My girlfriend's story (I was with her through this): It was…read morea chaotic mess. I went in for my consult, explained issues with my ribcage and lumbar pain since my car accident, and the need for a nerve block. My doctor, Dr. Jenna L. Walters, never even came into the room for the consult. The NP said I needed an SI joint injection instead of a nerve block. I pushed back, explaining that didn't sound right based on my symptoms. We went back and forth on options, and I was told the doc would weigh in. With my email confirmation, the SI joint injection was listed with no mention of my other concerns. I reiterated concern and was assured that the doc would address it pre-procedure. Day of procedure was "Residents Week" at the pain clinic (a friend told me this afterwards), and two doctors enter and talk to me about what I'm having done. I AGAIN stated that the doctor and I hadn't spoken and that I wanted to ensure she addressed the areas of concern. They reassured me they would talk to her and that she would discuss before the procedure. For the procedure, they gave me no IV like I'd had 9 times before with nerve blocks at other pain mgmt centers. When asked why this was, they said, "Oh, this is quick and easy; you'll be done in 15 minutes." I then asked if I could take a medication I brought before we began, and they asked if it was prescribed to me! "Of course it is!" I said. Then when asked for a cup of water, they say, "Oh, we're out of water but have some soda." I took the med, given I had 30 mins before my procedure. Nope. As soon as I swallow it, they speed me into the surgical room. I ask, "Wait, you're bringing me in now?" Yep. In the surgical room, there were six people, including Dr. Walters. She asks what I was having done. I tell her. I continue to request clarity, since I had been voicing my concerns with the procedure based on my nerve disease and the area I was feeling localized acute pain. She says I should've spoken with her about this before time of treatment, at which point I tell her I'd spoken to three of her people about this already and had asked to speak to her many times throughout the process! She says we can't change the order, because it needs to be approved for insurance in advance. By now, I was very upset and stated that this was not my error. It was at this point that she conceded to trigger point injections (still no nerve block, though). THEN... I hear her start giving someone instructions!! She was, with no prior mention or permission, having a resident perform the injection. I began crying out of frustration, pain, and shock from what was happening. I had not been asked, nor even introduced to this man. This is unprecedented. With every procedure prior, I was introduced to everyone and was asked my permission for others to be in the room, and NEVER have I had someone other than my doctor perform the procedure! The next few days, I couldn't walk without a cane, saw stars when trying, and my ears would ring. Emailing the hospital on the fifth day about these concerns, she told me to give it another two days. I was now having new pain in addition to my original issues. After the two additional days, I called to request a meeting w the doctor. In it, she told me there was nothing she could do and offered a medication I cannot take - one we'd talked about and is all over my medical chart. She then referred me to an acupuncturist at the Osher Center with whom I'd already had seven sessions before he had me ask her for an MRI, which she later argued I didn't need and only ordered after my insistence. When the MRI came back clear, Dr. Walters actually said, "Great news! There was nothing on your MRI, so you should feel better soon!" Wow. She recommended more acupuncture, repeating there was nothing Vanderbilt Pain Mgmt could do for me. It's now been over a month of me using a walker, and I still do not have answers.

Had an appointment with Dr. Daniel Lonergan. I had a few questions regarding the procedure and he…read morewouldn't come out and talk to me. Vanderbilt Interventional Pain Centers state "we consider it a privilege to provide you with excellent medical care". Dr. Lonergan could have answered my questions in 2 minutes, yet he chose not to; I don't consider this excellent care or professional conduct!

I complained several times about a NURSE not wearing a mask during my treatment. This inspired…read morelittle confidence from the get go. I've been is so much pain that I continued to go. The owner was fairly apologetic about the mask issue, but this did not change the nurse's behavior (and several other clients). I would definitely NOT recommend this place at least during COVID. I did not feel safe and it felt like me/my family's safety were disregarded.

I have been to a lot of different chiropractors. Never have I gone back to one more than once. They…read moreall seemed shady. Until now. I've only been going for two weeks but the dramatic changes for the better makes me know that this place will be in my life forever. I'm not getting any younger so I know I am always going to need a professional to help me feel young. This is that place.

Don't you love setting expectations up front, to make sure there's no issues prior to setting the…read moreappointment then setting the appointment, moving a very busy work schedule around to attend the appointment just to get a cancellation the very same day when this could have been avoided at the very beginning? My health history was reviewed during consultation and prior to making the appointment so the cancellation itself does not make any sense and again, all this time wasted with consultation, then waiting for the appointment itself, I could've gone elsewhere.

Spectacular staff! Knowledgeable and courteous! The staff went the extra mile…read moreTo make sure my insurance covered as much of the procedure as possible. I highly recommend this office.

This is the third time I have been to crossroads surgery center for procedures on my back with…read moresedation. The first two times went perfectly. This last time the sedation didn't work and they had the nerve to say I was lying and was just awake for the end. I remember the entire procedure. While many of the staff were helpful it was a terrible experience that could have been avoided and I was extremely disrespected.

