As an Assistant, it's our job to make sure our executives operate at their preference - from…read moreparticular coffee houses when traveling down to what kind of car they get picked up for a paid car service. I am giving Ride Smith 3 stars because somewhere they missed the mark from our discussion. While making our last minute reservation was extremely easy, and Chris was very courteous, I was extremely disappointed that the Cadillac DeVille discussed to pick up my executive was not in fact the car that picked him up. Instead, my very tired executive was picked up in something like a 2005 Passat. He could have easily just have used Uber or an airport taxi. In addition, my executive shared with me that he had to wait at the curb while the driver drove around from the cell lot, which isn't typical 'car service' procedure. If needed, I may use Ride Smith again for personal transportation, but not for executive.

I used Ridesmith several times to deliver my quarterly HOA dues, with no issues at first. But later…read morechecks were not delivered. This resulted in hefty late fees and no other remedy for me. The Ridesmith agent would text me that the check had been delivered, so I assumed there were no problems. They were not trustworthy or responsive.

For one who picks up a passenger with trash in the van , never again. I have pictures.read more

VERY unprofessional. My friend called for a taxi to get home from my house, a scant two miles from…read moretown, and the dispatcher gave him attitude. At first she insisted on around-trip fare or they wouldn't come at all! Then she said something about a "shift change", and wouldn't commit to PROVIDING THE SERVICE THEY ADVERTISE. This is a SERVICE INDUSTRY, and the job is providing RIDES, not BACKTALK. If she worked for me, she would be FIRED so fast her head would spin!

This is an update to my previous review. I really can't say enough about how good these folks are…read more One of my friends left his cell phone in the taxi, and the cab driver came back and brought the phone to him where he was dining. That's extra service in my opinion. If they say they'll be there to pick you up in 15 minutes, they are there. It's great to have a reliable cab company in Chapel Hill.

We scheduled a ride with Mr. Taxi for the airport, and they failed to pick us up, and they failed…read moreto answer the phone (went straight to voicemail). We missed our flight since we had to make other arrangements.

Had booked a ride to RDU on May 28; confirmed thru text the day before. Waited at for ride at…read moreagreed time; called when 10 min late and was told that driver had flat tire on the way to pick me up. Jamal was sending a new car. Waited 10 minutes and called to ask where new car was. Did not get a reassuring answer. Waited another 10 minutes and cancelled...Luckily a neighbor volunteered to take me. Will not use this taxi service again.

I will be filing an official complaint with the bbb we…read morereserved a taxi for 4:30am today and nobody showed so so now we may miss our international flight horrible service and nobody answers phone or email!!

Couldn't have asked for better service - Amin was amazingly communicative, following up with texts…read moreto confirm and tracking our flights. He had a toddler seat for our son installed and his trivia questions were exactly what we needed to wake up after a red eye! Would highly recommend

Always Reliable -- The Best! We've been using Trivia Taxi…read morefor five years now, and he has never let us down. We often have very early flights, leaving the house between 3:00 and 4:00 a.m., and Amin is always on time -- reliable, professional, and easy to count on. The car is clean and comfortable, and the whole experience is stress-free. We coordinate our return trips by text, and he's always right there waiting when we land. Truly everything you could ask for in an airport transfer service. I can't rate them highly enough -- five stars every time! Thanks Amin...your Atlantic Beach customers!

Maggie was our driver for both trips (to and from RDU). She was warm, welcoming and professional on…read moreboth trips. It was like having a family member drive us and so nice to have a friendly face welcome us after our 2 1/2 week trip to Europe! We will definitely use Townie services again.

We use Townie every time we travel to and from RDU. They have always punctual and polite. Highly…read morerecommended.

