Friendly service and quick turnaround on the dry cleaning. Quality finishing of all our garments!read more

I have lived in this part of Richmond for nearly three years. During that time I have gone to 3 dry…read morecleaners, before having the good fortune of finding Swan. There are 3 elements to any service related industry - quality, cost effectiveness and of course service. In comparison to the competitors in the area, Swan wins the battle hands down. On my first trip there, I took a number of shirts, a suit and pants. Several of the shirts were suffering from a bad case of ring around the collar, something created by me, but left by the other cleaners. They looked at each piece and tagged what might need extra service. I also had them repair a belt loop that came off at the immediate predecessor to Swan. In looking at the items upon their return, Swan excelled! No ring and no bad loop, just clean starched shirts, along with a repaired suit and cleaned pants. A. The cost for the service and cleaning was excellent in relation to the quality and the number of items. A. And finally, the store was small but warm, with a small fish pond right up front. The woman who has been there both times was equally pleasant. A. Not sure I'd go off the deep end and say they were the best cleaners I've ever used, but without question, they are the best I have encountered during my time in Chesterfield.

These people charged me $50 to hem two dresses and didn't put the original hems back on. Then, when…read moreI arrived on the due date @3pm, was told to come back at 5pm just to receive a cut-up dress; they only good for army uniforms. Don't do it

This is the worst cleaners I have ever been to. I brought in a pair of white jeans that I wore one…read moretime for cleaning and starch and when I got them back they were badly stained allover so they took them back to try and get the stains out and couldn't get them out so then they said that the stains was there when I brought them in and they didn't do it and refused to compensate me for them and the owner hung up on me. I will never use them again and will be reporting them to the better business bureau. Do not use this cleaners they're crooks.

i brought a BRAND NEW suit to Mary cleaners to just have it pressed, as it had a few wrinkles from…read moreshipping. when i got it back, it had several stains on the front. when i brought it back they told me the stains were not their fault and they could "try" to get it fixed but I would have to pay and wait a week. again, THEY put the stains on my BRAND NEW suit jacket and refused to take responsibility. Lack of communications skills made it even more difficult. avoid at all costs.

I got my pants hemmed here and she did a wonderful job. The staff are very friendly and the prices…read moreare reasonable. LOCATION NOTE: The location is a little hard to find as it's listed incorrectly on Google and Yelp. I would use the location 11061 Hull Street. The location is actually on the same side as Gabe's. There's small strip mall to the right of Gabe's (if you are coming from Hull street). Mary cleaners is on the back side facing Genito Road. If you were to go into the back of Beauty Zone, you would find Mary's.

If you're a welder, farmer, rancher, or you dress country and want your jeans starched do not go…read morehere. Biggest disappointment. Asked for extra heavy starch, even specified that I wanted as much starch as they could possibly put on there. I'm told they'll be ready for pick up the next day. It took them three days to starch my jeans and I got them back and they weren't even creased nor could I tell they were even starched.‍ I'm moving back to Wyoming where the dry cleaners starch your jeans to the point where the crease will slice you open and they're stiffer than cardboard. Didn't even have to ask for it they assume that's what you want and do it automatically for you

I promised myself that if I had a great experience here at Puritan Cleaners that I would leave a…read moregreat review! And after my horrible experience with Hancock Cleaners in Hancock village who wouldn't even take our items, due to a questionable smell in one of them, possibly by a cat, she shockingly and RUDLEY refused us service to the point where it actually felt personal, especially how she just turned around to the next person as if we didn't even exist anymore, and were just left standing there. And so my child (my witness) and I packed up all of our items till I could figure out where else to take them. Puritan Cleaners were the first one suggested to us by a friend who told us how this business is very involved in the community! (Wow-what a major plus!) Puritan Cleaners were not only able to to accept our items without question, but they were able to have them ready by the next day! Our items came out beautifully and that one questionable smell in one of our items was completely gone! So, bummer for the mean lady at Hancock Cleaners for missing out on an opportunity to make a nice profit on the amount of items we needed cleaned, along with gaining a potentially valuable long term customer. I guess a business like Hancock has the right to treat their potential customers any way they want, and even turn them away, (even though I was expressing extra kindness to her, maybe even to a fault, to try and make her feel bad for how enraged I was feeling on the inside-I know I know-sigh, it didn't work anyway). Sadly, it's bad (and very sad) customer service like that that can hit someone so deeply that one might take their anger out on someone else who may not deserve it. My point here is that in regards to Puritan Cleaners is that they were there to turn my "bad" experience around-and pretty much immediately! BONUS note: is that the young folks working there (that we spoke with and who helped us) were SO KIND and VERY helpful and seemed really happy to be of service. I told them my story briefly (without any kind of rant)-and they listened. Blessings to them! And yes I've worked in customer service for MANY years, and I know how challenging people can be at times to the point we sometimes just want to cry. And this is why I get very passionate about GOOD service, while calling out the occasional "bad" service. 5-STARS here! I HIGHLY recommend Puritan Cleaners!

