Carmen's services home cleaning saved the day! I had scheduled a move -in cleaning with another…read moreprovider and they never showed up. This definitely put a delay on my move in plans and experience . Carmen's services answered the phone and came out to provide a quote same day!! I was so lucky they had a spot available next day. The move-in cleaning was superb. I definitely felt the difference walking in alone. Would definitely recommend!

CARMEN'S CLEANING SERVICES [in Waco TX] TOOK MY MONEY, DID NOT CLEAN…read more I really hate having to write a bad review but I don't want anyone else to lose $450 like I did because they saw only the easy-to-write positive reviews on Next Door and elsewhere. I hired Carmen's Services to do a deep clean move-in cleaning of an old house that was undergoing some remodeling in the kitchen. There were two bedrooms with small closets, a dining room, living room and cabinets in a small kitchen. All empty. There were a total of four ceiling fans with light kits, and vanity lights in the bathrooms. Nearly all switch plates removed, so only a couple of those often-grimy items were left to clean. All floors were brand new wood, so no "deep" cleaning required on the floors. No appliances to be cleaned. I called Carmen's and talked to husband/manager Dave Henschen. I explained that what I wanted was a deep clean [i.e. detailed] with sanitizing of all the surfaces, including walls, from ceiling to floor. When they came to do estimate, I showed them that the ceiling fans were really bad and some areas needed extra attention, like inside the kitchen cabinets, bathroom cabinets, and all horizontal surfaces such as baseboards and top of window and door trim. I showed them the accumulated dirt on fans. An agreement was reached that they could do the job the next afternoon [Thursday] for $450. That's a lot of money, but I knew it would cost me quite a bit to buy just the long-handled tools for wiping down the walls, plus other supplies, if I did it myself. And I really didn't have time to do it either. In the texted agreement I specifically stated that our agreement was for "all surfaces sanitizing in two middle bedrooms, two bathrooms, living room and dining room, including inside of all cabinets (including kitchen) and closets, and doors, and light fixtures. No appliances or kitchen counters and no blinds, just surfaces in windows." David accepted that as the agreement. Later that Wednesday afternoon they asked if they could start in the morning instead of the afternoon on Thursday. I said yes, and hurried to move a couple of chests and a day bed into the previously cleaned rooms and make sure there was nothing in the way of them reaching the walls, baseboards or ceiling fans, and all cabinets were emptied, so they could get to work the next morning. I gave them the access code to enter the house and was told they would be there about 9:00 a.m. I intended to be there at least part of the day to see the work getting done. But as things turned out, I didn't get there before David notified me at 2:15 that the cleaning crew was about finished. I got there as quickly as I could, and trying to be respectful of their time I did not take the time to move the ladder around and inspect everything closely. Carmen made a point of showing me the drawers in the kitchen and the vanity in the back bathroom, drawing my attention away from the fans and lights. The vanity cabinets appeared to be clean. I had been told that Carmen, her nephew and sister were the crew for the day and I couldn't imagine how three people could have been there for six hours and not done a thorough job, especially on the items I had designated as being of special concern. I did point out the dirty finger prints around one door knob and asked Carmen to clean it again,--which did make a difference. Her sister spoke up to say that all other doors had been cleaned. I quickly wrote them a check and saw them out, and I also left the house. Friday I went to install new light bulbs in the ceiling fans and as soon as I looked at the first fan I saw that it was almost untouched. The years-worth of accumulated dirt was still there, as it was on the other fans. The pictures I am posting show that I do not exaggerate when I say there appeared to have been nothing more than a rag dragged hastily over them, with no effort applied to reach the tight places. In the bathrooms the glass shades were all dirty, with the backsides almost entirely untouched. I was appalled that any professional cleaners would have left so much obvious dirt behind. I texted Carmen's immediately to tell them what I found and give them an opportunity to come salvage their reputation. I sent the pictures of the fans to be sure they could come prepared for what needed to be done. David came Saturday afternoon, with Carmen. He had a cloth in hand. He got on a step ladder and wiped off the fans, which was ineffective to remove the dirt from the openings on the fan motor housing. I asked if they had a vacuum or canned air to get the dirt out of the fan housing and some solution for sanitizing the surfaces. At that point he told me that obviously we had different standards, and WALKED OUT. Monday we discovered the medicine cabinets also had not been cleaned. I texted Carmen's and asked for a refund. Two days later, still no response. [Full review on Next Door Waco]

