I placed an online order on 12/7/2022 which was never delivered. I have sent two emails to Sweaty Betty to report the problem. No response. There is no way to call them on a phone line. Live chat was actually automated responses. I am in the US, so perhaps the time zone difference prevented live chat. Update: They have finally responded and refunded me. While they were apologetic about the delay, and gracious about the refund, however they need to respond to emails, sent via their instructions, in a timely fashion. Very frustrating to contact this company. read more

Sweatty Betty is one of the only athletic wear stores that has not opened in NYC Are they only online now? Well when you purchase items from them an you need to return they take a few days to send you a return label from Sweatty betty they supposedly created a faster way to return but if it takes days for them to communicate how is it possible to receive a return label...very disappointed I ordered something that was suppo6to be cotton an it was not organic cotton...I used to buy a lot from SB now I do not shop that much at SB mainly because of their sweet ass communication....so I will give my business to someone that knows how to communicate.. read more

Sweaty Betty - This is NOT COTTON AN DOES NOT FEEL LIKE COTTON..THIS IS WHY THEY NEED TO OPEN A STORE IN NYC - Women's Clothing Near Me - London, XGL

See all

I live in the US and have done several orders from them. When there was a problem with my recent order, I was pretty nervous because I had seen others report problems with their customer service. I directly reached out to their social media team and had my issue quickly and generously resolved. I will definitely be shopping with them again. read more

A friend of mine is a serious gym junkie, if she misses one day she feels guilty and makes up for it the next time she hits the treadmill. My gym activity has never got past the induction session with the fitness instructor. It seemed a good idea at the time but I soon realised that I could find a million more intersting things to do than hit teh gym like shopping, drinking, eating- anything really. When my friend suggested a shopping trip I was definately up for it but when she mentioned poppping into Sweaty Betty I though 'Oh No'. Once I'd got over the name and suppressed my school girl giggles I was actually pleasantly surprised. A few of the adidas by Stella McCartney bits caught my eye especially the parka but I couldn't justify the £180 price tag! Sweaty Betty is a cool shop for girls that like to work up a sweat but I'll stick to my kind of exercise- running after my son- and I don't need specialist clothing. read more

See all

The name makes me smile and I like the fact that the shops tend to be small-ish with collections displayed by matching colour. There's never too much stock, so the experience is not too overwhelming. Sometimes you need a new outfit to encourage you to work out more, and Sweaty Betty always delivers. Their sales are really good, too, and I have picked up many a bargain. I popped into this branch while I had some time to kill before meeting a friend for lunch. Staff were extremely helpful - and apologetic about the cash register being slow. A feelgood shopping experience. read more

Hellllooo cute new workout wear! Good news for us Americans is two fold. Sweaty Betty is great quality clothing that is cute and offers more fashion diversity than a certain Vancouver based company that makes our hard earned derrières look more fabulous. Sweaty Betty offers that same flattering look and is now available for mail order in the US. You know what comes on the heels of mail order right? A possibility of a brick and mortar store. Their selection is super cute and really functional. Their styles can even take you into snow country. Currently they offer a beautiful fleece cape that is weatherproof and running tights that have micro fleece on the inside while maintaining wicking technology! I look forward to wearing my new 'fit at the gym. If you're a fitness nut I'd suggest you drop in for a look around, if you're an out of towner like me be sure to set aside some money to spend on the cute, new, functional clothes you're about to buy. But expect to pay for what you get. Which is a lot. But worth it. read more

Sweaty Betty - Women's Clothing Near Me - London, XGL

See all

Most stylish (reasonable) gym clothes i have seen - i always need motivating to follow my super athletic husband to the gym and maybe this is it. the staff are friendly and they sell unique items that the half dozen nearby sports stores don't. i believe they also host in-store yoga sessions but unfortunately they start too early in the evening for me to make it in time. hopefully the new clothes will get me running in the park.... read more

Will never order from them again. They were feeding me with "your parcel is going to be delivered tomorrow" for 3 days in a row and apparently it is going to be delivered only after NY now. Moreover, their courier's website is not working saying "We are currently experiencing issues retrieving your parcel information at this time. Please try again later." for more than a day now. Horrible customer service, worst I have ever experienced so far. read more

I find any other sport label other than the same old big multinational brands, that I am not going to name here, very refreshing. My first impression of Sweaty Betty was that it is very girlie, as the shop is completely pink! But also that the clothes are allright and not too expensive. Well it depends what you are after but a hoodie around £30 was not too much to ask? I like the fact that these short of perky and fun shops makes the gym life so much more fun. You don't need no designer wear for sweating but still using some imagination is not forbidden! read more

