Amazing customer service, Maggie is just wonderful to do business with and I am hoping it stays…read morecool enough to not ruin my belongings.

Maggie is great! Very nice and helpful. Got my mom set up with a storage unit. Very smooth process.read more

This is an experience I had with ExtraSpace Storage at 9482 FM1518. We've been a tenant on and off…read morefor about a year since it was LockAway and have been satisfied after meeting the site manager; even with the shaky transition. The site manager, Lyle C, were helpful, pleasant and efficient; impressive feet for such a young gentleman. Though I had a few issues with the unit (leaking metal roof, outlet malfunction, inability to open the front gate remotely, and floor defects), Lyle was quick to troubleshoot and got all the issues taken care of in a very timely manner and immediately took care of 3 items; will update on the last item as time progresses. The storage units have withstand the time since LockAway but still relatively sturdy. The new management is showing promise; they have been enforcing policies, disallowing certain suspicious and dangerous activities that the previous tenants have been doing prior to the changeover. They have also installed extra LED night lights, which made the location feel much more secure. Storage is always monitored by cameras; though there were some gate issues previously, it has recently been fixed as well. Because of the convenience of the location, how well-lit and monitored, enhanced by site manager Lyle's great leadership, we will continue stay customers for now. Keep up the good work ExtraSpace FM1518 and Lyle!

From the owner: Extra Space Storage sets the standard for clean, secure, and hassle-free self storage. We offer a…read morelarge selection of unit sizes with a range of convenient storage options to fit your specific needs, and our team of experts is ready to help you find the right unit. Whether you're moving, downsizing, or decluttering, we're here to make finding the right storage unit quick and easy. Reserve online, give us a call, or stop by today.

I am very happy with my experience working with this facility! Chris did an amazing job, and was…read morevery helpful. Excellent communication! Would absolutely do business with him and this location again!

Just received notice in the mail that my unit would increase in price from $214/mo to $253/mo …read more.. which represents an increase over 18%!! We're retired people and have NOTHING going up 18% so this increase is straight out price gouging. And, we have less than 30 days to either decide to suffer the corporate consequence or find something else, which will require an immediate move. The pricing practice and notice constitute unprofessional, unacceptable and inappropriate manners of doing business. ALL RENTERS BEWARE!! These times are difficult enough without the unsuspecting consumer being gored to death in an unconscionable fashion ... our trust has been severely violated!

Sure point at 1103 in Schertz is the cleanest and most secure storage facility I have ever seen…read more Steven was very helpful and friendly. He accommodated my schedule allowing me to move in early on short notice. The facility has easy access on and off IH 35. Thanks!!! Marlene

I've never had a storage unit until recently. So naturally I had a ton of questions! Pauline walked…read moreme through the entire process, she was kind considerate and had great insight into what I needed! The storage facility looked pristine, clean, well maintained, secure, and very well lit! I would highly recommend this storage facility to anyone who needs a unit, you won't find a better site, friendly staff, or secure location!

Reserved a storage space at this facility... Horrible customer service and the facility looks…read morerundown and unsafe! I vacated the same day I was supposed to move in . Do not use them for your storage needs if you value your belongings... or prioritize, customer support, and satisfaction!!

BEWARE!!!! Years ago they were owned by a nice old couple. Now some big company bought it and it's…read moreturned into the worst storage facility I've ever had! To top it off, my camper was STOLEN and I can't get a hold of anyone! (I filed a police report and they aren't getting back to the police either!) Just sends me to voicemail and no one ever calls me back! They're still charging me for a space I no longer need and the price has gone up significantly! Do NOT rent from these crooks! Seems Emily S. Can comment on the good reviews but can't seem to get to me about my stolen camper?!

Thank you so much for having such a wonderful employee in Irene. She has grea customer service and…read morewas extremely helpful. I was having so much trouble with your online service and Irene helped me secure my unit and I was in and out before I knew it.

From the owner: We are the only climate controlled storage on Pat Booker. Come on by or call, and get a tour of our…read morestorage units and see what makes us stand out from the others.