I've used Sweep Away cleaning service for the last 4 years and referred family and friends to them. I book online and pay before is rendered and tip in cash. However, now I've had 3 bad cleaning services from 4 different cleaners they employ. They often speak no english and can be communicated with verbally. Often dusting, vacuuming, mopping, bathroom cleaning is a hit or mostly a miss. I have communicated to company owners on multiple occasions. They only offer send the bad cleaners back or a $20 discount on a $130 + service. I deserve and expect better service!!! read more

We had a situation arise where we needed a last minute cleaning service and after calling around, we found Sweep Away and they were able to send a cleaner over within about 2 hours. Sarah arrived and she was friendly, professional and very sympathetic to the lousy situation we were left with. We pointed out significantly dirty areas (stove, bathrooms, all windows) and she got right to work. Sarah did a fantastic job! read more

If you want an honest review of the job they did and lack of owner follow up, please read on. I had scheduled a deep clean for my house because I have two toddlers and 2 dogs and wanted my house really clean for my newborn that was due at the end of January. I got the job scheduled for Friday, 1/28 not knowing I'd be coming home from the hospital with my newborn that day. When the female arrived to clean our house at 9:00 am, my children's nanny was there and kept us informed of everything that was going on, and we could see with our in home cameras. The female started cleaning our downstairs, and without finishing, left to complete another house. She didn't come back to finish my house until 7 pm!! I was livid because we were on our way home when we spoke to her and she informed us she brought someone else with her to finish the job. I did not want strangers in my house when I got home with my newborn but they were already there. Then! They asked to come back the next day to finish the job. I followed up with a text and phone call to the owner (left a message) about wanting to speak to them about the experience, and have not gotten any response back. The females did a half assed job and rushed through cleaning because of leaving not even halfway through completing my house. Horrible experience all around and I would not recommend using this company if you want a good, high quality experience like they claim to have on their website. read more

Very poor cleaning service. Unreliable, unprofessional and not worth it. maids don't show up when they are supposed to, deliver poor quality cleaning resulting in me having to redo their work. Owners are not helpful as they ignore the issues. they need to hire people who care about the work they are doing and are professional. Don't hire this company, you will be sorry. read more

Poor scheduling and communication with employees results in frustration at not having services delivered when promised

This company has been cleaning our home for about a year and they're fantastic. Great customer service from the office and each cleaner we've had has been thorough and professional. Highly recommend! read more

We recently moved to Cary from Texas and were looking for a reliable cleaning service for our home. After contacting numerous companies and suffering from extreme sticker shock, we finally found Sweep Away. Wow! We're delighted. They were responsive, reliable and reasonably priced. They will be coming every two weeks to keep our home in tip top shape! Thanks guys! read more

Sweep Away has been cleaning our house every two weeks for 7 or 8 years now, maybe more. Stephen and Josh are very professional, easy to work with and go the extra mile to accommodate us whenever we need to adjust our regular cleaning schedule. If short staffed, they will clean the house themselves! Their staff are neat in appearance and do a good job cleaning our house. They work steadily and don't waste time as they move through the house. In addition to the regular points they clean, we can leave a note asking them to pay particular attention to a specific area - like after the holidays or when a "sweet but shedding" granddog has visited :). Overall, my wife and I are very satisfied with Sweep Away and recommend their service. Best feeling when you come home and you know they've been there by the clean smell that greets you at the door! Fred B. read more

I hired Sweep Away for a moveout clean before putting my house on the market to sell. They did a top-notch job! Every nook and cranny was cleaned leaving my home refreshed and ready for its new owners. Will hire them again! read more

I got the deal for Sweep Away Cleaning and I'm very disappointed. They did not do a good clean at all and I had to hire someone else to clean behind them. I will never use this service again. I like livingsocial and this is the first time I was so disappointed! they advertised 3 rooms for $39.00. Thier staff was very nice and professional. They were supposed to do living room, kitchen and bathroom. My entire apt is only about 700 sq feet so not a huge feat. They did not clean behind doors, sweep under dining table, and just kind of cleaned around counters. Not pleased at all!! They advertise a much more thorough checklist and I did not receive that quality of service at all. I realize this was an introduction deal but I should have rec'd the quality of cleaning as if it were full price. I wondered how they could get it all done in just an hour. Now I know - they literally just did a very cursory clean and left. Very Very disappointed and the second team I hired from another service was appalled at what your girls left undone less than a week ago. You have lost the possibility of repeat business with me and I have informed living social as well!! I was recently in the hospital and wanted a good cleaning! read more

