I used Mike to replace 2 catalytic converters on my car. He did the 1st repair in a timely manner…read moreand gave me a warranty sheet to send into the company, Cateran and the warranty was supposed to replace the part if it went out before 5 years. The part actually went out before 12 months, and then he alluded that the warranty wasn't worth the paper it was printed on. If I wanted the part company, Cateran, to honor their warranty I would have to leave my car with him for at least 10+ days so that Cateran could get a warranty rep to come out. Needless to say there was no way I could leave my car for 10 days, so I had him replace the catalytic converter again and pay again. In the interim before the 1st repair went bad, I had him replace the 2nd catalytic converter. He used the same parts company, Cateran, and gave me a copy of the warranty to send into Cateran, which I did again. Now that the 2nd CC has gone out before 12months, Mike will not take my calls. Additionally, I have reached out to Cateran regarding their warranty (email response only, no phone#) they have not responded as well. Buyer Beware!!

I had an aftermarket exhaust that another shop installed for me that caused drivability issues…read moreabout 3 years. The issues started showing up after I had the exhaust installed but I wasn't sure if it was actually caused by the exhaust. The issue was the exhaust vibrating during wet rainy days when cruising on the highway severely where it bashes against the chassis causing the car rear end to fishtail where I have to slow down and focus to keep it in the lane on the highway. My personal mechanic helped me confirm what the issue was and showed me on a lift that my exhaust was merely millimeters away from my drive shaft. She showed me the exhaust was mounted kind of crooked and an exhaust specialist can help me correct the fitment. I was disappointed with the previous exhaust shop I had the exhaust installed at so decided to try a different establishment and found my way to Haddad Discount Muffler which wasn't far from the previous exhaust shop I initially got my exhaust installed at. My biggest problem with the other exhaust shop is that the owner just lets his junior do everything practically unsupervised which lead me to the situation I was trying to resolve. The owner of Haddad Discount Muffler took more of an active role. After I described what was happening with my exhaust and showed him where the exhaust was rubbing, he told me what he can do to resolve it. I ask him about the price quote because he doesn't except credit so I will have to used debit, I had to make sure the job was within my means to pay. He quoted me between $100 and $200 which was a safe range for me. I then told him the exhaust tips was crooked, and I can never get them to be symmetrical. He said he can adjust them and spot weld them, so they stay in place. I then finally told him I got new tips in the back of the car and that is when he said, this may affect the price as he has to see how well they fit. Now he got his junior over to work on my exhaust. I was worried as I can never seem to get the people with the most experience to do the work, but the owner took an active role. He told his junior where to cut, where to weld, he shifted everything into place and lined up and measured everything meticulously and kept asking me if I'm happy with where everything was sitting. I was happy to see him measure the distance the exhaust tips sit from each other and how far the sit from the side and top of the bumper. The replacement exhaust tips I have given him to install were much shorter than old cheap tips they replaced. Mike was skeptical that they would fit but I told him they don't need to protrude if they hug the bumper neatly, I would be happy with it. When he was done, the quad exhaust tips were sitting tight and symmetrical within the bumper, vastly improved over the way the previous tips fit. He had his junior spot weld them in place, so they don't shift but allows for easy removal if taken to exhaust specialists. The price ended up being well under $200 and I was very happy with the job.

They are thieves. They required us to pay upfront for repairing 3 shafts. We made payment in June…read moreand as of September we have not received our parts back. We have reached out by phone and email and have not received a satisfactory response. I do not believe they will ever complete the repair or refund our money. The way they operate is straight up theft. Do not do business with them unless you are prepared to give away your cash and parts. They also operate under the name Southwest Machine. Jack is a liar and thief. Beware warn everyone to avoid doing business with either of these companies.

if I could do -9* I would. We paid over $900 for a repair that was never completed. I've called…read morenumerous times for 5 months for the repair to be completed. one excuse after another and the repair is still not correct. The owners, James and Wally, hav both assured me numerous times they would send someone out to correct the problem. They NEVER have showed. Their 36 month warranty is good for the day the do the job, after that you will never see them again. We will never use this company in the future. I highly recommend you proceed with caution.