I owned 2 timeshares in California. One at Gaslamp Suites in San Diego, VRI & Palm Springs Marquis Villas, Diamond Resorts. I really needed to get rid of them, not only were they a financial burden but a bone of contention in my marriage. In 2018, I was given Mitchell Sussman's name and told he had a Palm Springs office. He now has many other locations. I made an appointment with Jeff Murphy to go over the information on both my timeshare and see what could be done. Jeff was very clear on how the process worked and the timeframe it would take, 'about a year'. I was charged a flat rate for each timeshare which was a lot less than the maintenance fee's for one. I payed the fee, signed some papers to allow him to take it from there. He instructed me to stop paying anything to the timeshare companies and to let him know if I received any calls or mail from them. I did and forward his info to them so he could take care of it. I called to check on things after 4 months and again at 10 months. Jeff was happy to give me an update on where the process was each time. He encouraged me to hold tight we were almost there. It did take a year and two months and it was done, completely finished. I was freed of both timeshares as anticipated and what a relief for me! I got no more calls or notices from either timeshare and a HUGE weight was lifted off my shoulders! I have referred Jeff Murphy at Mitchell Sussman's Palm Springs office many times over the years. All the referrals have come back to me with huge thanks. I can wholeheartedly refer anyone with nagging timeshare fees and the need to exit to call any of Mitchell Sussman's offices. read more

Had an issue with my HOA board and tactics being used. Ms. Sussman got with us, as it was a time sensitive case, and handled it in a timely and firm manner. Her professionalism calmed my nerves and made the experience manageable. I would strongly suggest using her firm. If ever needed again, she will be the one I turn to. read more

We had the pleasure of having Attorney Juliet assist us with several legal matter's! She is very personable from a clients perspective, but also provides aggressive representation. You most definitely want her in your corner! Shes now our go-to- Attorney! In my opinion, one of the deserts BEST Attorneys and local Law Firms ! If I could, I would give a 10 STAR rati read more

We were able to work with Jeff Murphy on a situation with our vacation rental in palm springs. We are so grateful to have met him, not only did he answer all our questions. He went out of his way to investigate all the potential possibilities and called us back with solutions. If you need someone that will go above and beyond Jeff is your guy. Thank you Jeff! read more

A couple of years ago I hired the Law Firm of Mitchell Reed Sussman and Timeshare Exit Company Omni Ellis. They told me they could get me out of my Timeshare contract and be free and clear of it. I paid them $4000 and sat back and let the process to unfold. They told me to stop paying all fees and discontinue communication with the Timeshare Company. The Law Firm sent a letter to my Timeshare informing them that I was no longer the owner of the Timeshare. In addition to this the Law Firm processed a "Deed Back" in which the property Deed was returned to the Timeshare. THAT WAS THE SCAM. The Timeshare company rejected the "Deed Back" as a legal process freeing me from my contract. However, they did take the Deed Back into their possession so technically I No Longer Owned the Property attached to the Deed. Apparently, the process the Law Firm and Omni Ellis used does NOT end ownership as advertised because it's unlawful so the Timeshare company sued the Law Firm and WON. The Judge in the case ruled that the practices of the Law Firm demonstrated a pattern of Fraud and Deception on Unsuspecting Timeshare Owners. What happened to me along with hundreds of other owners was that the Law Firm took our money, made promises that they knew were not going to come true and Timeshare company destroyed my Credit Score by reporting a HUGE OWED UNPAID DEBT. The Law Firm went into stealth mode with my money and my Credit Score was set on fire because the Timeshare company wanted the remaining balance from the Property Deed Contract. Mitchell Reed Sussman was found guilty by a Florida Judge of violating the Florida Deceptive and Unfair Trade Practices Act. Mr. Sussman operated on an unlawful and deceptive business model that told people it would take 12-18 months for the process to be complete when he knew that the services he was promising could not be delivered. The final insult came when he told the me and other owners that they were out of their Timeshare only to find out later that was false. I was left in a worse situation with a damaged credit score facing foreclosure, debt collection and with no refund from the Law Firm for the situation he put me in. See the weblinks below from articles outlining how the Law firm was sued by the Timeshare Company for Fraud. https://www.timesharesonly.com/blog/westgate-mitchell-reed-sussman/ https://www.gmlaw.com/news/greenspoon-marder-secures-victory-against-timeshare-exit-lawyer-on-behalf-of-client-westgate-resorts/ https://casetext.com/case/westgate-resorts-ltd-v-sussman-1 https://timesharesolutionsmx.wordpress.com/mitchell-reed-sussman-associates/ Court Case Numbers: vs. Mitchell Reed Sussman Florida Deceptive and Unfair Trade Practices Act. * Case No. 6:18-cv-1088-Orl-31DCI     Westgate Resorts, LTD vs Reed Hein & Associates * Case No. 6:17-cv1487-Orl-37DCI      Westgate Resorts, LTD vs Mitchell Reed Sussman & Associates Filed on 6-2019 & 4-2020 - U.S. District Court Middle District of Florida, Orlando Division After the Timeshare company sued the Attorney Mr. Sussman, Omni Ellis closed up shop and vanished. To Make matters worse Mr. Sussman said that he hadn't worked with Omni Ellis in years and that they were just using his name for contacting the Timeshare company. If that were true the lawsuit would have gone after Omni Ellis instead of Mr. Sussman. It's also very odd since I have a letter from Mr. Sussman's office telling me I was free and clear of my Timeshare. His letterhead from his office included Omni Ellis below his name. I also have e-mails from both Mr. Sussman and Omni Ellis at the same time for my case of getting out of my Timeshare. Mr. Sussman and Omni Ellis were working together on my case but he denied the whole thing and claimed that he wasn't sued. Summary: Mitchell Reed Sussman and Omni Ellis took my money and promised me an exit from my Timeshare but it was ALL A SCAM. A Florida Judge said he knew that his actions would leave Timeshare owners in a worse situation with a damaged credit score that they would not see until many months later and they could not get a refund for the money they paid him. I am the victim of a professionally engineered Fraudulent and Deceptive Timeshare Exit Business Model orchestrated by a Real Estate Attorney. read more

