Bad communication and irresponsible. As property owner, I pay for full management fee, but the management company charge all repairs to me even it's clearly a damage. I have been asking the move in inspection report many times, still did not receive until today. There is also no inspection report provided to me when renew lease. The company definitely need improve! read more

Susan is just an amazing property manager. Susan has been mangaing my home and doing a fantastic job. My reporting is always on time and repair costs have been very limited. Highly reccommend her. read more

It has been 15 days since we turned in our keys and I am still waiting for the remainder of my deposit. I paid a deposit of $4450 and they are claiming that I paid a lesser amount. I have shown proof of having paid $4450 (bank statements and copy of lease agreement) but they are still holding firm to their claim. I have left two messages but have yet to receive a call back. read more

I recently changed the property management company for my property in Tracy as the previous company was always lowballing the rent for my property even though I was with them for several years. Susan is great. She got 35% more than my previous property manager. She is very responsive and helpful. She does a thorough background check of the tenants, and so far, there are no complaints from my neighbors or HOA. If you are looking for a property management company in the Tracy area, look no further. read more

property management services SUCK ! They ignore all service requests and when they do it is all excuses......

Meeting Susan Goulding was the best accident I made in 2013. Serendipity, at its best. My husband & I were house searching but we're both pretty non-committal so securing a real estate agent wasn't something I looked forward to. It was a random Friday- we both took PTO & decided we were going to search for our dream house. It had been months since we last made a conscious effort to look & the prices obviously jumped. Originally we wanted to purchase in Tracy (closer to my family), but in order to stay within our budget, we expanded our search to Manteca. It took just one call & Susan accommodated our needs at such short notice. She was friendly, down to earth, & she didn't try to sway us in any way. I appreciated the fact that Susan had roots in the community & we trusted her to understand our hopes for our family. She took us to 6 houses that day & we fell in love with #3. She was easy to talk to & shared helpful insight. Throughout our day, Susan made us her top priority & refrained from taking any calls. She made us feel like we were her only clients. Before we trekked back to San Jose, we submitted an offer to the seller & with help from her local lender, we were pre-approved on paper & cleared for next steps very quickly. Susan not only took to heart our need to act swiftly but in the coming weeks, she was more than willing to meet us back on the property for service quotes. When it was official, she very sweetly decorated our home with a seasonal pumpkin stake on the front yard & a glowing winter bear on the kitchen counter. She even purchased a small dry-erase board with a thoughtful welcome home message & card. She really made our home purchase incredibly easy & memorable! I have since added Susan to our Christmas Card list -- and she'll also be invited to our housewarming party. ***When you find someone good, you keep them close! read more

Very impressed with Susan Goulding....Top notch Broker/Realtor and was chosen out of four Realtors. Very knowledgeable, patient, excellent customer service, a "simpleton" and doesn't complicate anything, returns phone calls and emails promptly, a great communicator. Knows exactly what needs to be fixed (works within your budget) and can accurately price the property to sell quickly..Within a week, we had a pending sale.....A sincere joy working with her. Highly recommend her services. Don't even think twice....Sign the contract and she will get the job done. I will be referring her a lot of business. Louie Abude (son-in-law of Joe & Norma Garcia) read more

After the previous experience with another agent selling my last home, our expectations were not terribly high or optimistic when looking for a new home here in Tracy, but Susan did an amazing job front to back! From organizing walkthroughs to coordinating inspections and repairs with the seller, I really felt Susan had everything under control. We could rely upon her to go the extra mile, making sure everything was done right, and on time. read more

We made the decision to move from San Jose to Tracy in December 2013. While searching for homes on Redfin we came across Susan Goulding and decided to give her a call since she had great reviews from previous clients. Susan is very friendly, knowledgeable and dependable. She has a warm, bubbly personality but definitely knows how to close a deal. Susan showed us a newly listed home that we just fell in love with and put in an offer that day. With her great advice our bid was accepted!! She kept us updated throughout the entire process and offered her input but never pressured us in any way. She even surprised us with a cute housewarming gift the day we got our keys :) We highly recommend Susan Goulding to anyone looking to buy a home!! read more

