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    Surgery Center of Gilbert

    3.5 (26 reviews)

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    Dirty furniture

    Absolutely no communication or information before we arrived before surgery. We checked in and the lady told me we had to pay almost $1000 or else they'd cancel his surgery. His surgeon's office had this same policy but they informed us at time of scheduling, as well as included it in their info packet as well as called and text. We have an HRA so this wasn't a concern. The surgery center never informed us, and couldn't charge my HRA because they hadn't billed insurance yet. I was directed to a second front desk lady and then the office manager (all of which looked dirty and were in hoodies, not looking medical professional at all) and they couldn't care less what I had to say, they made my sick son wait for hours while they gave me a run around. They even called my HRA, verified my funds, but were told they needed to bill ins first so then they tried telling me to pay out of pocket and apply for a reimbursement. After bringing up ethical laws (I'm in healthcare) and requesting to speak to the director, they finally agreed to let me pay a deposit. I got back in line to pay, a wonderful lady in scrubs, hair not in a mess and came to work looking like she works at a surgery center pulled me to assist. I gave her my card, she processed it and then asked about a payment plan which I explained the HRA situation. She then reversed my transaction and said no problem, pay when we bill insurance! My son went into his surgery 3 hours late because of the stubbornness and stupidity of the office manager who would rather act like a bulldog than provide healthcare professionalism. The place was also filthy with full trash bins, garbage all over, ripped and dirty furniture, never washed doors and door handles. This is not sanitary for a surgery center. We were the second in the door so the filth was not from that same day.

    Waiting room

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    3 months ago

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    4 years ago

    Great place, they really took good care of me when I was there for my sinus surgery. Made it easy and safe. I would go there again.

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    5 years ago

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    11 years ago

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    7 years ago

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    8 years ago

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    7 years ago

    Clean facility & good location. Staff was nice. We came on an incredibly busy day so we had a decent wait but the surgery went well.

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    10 years ago

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    11 years ago

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    Ask the Community - Surgery Center of Gilbert

    Review Highlights - Surgery Center of Gilbert

    Had a procedure done here in February.

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    Banner Gateway Medical Pavillion - Health Care Heroes ‍

    Banner Gateway Medical Pavillion

    2.5(25 reviews)
    1.1 mi

    Had foot surgery at this hospital, I had to pay roughly $5k in advance to hospital before my…read moresurgery. I questioned the amount several times but no one seemed to care. After surgery I called my insurance company & complained. They found that I was overcharged $3.200. I called several times to Banner to get my refund & all I got from them was it's a long process to get your refund. Took 2 1/2 months to get my $$. WHAT A SCAM!!!! OVERCHARGE PATIENTS & HOLD $$ MAKE INTEREST

    I delivered my baby at Banner Gateway and all the nurses were so kind and made my labor and…read moredelivery amazing. My delivery room was giant as well! We had 4 labor and delivery nurses. Allie was my nurse towards the end of my labor and she was the nurse who helped me deliver my baby and all I can say is WOW! I will never forget how awesome she was and how well she took care of me. The postpartum care nurses (we had 6) were not as awesome as Allie but most of them were kind! The only reason I didn't give 5 stars is because the postpartum care is not the best. They tell you to get as much rest as possible and feed baby but then they come into the room every 5-10 minutes. Not sure if that happens everywhere, this is my first baby. We also had issues with the cafeteria not delivering food to my room. Overall, my experience at Banner gateway was great and i definitely recommend delivery your baby here if you are considering it.

    HonorHealth Mountain Vista Medical Center - Pillow

    HonorHealth Mountain Vista Medical Center

    2.2(342 reviews)
    5.4 mi

    Went in March for a hysterectomy. Outpatient doors were closed said to go through the ER. Go to…read morethe ER they make you walk all the way to regular administration who's doors are open with a closer parking lot then the ER. I have a port because I have Multiple Sclerosis and receive my medication monthly by infusion, they refused to use it without an Xray. They also made me pee in a cup to prove I wasn't pregnant...it takes 3 appointments, waiting 30 days and a biopsy that is the most painful thing I've ever experienced in order to get a hysterectomy, who would get pregnant in that small window of time where I took 2 other pregnancy tests AND had an ultrasound. Plus since it was surgery I hadn't drank anything. Super annoying. When I came to the nurse who took care of me was great, very easy going, was prememptive with care like had a heater thing ready for me and water, explained everything, his energy was very good and calming, perfect for what was happening. I chose to stay the night in order to have pain management because left to my own devices I let the pain go too long and it causes problems. My first nurse was Coraline. I had to pee as soon as I got there, I asked her and she asked me to wait 5 minutes. Luckily for me the nurse who does the blood pressure, I think her name was Cheyenne helped me and was super sweet the entire time. Caroline did eventually come back but not in the 5 minutes and didn't remember, she did not seem very experienced. Then later in the evening when she came in I asked to have my water filled and she again said later and that I had gatorade, my mom had gone and bought snacks because Caroline couldn't find a phone for me to order food and she did place the order herself but obviously I'm not going to page the nurse everytime I need something. A very nice man, the one who transported me, saw my mom with the bag found us a phone and apologized that we bought everything he seemed pretty irritated that this wasn't taken care of by the nurse. I didn't get my water refilled until the night shift when the blood pressure guy Chris came in, he was also great. I don't remember my nurses name that night but I really liked her, she was very friendly and competent perfect care after a very long tiring day. Checkout was easy. I just really wish they had used my port because I would've been far more comfortable and that's why it's there. Coraline could also use a little help in making sure patients are comfortable, she's the only one who didn't seem to recognize what was going on.

    I went in, by ambulance, in severe pain, in my right upper quad/abdomen. It was so bad, I couldn't…read morebreathe. I had to wait in the lobby more than two hours. Shortly after being left there, I got a real bad wave of pain, along with getting really hot and sweaty. My partner told one of the ladies at the desk, and she just said we have to wait. Then, they called back a man who didn't appear to be in any pain, and was able to walk normally, without help, while myself and another woman were both miserable with pain. When I finally got called back, they slowly started doing tests, first, checking for issues with my heart. But, going from an experience my girlfriend had December of 2024, we were both thinking it was my gallbladder. Then, they took blood, and gave me fentanyl for the pain. An hour later, it didn't do a thing for it. So, they gave me a different one, which also didn't help. I was finally taken for an ultrasound of my gallbladder, pancreas and liver. The tech had a hard time finding my gallbladder, when I laid on my left side. So, accurate views may not have been possible. I waited nearly four hours for those results. After nearly 7 hours there, a PA comes in and tells me there's sludge in my gallbladder, but it's not necessary to have emergency surgery. But, she wants me to follow up with a surgeon. She told me to follow a low fat diet, which I have been doing for 11 months now, to lose weight. I was discharged after that 7 hours, and the pain persisted until I went to bed, five hours later. Even now, I'm having mild pain, off and on, and I'm also starting to feel it when bending over. I saw the ultrasound report, in which they say it's sludge, but they were unable to see everything, due to bowel gas, obstructing the view. If this was the case, why didn't they do further tests? What if they missed something critical? I do have an appointment with the surgeon, next week. So, we'll see what she says.

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    HonorHealth Mountain Vista Medical Center - How close chairs are

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    HonorHealth Mountain Vista Medical Center - Fell asleep with IV in. No bed provided in ER.

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    Fell asleep with IV in. No bed provided in ER.

    Surgery Center of Gilbert - medcenters - Updated July 2026

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