This clinic has been the worst experience I've ever had with a healthcare provider. I saw RN over…read morefive weeks ago, and was assured that referrals would be sent out promptly. Since then, I've called multiple times, only to find that nothing has been done. Despite their promises, no referrals have been processed, and when I reached out to the front desk, the staff member laughed at my concerns and abruptly hung up. During my appointment, Ana Rosario spent time criticizing insurance companies for not doing their part, yet she has failed to submit the referrals I need, even though I have paid the copay to be seen and treated. I called again yesterday and was told by the front desk that everything would be resolved by the end of the day. Yet, here I am the following day with no updates, no call back from RN, and no progress on my referrals. After reading the many negative reviews I should have seen earlier, it's clear this clinic is neglecting its patients. They continue to collect insurance payments without providing the necessary care. This has been an incredibly frustrating experience, and I strongly advise against trusting this office for primary care.

try to get into their portal.... wasn't able. called &…read morewaited for an hour to see why i couldn't get into the portal.... the phone never got pickit up...

All they care about is money sad to say. I was diagnosed at the ER and they still wouldn't give me…read morethe medication without being seen.

Negative experience!! Don't recommend. I've been with them for 3 or 4 years after my Primary Care…read moredoctor of 36 years passed away. I've never seen a doctor, just the APN. I've been made to feel like a criminal for refilling the same meds I've been on for over 30 years. I have to pay for drug screening as it is not covered by insurance. Gee, its always negative. Imagine that. They switched the lab they use, and the wrong screening test was run. I had to take time off from work, and drive back to the office for another urine sample and pay for another screening - also negative. I needed a vacation fill for an overseas trip, and they put me through the wringer, then refused to call it in until the day before I flew out. And, the pharmacy has been out of stock in the past. I had to change my plans just to fit in getting the Rx pre-flight, assuming it was in stock. I asked "what if it is not in stock?" They told me "you will need to call around to other pharmacies and let us know who has it." Right before my flight. Nice. I have never had a single issue in all my years elsewhere and was able to receive my meds via the mail order pharmacy that provides my coverage. Not here. They won't allow mail order, and will only fill 28 days at a time. The insurance wants me to do my usual 90 day fill via mail order like before. They are watching my blood sugar, so ordered an A1C off-cycle. When I came in for my physical, they ordered bloodwork. When I got home, I noticed there was no A1C ordered, so I called them. They said they forgot it and I had to take more time off from work, drive back and pick it up as they don't work electronically with Quest Labs - a national lab. Enough already. I will look elsewhere.

I had my first appointment that I've waited for over a year at Baystate primary care. I saw Nicole…read moreClemente who is a PA. She was phenomenal. It was worth a year's wait to get the exceptional care I received today by Nicole. She was very thorough, and answered any questions I had. This was the first time in about 13 years that I actually felt like I was cared for properly by a medical professional! Keep up the amazing work, Nicole! If you are looking for a new medical professional, I highly recommend Nicole Clemente!!!

Bashiruddin has a great AME team. He is very laid back and if you are in good shape you get right…read moreout of there.