My car was towed after an accident on 7.20.25. I went to the tow yard to get some of my belongings out of the car. The first place I checked was my armrest where I kept money to hand out to the homeless. It was all gone. It was about $12 total with half of it in change. I reported it to employee in the office. I let her know my report was for information purposes only because I'd never get the money back. She looked up the driver that towed my car and said she couldn't image why someone would put their job on the line for $12. I told her they wouldn't - it's not like he's going to walk in here and say "sure, I took it". No one is going to admit to stealing from my car. It's his word against mine. read more

I went to see the damage to my vehicle and this white women thought we were trying to steal another I'm not sure of her name but we're black males that have money and I was in a wreck that flipped 3x my car was in bad condition but I will never have them transport anything again they damaged my car even more then what it was. customer service was horrible will never go here if it was the last resort. read more

I'm not local to Swanson Towing, but they have treated me like a neighbor with how they have assisted me with getting my son's car towed following an accident then were also helpful when it came time to access the vehicle in their lot to retrieve personal belongings before it is sent to the scrap heap. Ask for Amanda. She made the process as painless as possible. Swanson Towing's number will remain in my contacts list for any future car towing needs. read more

Yanked the truck right out when 2 other companies told me it couldn't be done. Great service and nice friendly people. read more

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Unlike the previous reviews I had a great experience with this company. From the time they showed up to tow my car both tow drivers were very professional and communicative on the details of where my car would be towed. The first asked if I was ok due to the condition of my car so I appreciate their concern for my safety. Once car was towed I went to retrieve my items and the front desk person was pleasant and informative on processing me out. Great service and exceptionally nice people. read more

I only chose one star because choosing no stars was not an option. My daughter was in a car accident after a maniac ran the red light and slammed into her. Her car was towed by Swanson and when my husband went to their tow yard to take pictures of the car for insurance purposes my daughter noticed that all of the quarters that she kept in her console was missing. I called Swanson, not so they could cut me a check for the missing change, but so they could be aware they they definitely have a thief working for them but they wouldn't take any responsibility nor did they ever apologize. The person on the phone told me that the change was probably thrown around the car due to the accident which is true but it's strange that the only coins found still in the car were pennies. I guess the tow driver prefers silver. These people are trashy thieves. Beware!! read more

Woman at the front desk was the rudest person Ive came across in all of 2020 and that says a lot. My car was totaled and many items were thrown around in my car from the accident. But in my compartment where I kept my credit cards all the non valuable cards (sams club, postmates) were the only ones still there but my credit cards and debit cards were the only ones missing not sure how that even happened because if that compartment flew open every card would have been missing. I've read some reviews where items were missing from cars at this location and I can personally say someone here definitely goes through the cars even with their "16 cameras" watching over the towing yard. read more

My wife had an accident on Patrick Henry near Eagle's Landing. She was not badly injured but was very shaken up. The HCPD officer called for Swanson's to remove our car because it was too badly damaged to be driven. The wrecker driver for Swanson's was as kind and helpful to my wife as he could possibly be. He treated her very gently and with kindness, and helped the officer get her personal belongings out of the car. When I went to the wrecker yard later that day, the young lady at the desk was friendly and helpful. I took pictures of the car and found our spare cell phone still in the glove box. The wrecker my insurance company dispatched to get the car was very late getting there and the folks at Swanson were helpful to me working around that. I read the other reviews. I'm sure that most people who have the misfortune to need a wrecker service are already in a very unhappy mood, and I was as well, but I have absolutely no complaints about the service and treatment we received from Swanson's Towing. read more

Swanson Towing & Recovery - Here is our car sitting in the Swanson's yard. - Towing Near Me - Stockbridge, Georgia

This wrecker lies and tries to steal! We received a letter that one of cars was there. After repeated questioning if the car was wrecked, they kept saying it was "Just a normal traffic stop" Turned out the car was a total lost! They then scared my wife who didn't even have to go there if they didn't lie about the condition of the car. Insurance company took care of them anyway They even lie to the insurance company read more

The customer service is not good at all in the office. When your working with the public you should be more professional. The towe drivers should not be chatting with the worker up front especially when they are dirty. The property did have lots of cameras which is a plus. But lady at the front desk needs to be more professional and chat with her men after hours. read more

Terrible customer service! The person who answers the phones sounds like she hates her job. Speaking with her always sounded like she would much rather be doing anything else. On one of those calls I was irritated about an issue and called to complain. The lady just kept talking over me, even when I agreed with her, and was trying to explain myself and ask a question, she just kept talking over me and then hung up on me. When I call back to speak to a manager about her lack of customer service she hung up on me again. When you offer a service to people who are trying to handle the troubles of an accident, and who are stressed out about that event in their life, you should have greater care with the people who have had to deal with such unfortunateness. I hope never to have to have anything to do with this service again. read more

It is tough to be stranded on the side of the road at 2 o'clock in the morning and need a tow! With that said, I was given your number by another towing service who said they did not cover the part of the county I was in. It seemed like no time your driver arrived and I must add that he was wonderful! He explained everything in detail and even made a few helpful suggestions. Kudo's to your staff! read more