They took months to finish our kitchen. Said they would be there the next day after they left and…read morethen waited over a week to come back multiple times. They charged for a "wall barrier" to keep dust from the rest of the house but didn't completely cover the area and left a 2ft gap in the top and our entire 2500 square foot home was covered in black dust from plaster. I had to throw multiple things away, spends weeks cleaning it all up, had to leave the house with our kids and buy air purifiers. We were told they would do our restorations from the beginning after the water damage was repaired and then last minute told us they were to far away to do it, leaving us rushing to find someone to get it done for us after already being months into the process. Would not recommend.

If I were to articulate how awful this company is, this review would be dreadfully long. ServPro…read morewas not at the house the day of the fire to secure busted windows/fire burnt holes as promised, we got to do that after the smoke cleared. Jesse has a great team of workers, but Jesse cannot manage his team and projects. After a major house fire it took Jesse close to 4 months to get all of the contents of the house packed out. He kept saying that the upstairs of the house could be saved and drug the entire process out by two weeks. Once deemed "unsalvageable", it was revealed that the fire damage went far into the structure of the house as he was told it had multiple times. He and his team would show up 1 day a week and work 4 hours to be called off to a "more urgent job". There was always an excuse as to why they could not work. Work was not even started on our house because we had to wait for other jobs to be wrapped, which is fine but we were not afforded that luxury once our job had finally commenced. Between waiting for them to even start (they did not set up any air circulation in the mean time) and them not showing up for more than a few hours a week, it was a very long and drawn out process. During all of this time of waiting, most items and all drywall in the home deeply molded and could not be salvaged. Jesse and his team then had the task of cleaning all items removed from the house. During this time Jesse could not tell us the location of our things nor their condition for weeks at a time IF he decided to answer the phone. Photos were finally provided of the contents removed to us and insurance but they sloppily packed multiple items in boxes and took a photo from the top making it impossible to tell what all was in a box. We and our adjuster had quite a time trying to identify what was what. Once we got back our "cleaned" items they were either ruined from intense "cleaning" OR not cleaned AT ALL. I cannot begin to describe the mental anguish this company has caused for my family. 10/10 DO NOT RECOMMEND. Attached are photos from us wiping "cleaned" items returned from the company and what was behind drywall they wanted to "clean and save". Please stay away from this company as they are only after your money and do not care the slightest bit for you or anything in your home. For well over $50K, I could have done what they did myself.

and a jewelry case full of gold necklaces and a couple of watches and two diamond rings and several…read moreother rings and earrings. I have called Servpro several times. This occurred last week of July or the first three weeks last August. I plan to file a police report as I spoke with them today. Obviously you do not background check employees. Nor Is Servpro a reputable company and should be put out of business. I called Servpro again this morning and again this afternoon and of course couldn't get anyone by phone. $8000 cash and a jewelry case full of jewelry. They also stole my black rod iron fireplace tools and a heavy crystal bowl with a lid on a living room side table and my electric toothbrush. I don't advise anyone to hire Servpro. They hire thieves. Connie Lee

They came out to fix some water damage and put in a new drop ceiling. It's been a year and the…read moreceiling is sagging and tearing up. It's a bummer

I have called them 3 times and they have given me a date to come to our house and have not shown up…read moreevery time. They do not call us to reschedule. We have to reach back out to see why they didn't show up And we never get a clear answer. Just a reschedule date that they don't show up to. We have decided to go with a different company.

From the owner: Owned and operated by David and Angie Wolfe, SERVPRO of Lawrenceville/Mt. Carmel/Olney understands…read morethe anxiety that comes when a water or fire damage event hits your Lawrence County and Wabash County home or business. Our professionally trained staff are IICRC Industry Certified in all restoration processes and accustomed to handling these fire, water and smoke restoration emergencies, and we strive to minimize the disruption for you so you can get back to normal life, soon. Our Commercial Large Loss Division is called upon during natural disasters like a tornado or catastrophic flood. We have a dedicated division and team for these types of natural disasters. Let us take the worry for you, and make it "Like it never even happened."

Look no further. SERVPRO, led by Cory and his team, were thorough, informative, confident and got…read morethe reclamation job done in a matter of a few days. The gear did what we could never have done: dried out our laundry room and adjoining bedroom before any lasting damage could occur. Good as new. Miracle workers!

John and his team went above and beyond with remediating the unexpected water issues under my home…read more They were honest in their evaluation of what it would take to remediate the area properly and their cost was very reasonable. I truly appreciate their responsiveness, thoroughness, and professionalism. If you need remediation services, I highly recommend ServPro of Bloomington.