From the owner: Board Certified Physical Medicine / Rehabilitation and Pain Medicine Physicians Providing…read moreInterventional Treatment of Chronic Pain Management Traditional Chinese Medicine - Acupuncture

Today was my first time trying out cryotherapy. The two office suites are awesome, the vibe is…read moredefinitely calming. I'm so glad I was able to try it out, the session was so good it resulted with me being signed up for the Elite VIP membership!!! I've tried medication, chiropractors, reflexology massage parlors in the area with minimal relief. I normally don't like to be apart of memberships or Subscriptions but after today I reconsidered it. Jeremy is an absolute true healer! There's something about his aura that makes you feel safe and well taken care of. I appreciated how he connects with not only conversing but with how he's navigating certain painful spots in my body. As a nurse, and Army veteran, I've endured a lot trials and bottled up a lot, which isn't good. Unfortunately, I've been told that I am a hard person to read for someone to gauge my character. lol Jeremy has been of the few people who flat out kept it real and saw me for me. It's more than a cryotherapy session in my opinion. I'm still in shock over my mid thoracic pain not being so angry. I mentioned to Jeremy that I felt like I was in a singing bowl waking up my chakras. Another impressive experience is the education i received throughout the session. From the tools used, reviewing other services available, and finding out sore spots I didn't realize I had. If you haven't tried it yet, you're seriously missing out! Highly recommend it! I can't wait to see where my cryo journey will take me.

Was in some pain from travel so thankful for Jeremy helping me with cryo and ear candling! Really…read moregreat experience

People who care, Drs n pa cp all fab I love my ms rouser she takes the time to listen to you I…read morehave had her for 21/2 years I drive 1 10 min away

From the owner: The Pain Management Group is dedicated to the treatment of acute and chronic pain in Middle…read moreTennessee. Call us today!

I would not recommend this physical therapy office based on my experience…read more I had an initial evaluation scheduled weeks in advance and made significant efforts to ensure I could attend. In fact, I chose not to travel out of town that weekend specifically because I did not want to miss this appointment. I also completed all intake forms and paperwork online ahead of time to make the process as smooth as possible. Unfortunately, there was a major accident on the highway during my 40-minute drive to the office. As soon as I realized I would be delayed, I called the office twice, but no one answered. I left a voicemail explaining the situation and letting them know I was still on my way. I finally received a callback when I was only two minutes away from the office. I informed the front desk that I was pulling into the parking lot. When I arrived, approximately 20 minutes into my one-hour appointment, I was told that my therapist, Grant Mullins, would not be able to see me because an entire hour was required for the initial assessment. What made this especially frustrating was the complete lack of flexibility, empathy, or effort to find a solution. Grant was present and watched the conversation taking place at the front desk from one of the treatment stations, yet never approached me to discuss the situation personally. There were no patients with him at the time, as the appointment slot had been reserved for me. Rather than attempting a shortened evaluation, discussing next steps, or even acknowledging the inconvenience, I was simply turned away after driving 40 minutes to get there. I understand that schedules matter and that policies exist. However, exceptional patient care requires communication, professionalism, and basic courtesy. After making every reasonable effort to notify the office of my delay, completing all paperwork in advance, and arriving ready for my appointment, I expected far better treatment. Instead, I left feeling ignored, disrespected, and as though my time had no value. I don't know if race has anything to do with it, but it's an all white office in Tennessee, and I am black. Based on this experience, I cannot recommend this practice and will be seeking care elsewhere.

I needed PT after a surprise diagnosis and unplanned surgery which, combined with weeks of…read moremandatory rest, had me feeling twice my middle-age. I could barely even hold my 3-year-old daughter! I chose Beyond simply because it's close to my office, and I'm so glad I did. Javier and his entire staff (shout out to Concilia, Romany, and Grant!) prioritized deep understanding of my condition and goals, and tailored the perfect plan to guide my recovery. Combining patient, focused visits and a detailed home exercise regimen, they kept me both challenged and encouraged. And it worked! I'm once again lifting and tossing my baby girl with ease, and overall feeling better than I have in years. My course of treatment at Beyond PT was an incredible experience--feeling less pain and greater strength every single day. I wish I could just keep going, but, you know, economics. Yet as I leave, not only have I accomplished my rehabilitation goals, but I have a toolbox of stretches and exercises that will keep me feeling better and stranger as long as I choose to keep using them. I highly recommend Beyond Physical Therapy at Berry Farms!

Gabe is absolutely amazing! He is incredibly thorough, detail-oriented, and truly takes the time to…read moreunderstand your needs. My husband and I both see him for hormone management, and the difference in how we feel has been life-changing. You can tell he is passionate about what he does and genuinely cares about his patients' well-being. On top of that, his wife runs the front office and is just as wonderful--so kind, welcoming, and helpful every time we visit. We're so grateful to have found them and couldn't recommend this practice more highly

My life has changed stratospherically since meeting Dr. Gabe and Franklin, Tennessee is very lucky…read moreto welcome him. In an age where innovation is paramount, he's a trailblazer in health and wellness and his foresight is proactive ~ not reactive like traditional medicine. He's not only administering treatment, but fully educating me on how to care for myself physically, mentally and spiritually. I have always struggled with being on the softer side..even as a competitive athlete. Now Dr. Gabe is demonstrating to me how testosterone and estrogen play a major role in this. In addition..he's using advanced technology to help me maintain a full head of hair for longevity. As a person..Dr. Gabe is empathetic, warm, and instills confidence in his patients. His office staff, including Alaleh is second to none. I truly recommend him to anyone who aspires to feel better and change their life forever!