There seems to be a lack of logistical and organizational support for their operation. Scheduled…read moreappointment, got a delivery timeframe, which they confirmed via text message -- all good so far. Installer calls, leaves a voicemail and says he'll be there in 20, 25 minutes, "I'll see you when I get there" he says. Never arrived. Text him an hour later, no response. Call the office: "You never confirmed." ??? "We'll have to reschedule, but system is down, scheduler will call you tomorrow." Poor communication, disrespectful of time. It's whatever, idk. Don't want to have to be on them, just arrive when you say you will.

Great customer service! Adrian answered all of my questions about the new shower door. The…read moreinstallers were very professional. We had a small issue and reached out to Adrian. He got back to me within the hour and had the issue taken care of the very next day.

Excellent response and customer service. Prompt, efficient, communicates well, and competitively…read morepriced. Thanks Rocky !

Great service and a quality product, their knowledge of the products they carry is very helpfulread more

Great service. Very fair pricing. They took 30 minutes after completing the job to clean up…read morethoroughly. It was obvious they new what they were doing. A very heavy By-pass shower door was installed without any problems. I won't hesitate to use Glen and his crew in the future. Thank you for a job well done!! Randy E.

I called these guys on a Friday and gave them all the info needed then they said they would call me…read moreback with a quote, well they didn't get back to me so I called them again on Monday and I was given a quote later on BUT it was the wrong quote, they did not communicate with each other all the info I gave them , anyways finally one of the guys said he would be out to take measurements and he never showed or called then when I called him the next day and asked him about it he said he called and left a voice mail but I have a cell phone and didn't get any missed calls or a voice mail. Then he told me again that he would be out today to take the measurements , well business hours are over and I still have not heard from anyone. That's bad customer service if you ask me. I will take my business to the Glass Guru.

Installation was quick, had Billy & Ricardo come out. Really appreciated them cleaning up. So glad…read moreI have my mirror back to what it was after ours fell and broke. Price was as expected and reasonable. If we ever need more glass service we will definitely be back! Thank you Glass Guru.

Lovely company! Easy to schedule, great communication, came out early after getting our okay, and…read morerehung our sunshade window screen without charging anything, proving that client building and customer service are alive and well at this company! Will definitely use again!

Wow, I needed a new piece of glass for a framed picture and the owner Chuck took care of me as soon…read moreas I entered his Business. Professional, kind at a very fair price. Thank you, Chuck!

We had a custom door replaced at our former home in Vacaville. The crew and service we received…read morewere top-notch. Since then, we moved to Yountville and needed a front door, slider door, and 2 windows replaced. The quality and workmanship was once again top-notch. The crew was respectful and meticulous. We are totally happy with the quality and value from Glass Guru. I highly recommend!

Didn't go with MJ for my shower glass enclosure, but I do want to say a very positive word about…read morethe experience I had with them. I was trying to decide between a frameless and semi-frameless shower enclosure, and MJ was very kind and very responsive to discuss with me through many messages my options and costs. He looked closely at the pictures I sent and made constructive comments about what the shower enclosure would look like and answered all my questions in a polite and friendly manner, never ignoring me or failing to respond. Ultimately, I chose to go with a semi-frameless enclosure, which MJ does not offer (their specialty is frameless). Had I wanted to go the frameless route, I would have gone with MJ.

I bought a couple torn screens to be redone at this location. The customer service here is pretty…read moregreat and the work is done efficiently. I brought in my screens and waited around to have them re-screened. I think the price is here are reasonable and I was more than glad to pay the asking price. I would definitely use his business again. I have some windows any more repair and can't wait.

I have used them 3 times now. Everytime job done perfectly and fast…read more Employees are friendly and helpful.

My husband and I needed a few windows replaced. Vito and Eli of Glass Guru were GREAT!! Each of…read morethem showed up exactly when they said they would. Each of them did an incredible job and were absolutely courteous and nice. We would definitely call Glass Guru again whenever we need a window or screen replaced.