We have been touring rental homes in the Tracy area for the last year. We have seen several properties and worked with several different companies. We were so incredibly impressed with Susan's responsiveness! Her professionalism while showing the property was on point. The contact we had with Susan was actually a part of our decision in choosing the property that we did. It was so refreshing to have someone available to answer questions, attentive to the needs of our family, flexible scheduling to show the property, and offer local advice for the area. Thank you Susan! read more

From one agent to another and not much agents give other agents their kudos, I am giving Susan a 5 star raing for being a great agent, property manager and all around awesome professional lady! Keep doing you :) read more

Best property manager I have ever dealt with. Susan is responsive, knowledgeable, and someone you can trust. Thank you for getting me into my home and I recommend her and Crown Key Reality to anyone read more

I have worked with Susan Goulding and Crown Key Realty for many years now. Most recently, she was invaluable in selling our Tracy CA investment property. I highly recommend Susan Goulding and Crown Key Realty. Her knowledge of the Tracy Real Estate Market and the Real Estate Business were priceless attributes. Having her handle this sales transaction was the best decision we could have made. Susan is well organized, courteous, and dependable. She always took care of problems and promptly answered our questions. Her professionalism is well matched with her bubbly personality, making the whole sales process an effortless and smooth transition. Susan helped with getting the place ready, marketing it and kept the paperwork simple and hassle free. Susan Goulding and Crown Key Realty services exceeded our expectations! read more

Susan Goulding was an out standing listing agent, on a short sale we completed. She returned calls and had a great knowledge base of the business for a successful closing. read more

This woman and her company is a complete joke and scam. She illegally ran my credit and rented a property to someone who falsely used my identity. Signatures were forged complete scam. I will be taking action sooon. read more

I recently had the pleasure of working with Susan. She is extremely dedicated to her job & great @ what she does. Her communication skills are excellent, always kept me in the loop of what ever was going on. Her team of expertise cleaned up my house & sold it in under 3 weeks! I'm very impressed by her professionalism. I highly recommend her & her services. She is truly a class act! Thank you Susan, job well done! read more

Susan assisted in the short sale of my house which had two mortgages on it. She got back to me within minutes of a text I sent her. Came by in person the next day. Within a couple of days the home was listed. Within a couple of weeks we had seven prospective buyers come through the house and within a couple of days of that we had a buyer. And then starts the months of waiting due to how bureaucratic the procedures are. During those four to five months Susan acted as the intermediary between me and the buyer, me and the two banks and me and the title company. All I did was feed information to her based on her requests. She replied to any questions I had the same day, often within minutes. She uses an electronic signing system so most documents were reviewed and approved by me and the buyer in minutes via email & DocuSign rather than needing schedules to be coordinated and appointments be made to do it in person. I have absolutely no complaints about the service she provided. She was prompt, thorough and highly professional. I couldn't have asked for anything more. read more

Susan helped us with the short sale of our rental property. As expected, we encounterred issues with either the bank or the buyer several times over the year. We gave up at one point and accepted that foreclosure was inevitable. It was only because of Susan's sheer determination and perseverance that we tried one last time. Susan found the right bank negotiator (3rd) and buyer (4th) for us to close the short sale. I dont believe any other realtor would've stuck with us for the duration of the sale. Susan deserve all 5 Stars in our book! Thanks again Susan (and Denise) ! read more

Susan is an awesome Broker / Realtor. She has helped me through a variety of RE transaction and her advice and suggestions have always been right on the money. She is always available, as her I phone is always at her side. She will even respond to a text message if she is on a call with someone else. If you are in need of a Realtor anywhere around Tracy California she is the clear choice. She also has a great group of Realtor's working for her. Susan rocks! read more

I am a renter and I guess it's more of the process to rent I think that they should make it clear on the credit requirements and not take applications fees without disclosing certain things. It's hard enough to reestablish yourself and I feel a lot of people take advantage of the application process. She was definitely friendly though read more

I've known Susan for many years and enlisted her professional services to list my Grandmother's house in the Bay Area and help her find a new residence here in Tracy. She's always on top of everything in a timely fashion and I would highly recommend her for any and all of your Real Estate Needs! Thanks Again for all your hard work! read more

