Excellent service!!! I got a 2010 volkswagen jetta and I…read morelove it!. Thanks for all the advices and recommendations. I'm super happy that I could buy my car in this dealership, they gave me a 1 year guarantee and Al was super nice and answered all of my question.

I came in with my Audi Q5 repair. They did an amazing job!!! Very impressed! The staff are friendly…read moreand helpful as well.

I purchased a car from Mark a few weeks ago. He's great to deal with. This dealership is super…read morefussy abut the condition of the cars they sell on their lot. He was very easy to deal with and I felt was very fair. I'd certainly buy again from this dealership as they go above and beyond for their customers. If you see a car online or on their lot, check it out. Their prices are GOOD and you'll get a decent vehicle! Thanks again

I am so happy with the level of service I received from Mark and Fady. They were helpful and…read moreaccommodated my couple of requests, and most of all, I love my new car! Thanks guys!!

I strongly advise others to avoid purchasing a car from Car On…read more I had a very disappointing experience with Car On Auto Sales at 1700 Cyrville Rd, Ottawa. The issues began after the purchase. Customer service has been very poor, especially once the sale was completed. Concerns are often left unresolved for weeks, and it feels like you are constantly waiting without proper follow-up or support. We purchased a warranty, but later found out that basic issues such as heating and cooling are not covered, and even diagnostics are excluded. This was not clearly explained at the time of purchase, which was frustrating. The service centre experience has also been disappointing. Booking basic maintenance such as an oil change has been inefficient and slow, with limited availability and poor scheduling coordination. On top of that, after a service visit, there was damage found on the vehicle, which added to the frustration and lack of confidence in their handling of the car.

** BEWARE OF CAR-ON AUTO SALES **…read more I purchased a used car from them late October 2023 and within my first few days of ownership I discovered the car has issues. A worn clutch throw-out bearing (aka thrust bearing) and a non-functioning rear defroster. Dealer made me wait a week to see service. My purchase included a 30-day money back guarantee if not 100% satisfied, and a 90-day power train warranty. Service checked, but said there was nothing wrong and sent me packing. Both issues persisted so I called again, waited another week for service. Again, I was told nothing was wrong and the squealing sound is normal. The rear defroster felt warm to their 'touch' so they did nothing. It never worked. I cannot drive an unsafe car so opted to return it as I was within my 30-day 100% guarantee window and I was not 100% satisfied. They charge 15% re-stocking fees, safety check fees, detailing fees, de-registration fees and mileage fees which effectively meant they robbed me of over two thousand dollars to returning the car. Read the fine print people! I had bought new winter tires and rims from another garage a week after taking delivery of the car, and these were on the car when it went in to service the 2nd time. I of course returned the summer tires and hubcaps when I had them re-purchase the car. Once returned, it took me a week to have this dealer return my winter tires and rim. Horrible situation! The bottom line is Car-On offers a 90 day warranty but won't honor it. I would avoid this place at all costs. Staff only use first names, they never call back, they refuse to provide an email address or even give proper paperwork to buyers. Customers are given no record of any service under their warranty so cannot prove anything. I am sure they would deny ever having looked at my car. I so very much want to leave zero stars! Treating customers with total disrespect like this is wrong and I reiterate ** BEWARE OF CAR-ON AUTO SALES **.

So Happy with my purchase, they took the time ...no pressure and a more than fair price for the…read moreexchange, And they also sale tire and rim at a deal that I could not refuse! I will return for my next car for sure!!

My service experience was superb because of Service Director Jayce Sheehan. My AC hadn't been…read moreworking on my new Venue, and after a few unsuccessful diagnoses, Jayce took my concerns seriously because of an upcoming trip in very hot weather. He phoned me three days in a row to keep me updated and made sure I knew that even if the part didn't arrive, he would provide an alternative vehicle for my trip. In an era that true customer service is rare, Jayce is a model that will serve as a differentiator for Surgenor Hyundai's service department. Bravo!

Please buy your Hyundai from anywhere else. Brought my car in before I sold it to have the mileage…read morerecorded. This was for the rebate cheque as Hyundai 'misreported' the mpg for the 2011 Elantra year. Surgenor failed to submit the paperwork and claims it never happened, I am now out several hundred dollars from Hyundai Canada. Have attempted to resolve this multiple times with no assistance.

I recently purchased a GTI from Bytek. The colour I wanted was not available, so I ended up having…read moreto order one from the factory and wait almost six months. This was beyond the control of the dealership, in fact, they had tried everything they could to get me a red GTI from another dealership, but were unsuccessful. While the wait was frustrating, my experience with my salesman "Abdalla" and the sales manager "Chris" was all positive. They went above and beyond to try and get me my red GTI. When it arrived in November, it was well worth the wait and I ended up with a "2026" model for the same price, (thanks to a discount from the dealership that covered the price increase) so I was very happy. I love my new car. Thanks Bytek.

Terrible customer service!!!…read more Tim the sales rep. lied and went beyond the agreement. Not reliable. Don't recommend. Tim is a liar and a dishonest person and the sales manager is very aggressive and rude!

Charged admin fee that I was reassured would not be charged. Did not touch up scratches that they…read moreagreed to repair. Carfax report was missing 30K of driving on the odometer. Appeared to sustain damage after purchase and before pick up. Replaced bumper piece with the wrong colour and wouldn't reimburse me when I purchased the correct part myself. Not Happy.

I bought a used vehicle from Wallace a couple years ago. I wanted to drive the car for a few months…read moreto see if it had any issues before leaving a review. I can say I had a really positive experience and enjoyed the vehicle thoroughly. I never had any major mechanical problems like engine or transmission. I owned that vehicle for 3 years before selling it. It was the second car I ever bought, but it was the first good one I had. I found the staff at Wallace to be honest and up-front, which is hard to find from used car sellers. They got the vehicle safety-checked and licensed, and when it was ready, even sent someone to pick me up so I could complete the transaction and take the car home. I had a pleasant experience and have nothing negative to say. Keep up the good work and thanks for the car!