Sweaty Betty - Women's Clothing Near Me - London, XGL

See all

If you live in the US and want to order from this company, be prepared for a big pain in the butt! I placed an order on 12/17/17 during their sale and scored a couple of really cool sweatshirts I had seen previously at full price but didn't want to pay (their clothes are ridiculously expensive!) Then a couple of days later on 12/22/17 I get another sale email that new items were added and found a sweater and placed an order for that. On 12/26/17 I send an email to their customer service to get a shipping update on my first order placed on 12/17 as I got a shipping email but no updates. Remember, you're talking to London so there is a time difference. The next day I get an email saying my order was lost. That's it. And the items I ordered are now out of stock. Sorry. So I contact iParcel (international shipper) to see if they had it or could track it. iParcel never received the package so it was lost by Sweaty Betty - in their warehouse or the order was never fulfilled in the first place. So I send another email asking what they are going to do. Refund me? Offer me a discount on something else? The supervisor emailed me most of the time but English must be a second language because the comprehension of what she would write was not easy. I was offered 2 new sweatshirts. But nothing saying they would be at a discount. So, from what I understand, Sweaty Betty lost my order and I could order 2 new sweatshirts at full price. But not at a discount. How is that any compensation? Second order that is yet to arrive 1/4/18 ordered on 12/22/17 and shipping says it will be her 1/8/18. Over the NYE weekend, Sweaty Betty offered an additional 30% their sale items. I hadn't received this second sweater so called this time, to see if they might do a price adjustment for my trouble with the other order. No. That's not their policy. I could reorder that sweater and take advantage of the extra 30%. But it was already out of stock. So I chatted with customer service but she couldn't do anything for me, only the supervisor could help with any discounts or compensation for the lost order. Because it was the weekend, I was told Tuesday 1/2/18 I would receive an email from the supervisor giving information on my refund and if there would be any discount applied to anything for my trouble. No email. By this point, I'm sick of them and I emailed them and told them to refund my lost order and be done with this mess. If you live in England or anywhere that doesn't need to leave their country, then you might have a fine experience. But if you live outside of England, expect loooong shipping times and hope nothing goes wrong. Because if it does, it will probably be a major pain. The only thing positive I can say about this company is they respond to emails quickly. But they really don't offer much more in the way of customer service. I ordered a couple of sweaters from Sweaty Betty a few years back and didn't have a problem so I didn't think twice to order from them this time. But I will never, ever order from this company again. read more

This is a great new (to me) brand. I ran across it on a recent trip to the UK and am looking forward to it coming to the states. It is very much like lululemon, which is my current favorite store for this type of clothing. read more

Working out has never been so glamourous! When you shop at Sweaty Betty, it's OK to break a sweat! This fitness oriented apparel store will make sure look great during your workout! The thing I like most about this store is that each piece of clothing has some sort of personality. The bright colours in the store caught my attention along with the feminine touch on the apparel. After all, you can look fit and get fit too! read more

I was at the SB last summer the day that it opened in NYC. It was super cool and I bought all kinds of stuff. I was excited to get into a SB on this trip. Like my Boots review below...maybe there is a bigger, better SB? This one was ho-hum. Nothing really cute. Super basic. read more

Don't Order Online I live in Canada, placed an order on Nov 22, by Dec 3rd I had not received a shipping notification. I knew shipping would be delayed to the Canada Post strikes occurring, but I expected at least a shipping notification from Sweaty Betty. I contacted customer service to confirm if my order had shipped, no response. A few days later I sent a second email to customer service, again no response. Finally a week later I heard back from customer service, that Canada Post tried to deliver my order on Friday. I go check my post box and there is a note from Canada Post that I owe $50 in duties. I was so upset as it clearly states on the Sweaty Betty website that duties and taxes will be covered by Sweaty Betty and if in the rare circumstance you are charged please contact us and we will refund you. After the delayed responses and lack of customer service I am now suppose to trust I will get a refund of $50. Worst experience would never order again and all international orders should beware. read more

Sweaty Betty sell a large range of women's sportswear-strictly for the gym.No mountaineering boots here but plenty of areobic trainers. The look focuses on glamour at the gym, with lycra , black and shocking pink dominant.The range is designed so that you can dress yourself in it from top to toe-they even sell sweat wristbands. Good middle to upper middle-market fashion,it is really only wearable by the thin and body conscious, with crop tops and leotards galore. Good quality with a high cotton content. read more

Terrible customer service this weekend. Promo code did not work and when I called, they initially offered that I could get a refund AFTER I received it. Then she offered to cancel, but never sent a confirmation. I emailed, got a confirmation of the cancellation, but today got a notice that the item had shipped, at the full price (not the promo price). Now I will have to spend hours undoing this error as well. At these prices, really not worth it. read more