I use Sweep Away cleaning service monthly and they're always thorough and hit our house well top to bottom. It always ends up looking, smelling and feeling better. They've always been awesome at communicating and setting up appointments. Can't say my experience has ever even closely matched some of the bad reviews on here. read more

Used Sweep Away (Brandy) for the first time this week and she did a great job. Plan to have them come monthly. Price is reasonable and Brandy was efficient and observant in addition to being a delightfully kind lady. 5 Stars for sure!!! read more

Brandy has cleaned our house several times and has earned a 5 star review from me. She is thorough, efficient, and pleasant to work with.

Sweep Away has been cleaning our home for over a year or so. They have always communicated, accommodated any changes and cleaned our home superbly every time! The lady that is cleans our home regularly is professional and extremely pleasant. I work from home and she text me when she is on her way as well as the owners text the day before to confirm the scheduled time is still good. The pricing is very reasonable as well. Definitely recommended read more

Don't ever use this company. The most unprofessional service I have ever had. Set up cleaning, they show up and then leave. Stay away. I was furious and will NEVER use them. read more

I would highly recommend Sweep Away. They came out and did a move out clean that was imperative to me closing our house since our buyers wanted a professional cleaning job. True to their word they came out on time and on schedule and did an amazing job. The owner was professional and i would gladly use them again. read more

I've been using Sweep Away Cleaning for about 6 months now and have had a great experience!! Maria does a wonderful job. She is thorough and detail oriented and very kind and professional too. The owners are also very easy to work with and accommodating when it comes to scheduling and were fair with pricing. read more

I use Sweep Away and have been very happy with their service. Josh and Steven are very pleasant and professional. They are very communicative and accommodating. They are trustworthy and reliable. They turn up when they say they will and take precautions not to damage carpeted areas - also, before today's difficult times, they were wearing protective gloves and masks. They bring all necessary materials and the place looks and smells great when they're finished. I would not hesitate in recommending their services. A+ for service guys! read more

I have used Sweep Away for more than 3 years consistently every other week. I love them. They clean my house and take care of details and confirm my appointments. My house is sanitized , clean and fresh on time as promised. Nothing is ever missing or broken. I feel they are an essential part of my family's team! read more

Do not use!!! Not reliable!!! Cleaners showing up late or not at all!! Lies told about where cleaners are and when available. Tried to discuss with manager and he fired us!!!! Now harassing us via text and requesting bad reviews be taken down or he will sue! read more

I scheduled a move out service. They sent one person for a 2200 square foot home. She basically cleaned the oven and the fridge. I started to clean the house myself until I became so angry with everything that was not done that I called them. They didn't wipe my cabinets or countertops in the kitchen. They wiped the front of the fridge only and scratched it. They didn't mop the floors. They didn't touch the bathrooms except one single swipe on the mirrors and the toilets. The baseboards were OK downstairs but not touched in the bathrooms. When I called they seemed very responsive and I really thought they would remedy the issues. They did come back out to complete the job I paid for, except they STILL didn't clean my tubs and showers. I ended up cleaning pretty much the whole house myself after they were given not one but two opportunities to do their job. Do not use this company unless you want to redo everything yourself. read more

Scheduled a cleaning consultation with this company. They did not show up, after 45 minutes I called and got no answer. Later they texted me back to say they had discovered I was not in their service area, and just never bothered to tell me. read more

