I see Janice and have been very happy with the office and results!…read moreThey see children as well. I love the relationship they have with a local pharmacy to get Rx delivered! Quick and easy!

Michael and the staff are very courteous and efficient with great patient rapport. Full body skin…read morecheck was done quickly.

Had my second Mohs surgery on a couple spots on my face. It was a simple procedure and the staff is…read moreso very helpful with all the answers and enjoyable to talk with.

The customer service here was good, and I appreciated that they provided an ice pouch after the…read morelaser treatment, which helped with comfort afterward. I was mainly getting laser treatments on my face, and the staff was always professional during my visits. However, after doing some research and comparing prices, I realized I was paying almost double compared to other places offering similar services. Once I found more affordable options, I decided to stop going.

I felt like a number and not a person- in and out as fast as possible. I didn't feel that the PA…read morecould possibly check my condition thoroughly- she skimmed over everything. I do not like this company since they went corporate.

Dear Pinnacle Dermatology Management,…read more I am writing to express serious concerns regarding a recent appointment with Physician Assistant Jessica Becker. My experience was profoundly unsatisfactory and fell short of professional standards. During my visit, Ms. Becker's demeanor was notably unpleasant and dismissive, conveying a clear reluctance for a hands-on examination. The consultation felt rushed, lasting only a few minutes, which left me with numerous unanswered questions about my condition. Furthermore, crucial information regarding my prescribed medication was not explained; instead, I was instructed to consult the pharmacy or read the instructions myself. This lack of thoroughness and patient engagement made me feel disregarded as a patient. I found the overall approach to be unprofessional and inadequate, leading me to conclude that I cannot recommend Pinnacle Dermatology based on this experience. I definitely felt a disconnection on my first visit and will never return. Wasted time, money and waited a month for this appointment.

After searching high and low for a dermatologist that had an appointment that was not months away,…read moreI called Dr. Hwang's office. The receptionist gave me an appointment for the same day. This gave me such joy because I was having some type of severe allergic reaction that was happening on my face. NOT a good look at all. I never had problems with my skin before, so I was kirking out! I know people were looking at me like, "I wonder what kind of disease she's walking around with". My face looked like I had the measles. I arrived early to fill out the necessary new patient insurance information. The receptionists were very nice and professional. Dr. Hwang's assistant called me in the office 15 minutes later and asked me a couple of questions and then the Dr. came in. Dr. Hwang looked at my face and told me that I had some type of reaction going on in my body that resulted in this severe overnight acne. He wrote me a prescription and gave me a coupon (even though I didn't need it with my insurance), and sent me on my way. I am happy to report that the medicine worked immediately. I plan on visiting my allergist next week to find out what other allergies I have developed that caused this problem. I am so happy that I found Dr. Hwang.

It's still soon, so I must say I can't confirm if his diagnose is correct. I can only speak on the…read moreoffice visit. The office looks like you walked into a clinic in Eastern Europe. The reception staff isn't the most professional. The lady in the front was eating while taking my payment. I'm talk a full on meal, not a snack. The overbooked patients for the one doctor. I had about a 1/2 hour wait to see the doctor aside from the 15 minutes that I showed up early. The one bathroom in the office was so dirty. It looked like a rest stop bathroom and the hot water doesn't work. I mean, you turn it on and nothing happens. That's nasty! I'm in a doctor's office, a dermatologist at that, which means a few people have something skin related that's probably contagious. I know for sure, if they went to the bathroom, they did not wash their hands properly. That is nasty! Now, to the 3rd world patient's room. While walking down the hall to the room that I'll be examined in, the doctor was preforming a removal of something on this topless hairy guy's back. Why am I seeing this! Is there no discretion and respect for their patient's in this office. The door was wide open and they kept it that way during the whole procedure. I've never experienced anything like that from a doctor's office. Now to my examination. It was the shortest exam ever. I felt rushed or like I was bothering him asking too many questions. Don't get me wrong, he's nice and maybe his 2 minute diagnosis without touching or taking a skin sample is correct. Maybe he's just that good. But, I was not and am not convinced, solely off of the time I had already spent in his office. In conclusion, God willing, I will not return. Even if his diagnosis is correct. I won't return based off of the poorly managed office that gives me the impression that they don't have any respect for their patients.

I called this place to try to get a consultation. I told them that I was going to be paying out of…read morepocket. She asked what type of insurance I had, i told her i had medicare she then said " I'm sorry but we can't see you because you have medicare" . I told her i know that's why i'll be paying out of pocket. She then said" I know but we still can't can see you because you have medicare and medicare people gets funding from the federal government and blah blah". This people will discriminate you only b/c of your social status. I wasn't even planning to use medicaid; my intentions were to pay everything out of pocket. I'm so glad i didn't give this people not a dime from my pockets. This was such an ugly experience for a potential new patient; I could only imagine being a patient there. Don't come to this practice, go somewhere else where you can be treated equally and with respect.

