made it back to my car and opened it, it was a faulty and completely burned out. Seeing as I just took 3 steps out the door , I turned right back around to go back in. And the man who had just sold me a broken vape said no refunds!! and had me buy an entirely new one..

This place is great and has such a great variety of vapes and juices! The people that work here are…read morealways so friendly and helpful!

The people in this shop are great! I was in Hampton for business and ran out of juice. Found them…read moreon yelp and decided to go. I'm not the kind of person to hang out in a vape shop but this place had a great atmosphere. Juice selection is pretty extensive...went with a recommendation from the nice guy working there after telling him what I liked. Will definitely come back to this store whenever I'm in town!

So I've had several friends go to 7 Cities & they tell me they love it. So I stop in to get some…read morejuice in the brand Ruthless. That's the only brand I use because every other brand burns my coils fast. Ruthless is consistent. I go in & ask for a certain juice from ruthless & they say "you must've not came here in a while they don't carry that" Then they proceed to tell me how I should try another brand. I say "no thanks I like ruthless & I stick to them. So I ask for another name. They don't have it. Another one, nope. So then I just get a juice to get out of there because all the while they keep pushing a diff brand on me. They talked to me like I was stupid & were too pushy. Won't be coming there again.

Service was great. Simple and quick and super helpful. It would be my go to shop for all my needsread more

We have been weekely customers of this Happy Smoke and honestly in the Newport News area your not…read moregoing to find any better customer service than this vape shop. Their selection is amazing and reasonably priced and they always have good discounts. We love Jocelyn the worker there she is one of the sweetest retail workers I've ever met!

Ashley was super helpful and answered all of my long list of questions and was really knowledgeableread more

Good selection of pipes and vapes and reasonable prices staff was very polite and helpful.read more

Checked the serial number of something I bought here, showed up as counterfeit. Also way more…read moreexpensive than stuff you can get online. Avoid.

I asked for a refund because their product didn't work the owner yelled at me and would not refund…read moreme. He was so rude and not professional at all!

You know I like Avail for several reasons. Bright, well lite store. Many varieties of e-liquids to…read morechoose from and they have some really good deals. Customer service is friendly but not always very helpful. Let me explain. When I brought my first vape, the staff took the time to go over it with me, you know, show me how to set it up, use it and the whole nine yards. On this particular visit at this store, they did not do that. Their were two staff members there but only one was attending to the customers. I didn't have the person feel like I use to have. I notice at this store they have a new staff, they don't really compared to the previous staff, less knowledgeable and not really in tune with the customer. However they did make sure I got all the discounts. Not bad, but I have seen better from them.

Just bought 2 new mods yesterday and spent so much money at the store. Went to the car to test…read moreit...haven't even gone anywhere. I decided I wanted to exchange one of my mods to a more expensive one. There were two females at the store and the lady with glasses was just not being helpful at all. She was being a ..... point was I only had the mod for 2 minutes and because it was opened she wasn't even willing to help me. Also, her attitude was just so nasty. I'd say that when they're trying to sell you something they act all nice, but once there's an issue (customer) staffs don't know how to handle it properly. They were just so unprofessional. Plus+ vape juice that tastes disgusting costs $15 for a 15ml bottle. Seriously? I do NOT recommend this store at all. If you are a fan of avail, then you might want to go to a different location unless you're desperate.

Went in to get a new vape and thought it was going to be like every other vape shop I've been to,…read morebut I was wowed when I stepped inside! Usually vape shops seem sketch to me and I like to quickly come and go, while being on alert, but when I went into the store, there was a very professional, fresh vibe about it. The girl I saw today at the counter was super sweet and welcoming. I felt at ease and comfortable, being able to browse their selection. I was also able to take in my surroundings and realized... as the name states... it's a lounge. The lounge itself looked inviting and clean. They have nice seating and TV was on for entertainment. I also saw they had a pool table too. If I'm ever bored and want a place to kick it at with friends, I'll keep this place in mind, but I'll for sure come back to make future purchases here when I need a new vape. Highly recommend people who vape and are bored to check this place out!

Very clean, professional and the staff is super friendly. It's a nice place to just relax ,watch…read moresome tv and maybe get a nice little massage in their massage chair.

As much as I absolutely hate leaving a negative review for any business I feel that I have no…read morechoice after my experience today. I recently turned 21 about a month ago and decided to go and attempt to purchase THC products legally with my ID on hand. upon entering the smoke shop we were not greeted, which is fine and when I went up to the woman working at the register and asked her if they had any cartridges or THC products available because I could not see them she said something I could not understand and then proceeded to point at my phone in my pocket and made comments about how it was cracked. This was fine and when I tried to redirect the conversation, she proceeded to tell me yes we do have carts in a very short tone and when I asked her well, how much are they? Where are they? She proceeded to tell me they were $55 cash and she would not sell them to me any other way. I'm assuming that she said this to me because she assumed I was under age but She never once asked to see my ID And didn't offer help with anything else. During this whole interaction, I watched two other customers go up to the register and purchase items with no issue and they did not use cash. I ended up leaving the store, feeling very disregarded and disrespected and uncomfortable with the interaction. Nothing I was doing was illegal, and everything was assumption based Which is completely unfair and very unprofessional when it comes to having a business. Also, I must add that once I decided to leave the store no words were said to me by the woman working the register, and the conversation was ended abruptly after feeling disrespected. I will definitely not ever be bringing my business to the store and will not recommend it to any of my other friends who use THC products or smoke. Take your business elsewhere to people who will treat you well.