I bought a Groupon for 3 rooms of cleaning and the two owners arrived promptly at the agreed upon time. One went upstairs to do the master bedroom, which he proceeded to do a great job dusting and running the vacuum cleaner on the carpet. I do not think he dusted the fan, but I could be wrong. There were items that were on the floor or on an extra table (not dresser) that needed to be dusted, but he seemed to only stick to the "traditional furniture" to dust. The other guy remained on the main floor and cleaned my kitchen. He did an ok job, I don't think he ran a sponge on the cabinets, but he cleaned the top of my oven and mopped the kitchen floor to some degree. Then the upstairs guy came down to work on the family room. He did alot of dusting of the knick knacks and he did dust the fan in this room. He also did a nice job of sweeping the floor and behind the couches, and of washing the hard wood floors. The three rooms that were cleaned were better than they had been, but the job felt very rushed and the opposite of thorough. I paid $39 for the Groupon and I got approximately one hour of cleaning from two guys for the $39. If I could offer constructive criticism to this company it would be to take more time when you are cleaning as it is the prized possessions of people and if you took more time then you would not miss things in the room that were screaming out for cleaning. Maybe it would add 15 minutes to each job, but I think you'd acquire more customers if they didn't feel like you were rushing though the cleaning. read more

Do not use Sweep Away Cleaning Service. I hired them for $75 to do a simple house cleaning and they finished in one hour. they missed a lot of things such as: -kitchen counters not cleaned -microwave not cleaned -kitchen cabinet fronts not cleaned -stove top not cleaned -dining room not dusted -end tables in the living room not dusted -floors behind doors were not cleaned -no furniture in any room was moved to mop under it -mediocre dusting throughout -master bedroom floor not cleaned -dirty mop left streaks of dirt and a dull finish because they used dirty rag mops from a previous cleaning job -baseboards not cleaned -rug in computer area not vacuumed -ceiling fan in one bedroom not cleaned When I called them to inquire, they said services were rendered and no refunds given. My house was even clean when they came! I think $75 for two guys to do a half-ass job in one hour is overpriced. And instead of apologizing and suggesting returning to make it right, they got defensive and derogatory and told me our house was filthy, which it wasn't, and besides, they are cleaning service and that is what they were hired to do - to clean! read more

We've been using Sweep Away for several years now, after seeing a friend's home and hearing her rave about this company. Since hiring Sweep Away, we've always been very pleased their work. One rare occasion when our usual cleaner could not come because of illness, the two owners filled in for her. They are always punctual, texting ahead a day or so to confirm the day and time. Within three hours, my house is thoroughly cleaned and smells great. I particularly love how clean my bathrooms and kitchen are afterwards. read more

We used Sweep Away for our moving-out cleaning option and we are SO happy we did!! Susie and Lisa dominated this house from floor to cleaning for a great price! Stephen has an efficient, kind, and professional team working for him. HIGHLY RECOMMEND for any cleaning services! read more

Multiple issues with scheduling and lies from the scheduler. Tried to discuss and he essentially fired us.

Always professional, trustworthy and accommodating. I'm very busy and not a great housekeeper but I can always count on SWEEP AWAY to help me out... read more

Josh and team do a great job, confirm each time by text, show up when they are supposed to and take direction when adjustments are needed.

I purchased a Living Social deal from Sweep Away Cleaning of Raleigh. When I noticed the cleaning lady (Vanessa) had not shown up for my appt. an hour after the scheduled time, I called the service only to be told that the cleaning lady had came and had been "afraid to get out of her car because she said she felt unsafe". I suppose because I live in an apartment complex instead of some big fancy house. There was not a single person outside, or barely even any other vehicles in the parking lot besides mine and one neighbor b/c everyone is at work during the day, so I don't know how exactly she felt unsafe. I've lived here for five years, no one has ever bothered me or anyone else for that matter. It was the most insulting experience I've ever had, I didn't even know how to respond. The manager (Steven) was not even going to call me to let me know that Vanessa wasn't keeping my appt. Very unprofessional. And to think, I had planned to give her $100 under the table to do a full cleaning and extra stuff like wash dishes and clean the oven, instead of just the three rooms that came with the voucher. After reading the previous reviews however, I'm glad I didn't b/c it looks like it would have been a waste of my money anyway. Oh well.Be careful about using this service- apparently they stereotype to get out of servicing homes that don't appear rich and fancy. read more