Susan and her team at Crown Key are top notch in my book! Susan helped us sell our home and buy our dream home. She was knowledgeable and walked us through every step, making a stressful time very manageable. The most important thing to me was that Susan always made herself available to us. She was quick to get back to us regarding any questions or concerns, even Sunday's and well past normal work hours. Even though we hit a snag selling our home, Susan and her team went to bat for us and worked diligently to find other options and ensure the sell progressed and went smoothly. I would recommend Crown Key to my friends and family and would definitely use them again... But thanks the them, we now own our dream home! read more

I found myself unexpectedly needing to search for a new rental. I contacted Susan right away to see if she had anything that fit my needs. She was immediately responsive and made an appointment to show me a rental the very next day. I contacted 15 listings off of various websites inquiring about listings and Susan was one of ONLY THREE who even bothered to reply to me. If i could give her 20 stars I would..... read more

Susan got me in to view a beautiful home before the open house. She made my home buying process a wonderful experience, And I will definitely use her again in the future. read more

I have worked with Susan on many transactions and can attest that she is truly a great Realtor. If you are looking for a Realtor you can trust who will guide you in the right direction at all times, Susan Goulding is it! I consider her a teammate! read more

A big Thank You to Susan Goulding of Crown Key Realty for helping me sell my parent's old house in Belmont. Lots of good memories growing up in that house. Whenever I had a question (of which I had many) she was very patient with me and answered all calls and emails promptly. As things developed she let my know in a very timely manner. If you need a realtor, I highly recommend her. She's the best! read more

Susan helped us purchase an investment property in the Tracy, CA area and I cannot recommend her highly enough. I found Susan while searching for properties on Redfin and I'm so glad I did! Susan is incredibly knowledgable about all things real estate, and from every perspective. She very deftly and warmly educated us on not only the Tracy real estate market, but also the investment real estate space and Tracy community. Susan has deep roots in the community and years of real estate experience which proved invaluable in getting us the education we wanted and quickly. Susan was able to provide a wealth of information on everything from neighborhoods, schools, historical real estate market perspective, what properties would rent for and what could be fixed up easily with her team of professionals. All this, and Susan is simply a joy to be around. She is "no-nonsense" and gets things done promptly, professionally and efficiently, all with a smile and wonderfully positive approach. She provides great insights, but never rushes you to make a decision. I cannot imagine a more courteous, friendly, knowledgeable and effective realtor as Susan, who can handle all of your real estate needs from any perspective. read more

Susan Goulding is a great person to work with. She an excellent realtor. She also does Property Management. As a property manager, she does all the work to make the job easier for the landlord. I highly recommend her for her outstanding service. read more

We first contacted Susan to get some information about selling our first home, we were scared and unsure of what to do and if we were ready. After meeting with Susan we were excited and ready. She went above and beyond to accommodate our schedules and keep us informed every step of the way. A few months later we were ready to buy our home, now we had high expectations because what we went through and the mistakes we made when we bought our first home(we did not use Susan for our first home.) She was amazing and patient, not to mention very very honest. When I thought it was a good idea to look outside of our price range she was very supportive but honest with me. We found the home of our dreams and with Susan's incredible skills they accepted our offer. She stayed on top of everyone to make sure they responded back to us and got things done incredibly fast. We closed and got in our home in about 21 days. This was the most pain free experience and I would recommend Susan to anyone, even someone with questions about buying and selling. Her knowledge is incredible and she's always keeping herself up to date with the changes and new laws. Thank you Susan for everything you have done for us and being patient with my husband=) read more

Our situation was a perfect example of "everything happens for a reason". Susan was introduced to my husband and I by my parents whom Susan helped purchase their home in Manteca. We were in a bit of a bind with our realtor that we had previously been dealing with and called Susan at 11pm the night before offers were due on our house. Not only was Susan willing to bend over backwards for people whom she hadn't met face to face, but because she was so organized, we were able to put an offer in within 20 mins even with her on vacation! She really made the process of buying our first home easy and quick...we were able to close within 20 days. She is patient and made sure that we understood everything and all of our options before moving forward. Susan is extremely knowledgeable and really thinks about the right fit for each person! We would recommend Susan to anyone as we absolutely loved working with her. If we could give her more than 5 stars we would....thank you again for everything! read more