Care is excellent. Challenging to get an appointment and the backlog if you need a test done asap…read moreis unacceptable. Staff is great but over worked.

I just had a multitude of blood work/urinalysis tests done a few weeks ago ordered by my…read morespecialist. My family doctor then wanted to give me a requisition for my every 3 month standing order blood work. On this family doctor requisition there were 2 tests that my specialist had not ordered, everything else had already been done through him. When I gave the requisition to the lady at the front desk at Life Labs I explained I already had all tests done a few weeks ago and only needed 2 tests that were new. She was not happy about this and said I had to have every single test done again because it was easier for her (she did not want to go over the previous tests and to see that she only needed to do 2 tests). I explained I could not do urinalysis work because I had not drank any water beforehand not expecting this and was not able to give a sample. She did not care and said I would have to book another appointment for that test (again which I already had done by my specialist ), so now this would be 3 times coming for the same test. I also have very small veins and do not appreciate having multiple tubes of blood taken when only one is necessary. She did not care and said to come another time and gave me my requisition back. I was so upset I phoned Life Labs contact number, and the customer service rep was very nice and explained that the techs have to follow exactly what is on the requisition. I could understand what she was saying, but at no time did the lab technician I was talking to say anything of this nature, just that it was easier for her to do everything all at once, I still would not be able to have done the urine test. The difference between the 2 people I spoke to was night and day, the tech just saying it was too much work to check what I had had done a few weeks ago to the customer service rep who explained things carefully (although I have had them do this before in same situation). The lab technician appeared rude to me, didn't care about my concerns with not being able to leave a sample, and would have to come back a third time. So now I will just forgo the missing tests and wait another 3-6 months when my specialist orders more blood work and coordinate it with this. What a waste of my time and energy. Plus the tech really appeared to not care at all about what I was saying. I gave one star because the customer service representative was very kind and understanding and explained their rules carefully.

I saw a Dr. Eppinga not impressed with him we had our differences of opinion. Now when I see any…read morehealthcare anywhere they treat me like I need a straight jacket/ just admitting this to anyone tossed in more suspicion on me. How unfair that he leave a nasty note on my file/ trust me going from a nice lady to nut job you would notice that too/ my only recourse as an artist is to paint him how I see him/ now there is a whole collection of art selling because I make the most of bad press as an artist

I called this office for them to tell me they were accepting walk-ins. I show up to all the signs…read moresaying closed but they took me in because it was their mistake. I was told to come back at 1:45, an hour and thirty minutes after I walked in. So I come back at 1:30 to them telling me that the doctor is now on lunch break and that they've been telling people (not including me) to go to other open clinics. Ridiculous. I ask where the express care clinic is I was told across the mall and old sears. Yet another mistake, the clinic was located at the bottom of promontory. BIG waste of my time. Absolutely ridiculous. 10/10 do not recommend, unless its absolute last resort.

I've only three visits... Their phones don't work for over two weeks it just hangs up on you…read more.. It's August 1, 2023 had to drive there because of this. The very first thing they did was a blood test which they lost and after repeated efforts they wouldn't look for they were just that incompetent. I found myself at the hospital and brought it to them.Doctor Onome Diakparomre is incompetent really lazy anything she says she's going to do forget about it. It's just awful what has become of Canada's medical system. Onome won't listen to her patients and she supposed to be doing some other things and of course nothing happens. You might as well talk to a rock that's how abysmal this place is... Even the receptionists are demeaning and lazy. I'm just so disappointed

My first visit to this clinic. Was impressed when I first walked in as only one other person…read morewaiting. That quickly changed when I met the rudest receptionist. If you don't want that job there are plenty of pleasant, polite people waiting to take your place. Never did get to see a doctor.