STAY AWAY!!! Manager (dealer principal will lie straight to your face and the Service manager is deceitful as they come. They will find any reason not to warrant your car. Ended up taking them to the tribunal and only then did they fix my car for me. It took 12months to get them to finally do what they should have done in the first place. Its disgusting that a supposably repeatable company in the Sutherland Shire can treat its customers so poorly. I will never own a Mazda Again and advise ANYONE who is considering buying a car from Sutherland Mazda to look elsewhere. read more

ZOOM ZOOM ZOOM AS FAR AS YOU CAN FROM SUTHERLAND MAZDA - BUYER BEWARE I purchased a Mazda 3 Touring Sedan in June 2019 sold as a near new demo with low kms and factory quality. Fast track to Jan 2025 and the paint has completely failed on the bonnet. As a result I have discovered that 5 panels of my car have been resprayed and the clear coat has failed due to a substandard respray. There was also panel repairs to the bonnet. Though I paid for full paint protection, I have learnt this can't protect against clear coat failure due to a dodgy paint job. I have never undertaken any panel repairs or resprays. Following a paint inspection with Sutherland Mazda to determine when this occurred they conveniently have NO RECORD of any repairs or resprays ... All I know this was done prior to my purchase as not done during my ownership which leads me to the conclude that either Sutherland Mazda are atrocious at recording keeping or intentionally omitting. You be the judge. Either way the consumer suffers and it becomes a David and Goliath battle of your word against theirs. Sad thing is they make it hard and most of us little consumers end up paying the price for deceptive practices allowing this to continue. I'm just seeking and hoping for a fair and honest resolution. Let's hope Sutherland Mazda can come to the party. My advice GET A FULL PRESALE CAR INSPECTION IF BUYING FROM SUTHERLAND MAZDA on any DEMO or USED CAR vehicles. Possibly even the NEW ones. From this experience I have learnt you cannot trust you are buying from a reputable dealership. Lesson learnt. Any one had any similar experiences? Would also love any advice one can offer to prove ones innocence. read more

See all

ZOOM ZOOM ZOOM AS FAR AS YOU CAN FROM SUTHERLAND MAZDA - BUYER BEWARE I purchased a Mazda 3 Touring Sedan in June 2019 sold as a near new demo with low kms and factory quality. Fast track to Jan 2025 and the paint has completely failed on the bonnet. As a result I have discovered that 5 panels of my car have been resprayed and the clear coat has failed due to a substandard respray. There was also panel repairs to the bonnet. Though I paid for full paint protection, I have learnt this can't protect against clear coat failure due to a dodgy paint job. I have never undertaken any panel repairs or resprays. Following a paint inspection with Sutherland Mazda to determine when this occurred they conveniently have NO RECORD of any repairs or resprays ... All I know this was done prior to my purchase as not done during my ownership which leads me to the conclude that either Sutherland Mazda are atrocious at recording keeping or intentionally omitting. You be the judge. Either way the consumer suffers and it becomes a David and Goliath battle of your word against theirs. Sad thing is they make it hard and most of us little consumers end up paying the price for deceptive practices allowing this to continue. I'm just seeking and hoping for a fair and honest resolution. Let's hope Sutherland Mazda can come to the party. My advice GET A FULL PRESALE CAR INSPECTION IF BUYING FROM SUTHERLAND MAZDA on any DEMO or USED CAR vehicles. Possibly even the NEW ones. From this experience I have learnt you cannot trust you are buying from a reputable dealership. Lesson learnt. Any one had any similar experiences? Would also love any advice one can offer to prove ones innocence. read more

See all