I drive 20 miles away from Richmond to go to this cleaners. The owner is really nice every time I…read morego in I look forward to having a conversation with him. That alone is worth the visit, but the service is good. When I asked for heavy starch they give me heavy starch. I love my shirts to be crisp you can only get that with heavy starch. I believe other places are trying to conserve their starch, or maybe they don't understand what a crisp shirt looks like. The other cleaners can come here and ask how a crisp shirt looks. The prices are fair and I only stumbled across them because my fraternity brother told me how great the service was. I tried them for myself and now I don't go anywhere else.

The service at Poe's can't compare to anyone else. I took my son's suit to another cleaner in town…read morefirst. When I went to pick it up it still had spots and they hadn't even touched the pants. They still wanted to charge me for it. I went to Poe's and he did it while I waited. It was for my mother's funeral and he wouldn't even let me pay him. I live in Chester but will be driving to him for all my dry cleaning from now on. He was such a blessing and the suit looks amazing. He still does it the old fashioned way which is so much better for your clothes.

I needed my ASU dry cleaned and was not happy with Fort Lee's dry cleaner's prices or time frame…read more Furthermore, the cost of tailoring at Strips had me so upset!! I googled some local options and Kim's came up and had excellent reviews, so I thought I'd give it a try. To say the least, I am happy I came here. She is so friendly and nice. It only cost $14 to dry clean the entire ASU; pants, shirt, and jacket. I dropped it off on a Thursday and she first said it would be ready by Tuesday. When I told her that I needed it sooner, she had it ready on Saturday. Just a great little shop! If I would have found this place sooner; I would have had her do my tailoring. So, if you need uniforms tailored and dry cleaned; come here first!! She is such a nice and professional person; and felt like a true community business. The only downfall, which is not her fault, but the parking lot NEEDS to be repaved... so be careful, some of the biggest potholes I've seen.

Price is reasonable for dry cleaning and provides services much faster than the competitors off…read morefort Lee. I've been to two other dry cleaners and alterations and paid double. I'm glad I've found this tiny gem.

This local business has apparently been in the same family for decades. I always enjoy supporting…read morelocal businesses and it is also nice to find a dry cleaner where you can easily communicate with the individuals running it As far as I am concerned, this is the place to get your stuff cleaned in the Tri-Cities area. The service is fast and friendly, the shirts come out clean, the turn around is quick, and the prices are reasonable. I also like that everyone speaks

This place is actually called Pro Cleaner. The owner was friendly. Very helpful. However, I found…read morethe prices to be too expensive so I decided to go elsewhere for my dry cleaning needs. My king comforter with two pillow cases would have been $40 dollars total. With so many dry cleaning options this place will not be able to do good business with their price point. Save your coins and go elsewhere.

So This is a wonderful place to get your clothes clean they are reliable not once have they got my…read moreorder wrong what I mean is no one clothes got mixed up with Mine let me add this to it I've been going there roughly 3 years The guy who works there Is very pleasant I really don't have any bad reviews for this place seems to stay busy so that's a good sign some people might find this a issue and I will explain you drop your clothes off let's say on a Monday you won't get them back till Friday I don't really have an issue with that I have enough clothes to be OK with that some people might not be as fortunate that's all I was saying so I'm going to end this review I hope it helps so they get a A+ keep up the good work