Will helps us out in a pinch once again!…read more Coming off of a difficult week with one of our kids being in the hospital, we discovered our basement a/c no longer worked. We called Will, and he made time to come out the next evening. He was able to easily diagnose the problem as a blown capacitor and fixed it at a very reasonable price. We were up and running with a working a/c that same night! Will also remembered some of our other ongoing needs, with another aging a/c on our house and issues with our duplex rental. He is so knowledgeable and truthful when he talks to us about options. Having used his services many times, we trust him when he says if something is an easy fix or needing something more expensive. He is the service pro everyone should have saved in their phone. So lucky to have found him!

Will is, without a doubt, the kindest, most honest, and most patient person I've ever done business…read morewith for home repairs. From the very beginning, he took the time to listen, answer my questions thoroughly, and explain things that no other company took the time to explain. Last summer, I was told I needed to replace my HVAC system before this summer because it uses R-22. Naturally, that was stressful and felt like a huge unexpected expense. When Will came out, he carefully inspected the system and then walked me through the facts. He explained that as long as the unit is working properly, there's no need to replace it just because it uses R-22. He also clarified that refrigerant doesn't need to be added unless there's a leak (contrary to what I had previously been told about it needing regular refills). At no point did he try to upsell me or pressure me into replacing something that still works. Instead, he focused on what was actually necessary and in my best interest. That level of integrity is rare and incredibly appreciated. It's clear he genuinely cares about his customers and values doing the right thing over making a quick sale. I truly can't recommend him highly enough and will absolutely continue to use and refer him in the future.

This morning I walked into the kitchen and discovered that water was leaking from under the kitchen…read moresink. Within two hours Commercial Service had a plumber at our house. He discovered two sources of the leaking water, fixed one immediately and restored water supply to the rest of our house. He recommended a new kitchen faucet to replace ours, which was part of the problem, checked local availability and I was able to pick it up on my way home from a medical appointment. Soon after I got home, another Commercial Service plumber arrived, installed the faucet and double checked to make sure that the dishwasher wasn't part of the problem. Before the second plumber arrived, the first plumber had contacted a mitigation company and they sent a rep to evaluate the situation. By the middle of the afternoon they began the work of drying out the areas that had been affected by the leak. The scheduler at Commercial Service was very kind and did all he could to orchestrate this much appreciated help. We are very satisfied and very grateful!

Dillon was professional and thorough. He was friendly and informative. His service was consistent…read morewith the quality of Commercial Service

I'll keep my 5 star review. We decided to get a new air conditioner, got several quotes and Rob…read morewas the only one that diagnosed the entire issue with our air conditioning (needed another return and register in an added on master bedroom) instead of just getting a larger air conditioner that other quotes pushed. Loved the service from start to finish.

Tech was very knowledge nice and friendly. I would definitely hire them again. They came later…read morethan expected but got the ac working again

They were very professional & explained exactly what they found. They repaired & cleaned,…read moreeverything is working great.

My husband and I had the crew from Brian's heating and cooling out to replace out heating and…read morecooling system along with moving the heating unit to a completely different room. I was very pleased not only with their work ethic but also with their willingness to fix issues that were done incorrectly by contractors before them. I am not extremely mechanically inclined but the technician Adam was patient with my questions and went out of his way to explain things to me. Overall this was the best experience we have ever had with any contractor we have had complete work in our home. Sherry and Stephen Titzer

Excellent experience with this company. Good pricing, high value, and quick to respond to an…read moreappointment request. I appreciate that they also have a yearly maintenance program that is also a good price. I hired them for my rental house, once my tenants let me know the AC wasn't cooling, and they got me in pretty quickly. The tech was ver my knowledgeable and respectable. All in all, a good experience.

This company will sell you a yearly maintenance plan, and then when you schedule a yearly…read moremaintenance visit, weeks in advance, they will then ( literally every time) cancel your appointment sometimes just hours before. DO NOT AGREE TO A SERVICE PLAN, THEY WILL TAKE YOUR MONEY and then will attempt to not fulfill their obligation.

We love working with HomeSense Heating and Cooling. I have been a customer of theirs for over a…read moredecade. I always feel that they are giving us honest information and appreciate all of the communication touch points from booking to when the technician is arriving and follow-up after the visit. We've been lucky enough to have Darren for most of our visits and he always puts my mind at ease. We also are signed up for their annual membership, where they come twice a year to tune up our air conditioner and furnace when the seasons change. It's reasonably priced at $99 and helps keep us on schedule and everything operating smoothly. If you're on the hunt for a heating and cooling business, I highly recommend them.

These guys will rip you off. They installed a 2ton unit for my 2100 Sqft house. 2ton is for 1200 or…read moreless. Ive tried to tell them and they told me they would only replace it if I paid them 3000 more dollars after I already paid them 13000. they have since ghosted me because I refused to pay them more money.

Super grateful for the affordable and professional inspection and house vent duct cleanings, we've…read morehad last 2 yrs. The tech identified a gas leak near our furnace. When LG&E tech came by 2nd time, even after repairs, a whole new gas pipe with multiple connectors changed, there was STILL a gas leak. In all ~4 gas leaks identified. YIKES! We hadn't noticed a smell or anything! Very grateful for the safety pickup from a "routine" but very value and safety-added HVAC service w/ duct cleaning. Thank you for keeping my family safer! Appreciative of all your help!

Warranty repair was fixed by Justin in just a couple hours. Nice and cool again…read more Personable and polite.