This Dr doesn't deserve a star! I called to make an appointment for a child, which they told me…read morethey see. As our appointment came, the dr was 20 mins late. He was reviewing the single piece of paper that I filled out for my child. He then turned to me me and said "where does it hurt?" No where on the paper work did I mention pain. I said my child is here for two reason I listed on the paper. Bumps and red mark. He then pulled out a very scratched up $.99 plastic magnifier, stands about 12 inches away. Then pulls it away to look with his 80 year old something eyes. Says hmmm a bunch and tells me to "watch it!" "For what?" I said. "It could be some virus" he said, " don't worry" shakes my hand and out the door! And that was the appointment! A big waste of time and money!

Dr. Toner is an amazing Doctor and Surgeon! I was diagnosed with Melanoma on my nose and after 3…read moreprocedures I am cancer free and very little scarring! He is always friendly, thorough, explains all of your options in detail and follows up with his patients even at night. His entire team are also outstanding!

I have had two Mohs surgeries at this practice this year, one for a basal cell carcinoma, the other…read morefor a squamous cell carcinoma. I am very, very satisfied and happy with Dr. Toner and his entire staff. They are very efficient, skilled, accessible, and friendly. Both surgery spots are healing excellently! Additionally, the office environment is modern, clean, and comfortable. I love to wait in the shaded patio outside their door while my lab results are being processed. And, he office building is accessible, with plenty of parking.

Went in for a thorough checkup. Place was pleasant and clean. Care given by staff and Mary was…read moreprofessional and very friendly

Rude staff. Made an appointment a month in advance. I'm a potential new client but after the front…read moredesk person wanted to postpone my appointment for another month because she believes my skin condition is not cancerous, I was turned off. I didn't get her name, but she was combative and kept dismissing my concern. Note to the doctors there: have your staff trained in customer service and not to offer unsolicited, non-medical advice that they're clearly not qualified to give. I cancelled my appointment through their website. I'm not waiting or hoping for them to reply back.

Both doctors are great and I wouldn't go to anybody else for my allergy or skin issues. They are…read moreboth concerned about you as a patient and want you to get better.

Thi was the worst experience with a doctor that I have ever had. Note: I went three months ago and…read moresaw the allergist Dr. Curry and she was amazing. I stupidly thought that Dr. Robert would be the same. After scratching and itching with getting some kind of rash for the last couple months I figured a dermatology appointment was in order. I have an amazing guy dog travels with me and she does her job well. From the moment that Dr. Robert came in the room he barely acknowledged me and kept talking to the dog. This is so demeaning. Once I told him what I was going through, he started telling me that I was probably imagining things and that he did not see any type of skin issues. I recently struggled with an issue in my home that present itself with hives and such so he basically told me it probably was a mind thing in my head. The whole time he had his back to me. It was just a horrible experience and makes me wonder what people think of blind people. I am a blind professional and pay my own bills but unfortunately in the publics opinion that still makes me less. Finally when I was at my wits end and was just about to tell him to get lost, he promptly says bye to the dog and just walks out of the room. I am like OK, do I even exist or what? I definitely do not recommend this place and I am not going there in the future. The only reason why I am giving it three stars is because the front office staff was amazing.

There is no way to make an appointment by phone. A recorded voice tells caller no one is available…read more If you press one, you are only asked about prescription refills. Cannot leave a message for a particular provider nor can you check on your appointment. I've been going there for over 20 years. It is a disaster since Sentara took over. Why is everything so difficult?

I've been a patient of Dr. Wierzbicki for years. Their office change to join Sentara and my doctor…read moremoved to Virginia Beach. The New Sentara is horrible. I tried to call to schedule an appointment and could not reach the office. They asked me a bunch of questions and was on the phone for 20 minutes only for them to transferred me to the nurse station. There is no way to even call the office without now going through Sentara. When I finally got through with the nurse they send me to the ER. My doctor would have never send me to the ER for just and UTI. They do not care about the "Personal" interaction any more. I hate this office now. I miss my doctor a lot and the small office not some robotic agency. Dr. John was a great doctor and was very personal in the past. I'm guessing the change to be Sentara was a business decision that relieves Dr. John and his previous staff of day to day issues but it's a horrible change!!! Now we can't even talk to the office. If this is now the new normal with the change to Sentara it's definitely not patient oriented or in anyone's best interest. Actively looking for another doctor.