I walked in to get my dress hemmed for the Marine Corps Ball, but the lady at the front had this…read moresour look on her face like, "Oh god, don't tell me it's another military alteration." I let her know what I needed and she immediately said she couldn't help me and to find someone else. I did notice she looked exhausted so maybe she was swamped with other alterations? Either way, she came off rude in how she turned me away. I ended up at PJs Alterations, they were way more nice and accommodating!

My go to place for cleaning and alterations. They do a great job. I've never had a problem with…read morethem. The people there are the best. Wanted to alter a pair of pants. They said it would not come out right and recommended that I not do it.

Friendly service and quick turnaround on the dry cleaning. Quality finishing of all our garments!read more

I have lived in this part of Richmond for nearly three years. During that time I have gone to 3 dry…read morecleaners, before having the good fortune of finding Swan. There are 3 elements to any service related industry - quality, cost effectiveness and of course service. In comparison to the competitors in the area, Swan wins the battle hands down. On my first trip there, I took a number of shirts, a suit and pants. Several of the shirts were suffering from a bad case of ring around the collar, something created by me, but left by the other cleaners. They looked at each piece and tagged what might need extra service. I also had them repair a belt loop that came off at the immediate predecessor to Swan. In looking at the items upon their return, Swan excelled! No ring and no bad loop, just clean starched shirts, along with a repaired suit and cleaned pants. A. The cost for the service and cleaning was excellent in relation to the quality and the number of items. A. And finally, the store was small but warm, with a small fish pond right up front. The woman who has been there both times was equally pleasant. A. Not sure I'd go off the deep end and say they were the best cleaners I've ever used, but without question, they are the best I have encountered during my time in Chesterfield.

Very fast, prices are comparable to other cleaners in the area, and they are pleasant to work with…read more I've brought a few items here over several trips and have not had any complaints about the quality of their work. No missing pieces, damaged good or issues.

Only used them once but cleaned my two larger winter coats. One of which had come undone along a…read moreseam and they fixed that as well. Very friendly !

I have used this cleaners for a while, and it is under new management. The previous owner was…read morefabulous, and the new owner is fabulous. The customer service is like none other as it is top notch, and she works with your garments as if they were her own. I initially began using the service when I could not find anyone to get stains out of my daughter's favorite coat. When I picked up the coat, all of the stains were out. I then took my favorite dress after a lunch in which I spilled a thick oil and vinegar dressing on it. The owner worked so hard to get the stain out. She treated the stain four times before it penetrated. I am so thankful for the personal touch and time. The prices are reasonable also! Thanks De-Crease!

They're awesome in every way. Deb assigned me to Emily who took amazing care of my MIL. Their…read moreprices were so reasonable, they instantly called me back and got me taken care of, and the laundry service was fantastic. My MIL has Alzheimer's, and Emily was just as sweet as could be with her. She sends me a picture before and after each time, which is so helpful since I live in Atlanta. Emily dealt with complicated instructions perfectly, and was just so helpful in every way. I would recommend them to anyone without hesitation! Thank you, thank you, thank you Deb and Emily!

Deb replied to my inquiry right away with reasonable pricing and a great turnaround time! Thank you…read morefor the peace of mind knowing that my laundry pile up will get be taken care of before we move. I will definitely be using Deb's services again!

It's a very clean facility. It is comfortable.The staff is very friendly and ready to assist…read more Plenty of parking space. I just Need them for a little while. But if the need arises again this is my go-to place. I would recommend this place.

In the area on a work trip. Very nice and Very clean. Super nice people. Laundry drop off…read moreavailable. Only had one load to wash which took no time. It was also wonderful they had soap and softener sheets for sale. FYI get there at least 1 1/2 hours before they close or you will be out of luck. Watched 2 people get turned away. I don't blame them really. Who wants to stay after closing waiting on someone's laundry to finish. But honestly adjusting the hours for self service might make it less confusing for people.

I needed my ASU dry cleaned and was not happy with Fort Lee's dry cleaner's prices or time frame…read more Furthermore, the cost of tailoring at Strips had me so upset!! I googled some local options and Kim's came up and had excellent reviews, so I thought I'd give it a try. To say the least, I am happy I came here. She is so friendly and nice. It only cost $14 to dry clean the entire ASU; pants, shirt, and jacket. I dropped it off on a Thursday and she first said it would be ready by Tuesday. When I told her that I needed it sooner, she had it ready on Saturday. Just a great little shop! If I would have found this place sooner; I would have had her do my tailoring. So, if you need uniforms tailored and dry cleaned; come here first!! She is such a nice and professional person; and felt like a true community business. The only downfall, which is not her fault, but the parking lot NEEDS to be repaved... so be careful, some of the biggest potholes I've seen.

Price is reasonable for dry cleaning and provides services much faster than the competitors off…read morefort Lee. I've been to two other dry cleaners and alterations and paid double. I'm glad I've found this tiny gem.

I drive 20 miles away from Richmond to go to this cleaners. The owner is really nice every time I…read morego in I look forward to having a conversation with him. That alone is worth the visit, but the service is good. When I asked for heavy starch they give me heavy starch. I love my shirts to be crisp you can only get that with heavy starch. I believe other places are trying to conserve their starch, or maybe they don't understand what a crisp shirt looks like. The other cleaners can come here and ask how a crisp shirt looks. The prices are fair and I only stumbled across them because my fraternity brother told me how great the service was. I tried them for myself and now I don't go anywhere else.

The service at Poe's can't compare to anyone else. I took my son's suit to another cleaner in town…read morefirst. When I went to pick it up it still had spots and they hadn't even touched the pants. They still wanted to charge me for it. I went to Poe's and he did it while I waited. It was for my mother's funeral and he wouldn't even let me pay him. I live in Chester but will be driving to him for all my dry cleaning from now on. He was such a blessing and the suit looks amazing. He still does it the old fashioned way which is so much better for your clothes.