I've decided to use the car service for all of my travel in 2026…read more I started using Express RDU in 2025 Friends have offered to drive me and pick me up, but here's the thing that could be an inconvenience to people and anything could happen and then I don't make my flight or the flight is horribly delayed! Then I thought about doing Uber and I did the math and this Car service cheaper than Uber But more than that, it's "peace of mind." Gopal, who is the owner-- a lovely and kind man and the last time I used him it was when I went to California in November and when they arrived to pick me up, his wife was with him Such a lovely woman. I know a lot of times when you get picked up after you've just been on a long fight you don't want to talk to anyone, but honestly, it was such a pleasant If you're in need of a Car service that's reputable and professional I highly encourage them! I will be traveling a lot this year-- Its the Year of Lauren Some of my travel I'll be driving but when I have to get on a plane they are now my go to Car service

Express RDU was a pleasure to work with. We had a late arrival into RDU and an early departure out…read moreof RDU and the drivers were both right on time. They provided great service for our family. We will definitely use them when we are in town again. Thank you so much!

My car was being serviced at Chapel Hill Tire Thursday June 18. They sent an Uber to pick me up, a…read moregray electric Mustang, around 5 pm; we went directly from my house to Chapel Hill Tire. I left my keys in the Uber (I know I had them as I locked my house with them). I called Chapel Hill Tire to ask them to contact the driver, which they did on two separate occasions, as well as sent a ticket to Uber. No one has responded 6 days later. Those keys were absolutely in the Uber. So disappointing and costly to me. I won't ever use Uber in future.

Driver drive fast and unsafe. No matter how much you beg and plead for them to slow down so we…read moredon't get killed. They just drive faster and always in the left hand lane. I've slowed down on my Uber usage and take the bus even though it's more inconvenient and takes longer but the Uber drivers don't seem to care if they kill you or not most of them can only read a GPS and their GPS is working about maybe 50% of the time. I would suggest using them for small trips like four blocks away, but not like down a busy interstate or a busy artery through town like Wake Forest Rd. in Raleigh, North Carolina.

We used RDU Airport Shuttle to and from RDU recently. The communication with drivers was spot on…read more Arrival at home and RDU was on time. Vans were clean, and drivers were friendly and professional. No more Ubers for us when going to and from RDU. Maybe a few dollars more... but we'll worth it.

We had a great experience with My RDU Airport Shuttle. I found this company on Yelp as a good…read morealternative to Lyft, Uber, and parking at Raleigh Durham International Airport (RDU). For this particular trip, My RDU Airport Shuttle made more sense than parking at the airport after doing the cost calculations. It cost $72 roundtrip, before tip, for My RDU Airport Shuttle to transport my wife and me from our home in Chapel Hill to RDU and back. It was a $33 *flat* fee plus $3 RDU Airport Authority fee each way. I tipped our drivers. I tipped the first driver with credit card. He had a Square card reader attachment for his phone. I tipped the second driver with cash. In comparison, at the time, rides with Lyft (Standard) and Uber (UberX) would have cost about $26 and $38, respectively, to get from Chapel Hill to RDU (one-way) using the set pickup time option. Note Lyft and Uber prices vary. Those just happened to be the prices I pulled at the time. My RDU Airport Shuttle isn't necessarily cheaper than using a ridesharing service, but ridesharing services aren't strictly in the business of transportation to and from RDU. I think there's some value in that with My RDU Airport Shuttle. For each of my rides with My RDU Airport Shuttle, I received detailed reservation confirmation emails and attached PDFs. They included clear instructions with what to expect both when departing RDU and when arriving at RDU. For our outbound flight, our driver, Ike, showed up to our home about 20 minutes early. He called and texted me to let me know he was outside. He told us to take our time. Ike wore a blazer over a Carolina T-shirt and picked us up in his Lincoln Town Car. It was nicer than your Standard Lyft or UberX. For our inbound flight, I received a text from our driver, Dexter, as soon as I turned on my phone after landing at RDU. He welcomed me to Raleigh/Durham and let me know that he had been tracking our flight. Per the company's instructions, we met Dexter at the designated pickup location: RDU "Prearranged Services" Zone 8 (purple sign). Zone 8 is for all airlines except Southwest. The Southwest pickup location is Zone 1. Dexter proudly wore his Raiders gear and picked us up in his minivan. Ike's car was unmarked. He also works for himself, Ike Transportation. Dexter's van was marked with "My RDU Airport Shuttle," phone number and web address. Both Ike and Dexter were professional, pleasant, and excellent drivers who provided smooth, safe, and comfortable rides. Thank you, Ike and Dexter. I would gladly use My RDU Airport Shuttle again. They have my recommendation.