We started using Right at Home services in Sept 2020. My mother has dementia and was not ready to…read morego into a long term care home. I found RIH online after having been less than satisified with other companies we tried previously. 100% recommend Right at Home. With RIH I have been so impressed over the entire duration! From the initial consultation to the final day. Owner Bobbie was available to us at all times, which I found very comforting. Veronica in the office was super helpful and patient with our high maintenance scheduling (we had very tricky scheduling and last minute changes). She also came out to train in person if we had a new person coming in. We often had Crystal with our Mum, she was AMAZING with her. She not only helped my Mum with showering etc, but with EVERYTHING from changing linens, light housekeeping, cooking healthy meals, companionship and the list goes on. We also really like Mona - the office was great for trying to keep only 1 or 2 workers on the schedule with my Mum because of her dementia. Everyone has been Covid safe, wearing masks, washing hands, sanitizing. My Mum's condition has deteriorated quickly so we are now moving her into a long term care home. We will miss everyone and want to thank them all for being so special, it's really helped make our transition easier. Thank you Right at Home crew xo

Bobbie Thompson SAVED my parents vacation!!! When they checked into their hotel the disability…read moreequipment they expected wasn't there. I called Bobbie late into the evening and she assured me she could provide what they needed. As promised, the next morning she called to say she had found it and would personally deliver it to the resort. If it wasn't for her, my Dad and Mom would have had to return home. Her commitment to excellent service is rare these days. I felt blessed to have found her! My Dad was so impressed, he gave her information to the Hotel GM and recommended they use her!

I came here after a workplace injury and found the staff to be competent, friendly and…read moreprofessional. They definitely helped me in my recovery.

Best people ever. Caring, professional, kind, and totally understanding. Whether work related or…read more'off the books', the physio and hydrotherapy offered is above and beyond. Access to the workout, weight and exercise rooms, the pool, hot tub, vortex and sauna, with hands on physio and expert leadership. I thank the whole team for helping me.

Happiness at Home helped me look after my husband for two and a half years. We had excellent care…read moreand became very close to the caregiver. We felt like she was family. I would highly recommend them to anyone who wants reliable and compassionate homecare. They fulfilled all our care needs. Leona Bochon Surrey, B.C.

From the owner: "Happiness at Home Health Care is the premier non-medical home care agency in Surrey, White Rock…read moreand surrounding areas, providing a wide range of in-home care services. Happiness at Home Health Care is a locally-owned and operated company and is passionate about serving seniors and those in need throughout the Surrey/White Rock area. Our focus is to keep you or your loved ones at home, where their hearts are, and avoid loss of friends and possessions, loss of independence and freedom, and loss of spirit which is drained by the battles of daily living. Our caring service makes it possible for the elderly to maintain as much independence as possible, by providing the appropriate in-home assistance and companionship. We pride ourselves on matching highly qualified, compassionate caregivers to fit the personality, interests, and sense of humor of your loved ones.

My husband is currently in Mission hospital. I like that the nurses/staff take the time to speak…read moreto the patients; with kindness and understanding. The problem is that with all hospitals the push is on to get rid of patients in a timely manner. One has to realized these people are sick and often need special care. On several occasions my husband has been told he is going home. That is impossible because he is wheelchair bound and needs medical attention daily. My home is so small that he would live in the living room with all his medical equipment exposed to everyone and the elements. There is no room for me except for the bedroom. So he would be eating sleeping and pooping in the kitchen because they are all combined. Talk about health, safety and contamination. In addition we have been offered assistance with his health care needs; but the cost is too much and we cannot afford the service. I am not a nurse/caregiver and have no qualifications to do the service that is required and not able physically myself. The health care system is failing Canadians. They all knew the baby-boomers were going to need help and yet nothing is available for us. We need the government to address these issues now.

Rude, no empathy, and no professionalism at all. I have never seen such a terrible hospital. Never…read morecome here. I went for severe stomach pain and i was laying in a bed crying in a different room and the nurse came in and told me to be quiet because people in the other room were actually sick. Who says that to a patient. Avoid at all costs.

I got a scooter last July and since then it has needed service three times. They were always a long…read morewait between the dat of my complaint until when. The repair was done. At first the toggle switch got stuck and they replaced it as I didn't want my scooter to "drive" me into the middle of the road while I was trying to live my life.about a month later, this had to be repaired again and the control box had to be replace. This repair took the better part of a day after a waiting period of a while. The last time I was stranded on the corner of Granville and Drake for over an hour until their technician could help me. He came, fixed it so I could get home but he told me to go straight there. He reported if to Macdonalds who in turn consulted the manufacturer. It turns out that they will replace the scooter. This is wonderful as I am afraid of using the scooter and getting stranded again or "driven" into the middle of an intersection! HOWVER, THIS DID NOT RESOLVE THE PROBLEM, I need daily access to a scooter so I can live my life as my legs are only strong enough to walk about a half block with my 4-wheel walker. I can't even go to the bank right now! I found out today that I have to wait until the end of March for the replacement!! This is unacceptable! I am moving to live with my son on March 5 in Victoria. I I have phoned three times since I was stranded and no one got back to me. They don't care about how this affects me. I have emailed Anne Drewa with my consumer complaint I have no idea how it is going to get resolved.

The Worst Care Of Anything Most People Couldn't Understand It's Now Over 7 Weeks I've Been Waiting…read moreFor That P.O.S. Company To Repair The Wiring In My Less Than 2 Year Old Scooter & They Will Only Rent Me A Scooter So That I Can Do Everything Like Doctors Appointments Grocery Shopping As Well So Many Other Things I Do Every Single Day! So I Ask Myself? What's The 5 Year Warranty For Because I Far As I Can See With All BS I've Been Going Through? That Warranty Covers Nothing At All Period Either That Or I'm Getting Ripped Off? They're Not Even Worth The 1 Star But You Have To Give At Lest One Right?