I pay $75 to have my apartment cleaned every other week. They do a good job! I wouldn't let these other reviews scare you away. They seem to be expecting a deep clean without paying for a deep clean, which just isn't reasonable. No they don't spit shine every corner of your house to complete, hospital-like perfection, but they do a great job helping me keep up with the dog hair and smell (I have 3 dogs) and making sure my place is fresh and clean with minimal effort on my part. They are also great communicators, really awesome about working around my dogs, flexible, willing to "customize," and take many forms of payment to make it as easy as possible. I have referred them to someone else. I feel that I am getting what I pay for, and I am very happy! read more

I have been using this company for approx a year. In the beginning it was pretty good. They sent several different cleaners. One was particularly great and I requested to have her do all of the cleanings at my place because she was so good. The guy I text with said he would. I also asked to always have early morning appts because I work night shift and need to sleep. He again agreed with no problem. Since then he sends the wrong cleaner, cleaners show up at different hours than agreed upon, different days than agreed upon and sometimes not at all. Almost every scheduled day I have to text and find out why the cleaner is late. (And no not just a couple minutes late, at least 30-45 minutes) Most recently he tried to tell me my cleaner was out of the country to help her sick mother. One day she was in Peru, one day Morocco. I don't think he can keep up with his lies. I am sorry to lose the great lady that did such a great job, but this guy is a jerk and never does what he says. Then when I told him his offer of 10 dollars off was hardly enough to cover all the problems I've had with him, he told me I was rude and should find another service. Just wow. Don't bother with this company, find one with some integrity. read more

Hired the company through Amazon coupon. 3 rooms for $39. We chose two bathrooms and the kitchen. Three people came in and were done in 15 minutes. There was nothing special about the services rendered, at all. They didnt even move anything on the counters to clean under them. It was so unimpressive that they came while I was at work, and I couldnt even tell the difference when I got home. I would not hire them again. read more

I started using this service about a year ago, when we first started a different cleaner would come to our house every time and inconsistently clean my house, after about 5 cleanings we had our first successful clean and requested this specific cleaner to come to our house for every clean and we would make our cleanings more frequent. About only 50% of the time did this specific person ever come out to our house, and there were three separate instances where we confirmed a cleaning and no one came to clean or we asked for the cleaner to not come on a specific week due to us being out of the country. We recently had our cleaner not show up and then was confronted via text for money for the cleaning that was not done. After airing our grievances multiple times (which we never received an apology for) we received no feedback, and decided to state that we were looking into other services. The ONLY response we received was a very childish response of "" and that was it. This company is very poorly run, very inconsistent, and communication via text is unprofessional with broken sentences and poor use of emojis. There is no loyalty for consistent long term customers. I will never reccommend this company to anyone read more

I was not happy with the work they did at all. Used Living Social to get more business, but I don't think they could handle the business they got. My house was rushed through, they missed cleaning several things...i.e chandlier above kitchen table and also counter tops in kitchen. Under the appliances were not clean at all. Very disappointed!! I tried calling them and could not get through to them until one week later. They said they would come back and do it over and never called or showed. I would not recommend this cleaning service to anyone in the Raleigh-Durham area. read more

My daughter recommended Seep Away and I was satisfied. The woman who came did a thorough job, the floors were cleaned and she dusted everything, the bathroom was clean and the rooms looked orderly and the apt had a clean fresh look. I would have them again. read more

Bought a Living Social coupon from this company and after scheduling the day and time for them to come was informed I was to far out of their area. Mind you I had already given the address more then 2 conversations previous and was given an earlier day to come and clean because they were going to be up in my neighborhood. In the fine print on the coupon you had to be within a 20 mile radius of downtown Raleigh which depending on where in downtown you map from I was well within the limits. When I called back to question again, being they were supposed to be at my house a half hour earlier to clean, I was told they were 12 miles away. OK then what is the problem be on your way !! To say the least they never came and I was told they would not come to my neighborhood. Very bad business practice since they had my address days before , sopke to them to comfirm the day before and they even called me the day of the cleaning in the morning to make sure I would be home and when they are supposed to be here a half hour later call me to say they are not coming. Will NOT recommend them to anyone !!!!! read more