Jo Elan at Susan Rosen and Associates gives an excellent, focused bodywork massage. I am going to try Laura Herrick, LMT, at this organized professional practice group. Highly recommend. read more

The communication between staff and clients is lacking. The person on the phone when I scheduled my first appointment asked what kind of car I drove because you wait in your car and then didn't share that info with the therapist. So I waited longer than needed in the parking lot. The paperwork sets very clear boundaries about expectations on your behavior prior to coming to the office and once you get there, i.e. wash your hands. But no where does it state a $1.50 fee for using your flexible spending account charge card to pay. And neither did the therapist mention to me there is a fee to use a credit card. This type of behavior does not build trust. The therapist was not very attentive and did not check in with me to see how I was doing at all while I was getting my treatment. I saw him twice and decided not to see him again. That whole place gave me a weird not friendly customer service vibe. More like a hurry up and get out of here vibe. read more

5 stars! Susan is a skilled therapist with many years of experience. I am thankful for her tenderness and intuitive way of practicing. She is thoughtful and thorough. The office staff are kind too. I highly recommend Susan Rosen and Associates! read more

I've been seeing Dagma twice for visceral massaging and she is amazing! I've been suffering some digestive issues and every time I go to see her not only do I feel relaxed and cared for but all my symptoms go away! read more

Lisa Miller is amazing!! Doesn't matter who you go to Susan Rosen and associates take great care of their clients. I am so happy that it was recommended I go see them. Insurance co-pays are minimal..I have regence and I only paid $10.08 that's it!!! A 1 hour massage for the cost of a value meal at the fast food joint. The way they set you up is lovely. You are able to completely relax before your sessions and you leave feeling great. They interact with you while on the table and welcome your feedback as they go to ensure you are having a wonderful experience...I can't believe I waited so long.. read more

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I was a new patient to this office. I emailed all the required documents to the front desk 4 weeks before my appointment. 3 days before my appointment the front desk called me asking for my script, which I had already emailed to them. (they told me they didn't receive it) I forwarded the script again the same day they requested it. I show up for my appointment early and had to come back. (my fault) When I showed up, they said nothing about needing a more specific diagnosis on the script. When the therapist greeted me at the door, she asked me if I got a hold of my referring dr. to get an updated script. I told her I already spoke to the front office (she was sitting in front of us) and I told her I'm waiting to hear back. They asked that I call her, and I said no, she's seeing patients, and she will email me an updated script and it won't be an issue. I let them know that she told me she would send a new script if the dx was nonspecific. They requested that I pay for my visit up front or cancel and pay $55 for a late cancel fee. They went on to tell me they needed to submit the claim timely and couldn't wait. (they have 1 year for timely filing) I told them this wasn't my fault, and I couldn't believe they were making me pay for my visit up front and they left me with no solutions other than cancel and pay or pay for the full visit up front. They admitted it was their fault and kept apologizing but demanded that I pay the $55 cancelation fee. During the entire discussion, the therapist didn't care about anything other than taking my $55. It was a disgusting display of disorganization and lack of communication skills. I've been in the medical field for over 30 years and when a dr's office makes a mistake, they eat the visit or try to resolve the issue. There was NO good reason for them to cancel my visit. They would have gotten the new script, and they could have submitted the claim the next day. I got the updated script from my provider, but they chose to be greedy and unprofessional. They offered me massage lotion and asked if I wanted to reschedule once I get the updated script. NO THANK YOU! read more

Have been here before and was happy with the massage I received. Went in today for a noon massage with Christina (Tina). She was at the front desk and told me she didn't see my name anywhere on the books for an appointment. I made this appointment 3 weeks ago and wrote it in my calendar. I usually write the name of the person I talked to, but this time I didn't. Might I suggest to Susan Rosen that whoever makes the appointment makes sure it gets on the books. What really bothered me is that Tina made no effort to make it right, as in offering me another time, or seeing if another therapist was available. She simply said she had another person at noon and it wasn't me. read more

If I need a massage, this is where I call. I usually ask for Susan Rosenn. She provides excellent body advice, as well as treatment.

I was a patient of Susan's for a couple of years when needed. Susan is indeed a healer. She takes an approach to put the healing methods in your hands. I was appreciative that she taught me exercises on how to improve my symptoms when they crept up. That said, I was disappointed in how she managed my time. She was regularly late to the appointments, leaving me waiting for 15 to 30 minutes after our appointment time to actually seeing me. She also Routinely spent a good 15 minutes going over my file (condition) before working in me each week which cut into the time I was paying her for. This sounds admirable, but it was the same discussion each week which was frustrating. My last visit with her resulted in me waiting for more than 30 minutes past our appointment time for her to deal with other issues of the business before tending to me, and then a good 10 minutes of reviewing my condition before actually working on me (which we reviewed each visit for weeks prior).I felt that it was not respectful use of my time. That said, she is highly skilled and a pleasant person to partner with. read more

They discriminate against certain insurers, so do not bother if you have Group Health, will tell you all the slots they allow for us are booked up. Also did not bother to call to let me know this despite fact that I was referred to them weeks ago, very discourteous. And finally, would not recommend another practitioner despite being unwilling to take my business. read more

I see Michaela about every two weeks. I have seen 4 other massage therapists in my life, and Michaela is by far the best!!! She is very caring and knowledgeable. It's a mix between an interactive style massage and a very relaxing one! Which she seems to have perfectly constructed to fit my needs. :) I always feel fantastic when I leave her office. Side note, the office always smells so nice & relaxing!!! read more

I see Carla here and she has the perfect touch. I have been to many many massage therapists and I'll be staying here for a while. It's a very relaxing environment, quiet, and Carla doesn't make you feel rushed. She also puts kinesio tape on my back for free. My copay is $10.08 with Regence insurance. No complaints! read more