You know the old adage about lawyers at the bottom of the ocean aka a good start. Well this lawyer won't be needing oxygen they are fantastic. Julliet efforts were beyond my expectations . I needed a cease and desist letter the costs were reasonable . Juliette clearly is really savvy and intelligent was able draw up an amazing draft in under 24+ hours . her communication skills and knowledge of the law really made me happy I chose this office for my legal requirements . I would highly recommend . read more

For my very first time hiring an attorney, I was anxious about many things. However, Attorney Mitchell Sussman and Jeff Murphy alleviated all my concerns with their professionalism, knowledge, legal experience, confidence, client care and above all, Results. I'm extremely satisfied and grateful. read more

When you told me I'm out of my timeshare contract it was like music to my ears. We've been waiting for this relief for a long time, and listing it online to no avail. Now it's official, I'm out. For a group of lawyers, the law offices of Mitchell Reed Sussman and Associates, they were amazingly proficient. I appreciate what they accomplished and feel relieved emotionally and especially financially. I will gladly recommend you to people I know if they happen to need help with the exact same issue - getting out of an awful timeshare. read more

After reading lots of reviews, Mitchell Reed Sussman & Associates seemed to be the most legit and trustworthy to help get my mom out of her timeshare. I started the process in July 2021 and today, April 5, 2022, she has been released from her contract! The Sussman offices made the process really easy and affordable. They explained the process and the risks carefully. If you do exactly as they say, including following-up with them every few months, then I trust you will have success getting out of your contract as well. read more

My wife wish to thank you for providing the consumer advocates services to timeshare owners where, with your legal services, you were successful getting us released from our Mexican timeshare agreement. We are extremely satisfied with the services rendered by you and your firm during this legal process and will recommend your firm to fellow timeshare owners who wish not be beholden to escalating timeshare maintenance fees. Additionally, we wish to compliment Jeff Murphy who has been a pleasure to work with. Jeff is the utmost professional who has/is providing superior customer service walking us through how to manage dealing with an unprofessional collection agency. He like a counselor reassuring us through this process that he and your firm know how to manage them. Jeff is great representative of the Law Offices of Mitchell Reed Sussman where he is a true professional and asset to your office read more

I hired Mitchell Reed Sussman's office to help me get out of my two timeshares. I explained I have numerous medical conditions from 9/11 that have prevented me from using my timeshares, one timeshare of which I had for 15 years. I provided all the medical records confirming my conditions. I also explained I do not want to, nor should I have to, ruin my credit in order to get the timeshare company to allow me to exit, based on the medical documentation. They understood and agreed. I signed a retainer only to learn him and his colleagues wanted me to stop paying the timeshare and maintenance fees, which would have tarnished my credit. When I emailed them questions to make sure we were on the same page, no one wanted to answer them. I was basically put on a conveyer belt and simply just another number. He then said he would stop work on my timeshare and either refund me the $500 I paid up front or have me sign a new retainer, in which he raised the fee by about 2k, that I would have to pay him. After asking for clarification on the grounds he will be getting the exit of my timeshares completed, he once again responded rudely via email, attempted to berate me by lecturing me on how much experience he has and told me I was making libelous statements due to my being wary of those who say they can help get me out of my timeshares, who end up being a scam. Long story short; I got my refund, dealt with my timeshare myself, provided medical records and they allowed me to exit the two timeshares without ruining my credit, without paying any additional money and most importantly, without an attorney... especially one who is unprofessional. Mr. Sussman, you have some audacity to imply I made libelous claims against you. What I said was I am sure you understand my asking numerous questions due to all the scams out there regarding those who say they'll get you out of your timeshare, only to walk with your money. That is not a libelous statement towards you. I saved our email correspondence containing your unprofessionalism, rudeness and abruptness with me, a then, client of yours. Be careful who you threaten to sue, whether directly or indirectly. Folks, if you have illnesses that have prevented you from utilizing your timeshare/s, you can get out of it without paying an attorney. Knowledge and determination can help you achieve that. You don't always have to rely on an attorney to do things you can do yourself. read more

Stay away from this guy. Promises broken. He even posted my financial situation for all to see on social media after I criticized him. Pretty sure that violates confidentiality laws. Screw this guy read more

Mitch did an awesome job! Our family wasn't able to give Mr. Sussman many options when adjudicating this case, but he was still able to release our family of all liability from the timeshares and we even got some money back. Thank you Mitch for all of your help! Myself, my family and my Grandparents got back some of our sanity! read more