Amanda, I would like to thank you and your Team for the professional, outstanding job you did…read morecleaning and sterilizing my first home (3 bedroom, 1 office, 3 bath, kitchen,...) prior to my moving into it. It was an honor to if met you. Amanda is a fabulous, hard working woman who not only has a true love for her business, but her clients as well. I had to reschedule my first two appointments with Amanda due to unforseen circumstances. She was extremely understanding and was able to accommodate my new schedule. When Amanda came to my home she was meticulous and professional. Amanda ensured her team properly cleaned and sterilized every nook and cranny (of my house); if for some reason Amanda saw an area not up to her standards, her crew re-cleaned it. Amanda, thank you; I truly appreciate you and your team's attention to detail and hard work. May you, and your team members be forever Blessed in all your endeavors throughout your lives, in Jesus's name Amen.

What an excellent job they did cleaning the home. Very easy to communicate with them and Amanda…read morewas very concise in her communications about what they accomplish and the price was very fair. Very detailed and thorough. I would certainly use them again without hesitation. For sure a 5+ Star Rating is easy to give.

Between the substance abuse by the owner and the lack of delivery, and the lack of respect for…read moreclient possessions, it's almost impossible to be less satisfied. Lesson learned and will never do business with again. If you don't believe the review, send her a text and ask her to give you information on a quote. You'll note that Sarah's responses ramble and reflect very disorganized thought process laden with manic behavior. This is not a professionally run business. Engage at your own risk.

I can say nothing less than that Sarah is absolutely amazing! From the time I reached out to the…read morefinished product, she was professional and very communicative about our projects. I called Sarah the first time about 6 months ago for a rental home that had been " cleaned". I gave back the cleaning deposit just to find there were many issues, including a " dog smell" in the carpet that hadn't gone away after an expensive enzyme cleaning. Sarah knew just the right product to use for it that removed the smell completely! Needless to say our renter was delighted with the results. This time, again, our renters had cleaned, but left a lot to be desired. I called Sarah again, and even though it was a Sunday, she got out there and worked until 11 pm getting this house spic and span! Highly , highly recommend Just call Sarah!!

I booked with Luxx Cleaning Services for a whole house pre move in cleaning. The house needed a lot…read moreof cleaning and I discussed the specific items I wanted addressed with Barbie multiple times. Her team spent a day and a half at the house "cleaning". After we started to move in, we found the kitchen cabinets and drawers were not cleaned out and dishes from the previous owner were still in some of them. The dust and cobwebs on the walls and ceiling were a specific item I requested to be cleaned and they were not touched. The bathroom showers still had not been cleaned. The carpets were supposed to be steam cleaned but the small machine they used did no good. They didn't even vacuum up after using the steam cleaner. I'm extremely disappointed with the work they did and cannot recommend them to anyone. Rating would be 0 stars but it won't let me do 0.

Angelique was amazing and did a fantastic job. She is very friendly and thoughtful about my home. I…read morewould recommend her 100%.

This is amazing quality of work. The sparkle, the smell good, and the attention to details is on…read morepoint. The professional staff blew me away - they arrived with a mission and everyone was fast to take action. I am blown away by the experience.

Update: 12/5/23 - I'm updating this as the owner did reach out to us and refunded the cost of the…read moreinitial clean. While I don't believe we will be using them moving forward I respect that they stand behind their work. Our former housekeeper moved so we recently had Purple Fig come in for an initial cleaning with the hopes of setting up a twice a month or bi-weekly service. We were quoted ~$280 per visit which was higher than our old housekeeper but seemed reasonable enough given they bring multiple people. They claimed the first clean was to bring things up to the "Purple Fig Standard" but when I got home after the cleaning I genuinely had trouble understanding what they did while in my home other than leave a candy cane on our kitchen counter. They don't do any laundry (even bed sheets/towels, not looking for a wash and fold service here) which is frustrating but I can somewhat understand given the time a laundry cycle takes. The most egregious offense was that they apparently also dont do any dishes . Again, i'm not asking for a post-Thanksgiving dinner cleanup here but we had a few pans and plates from last nights dinner in the sink and they didn't touch them. Overall, my wife and I struggled to understand what they really did to clean our home. When we decided not to continue with the bi-weekly service they then retroactively charged us $470 for the initial clean. For the price they charge not doing laundry or even tidying up the kitchen when there are a few dishes in the sink doesn't feel worth it. The best part of a cleaning service is coming home to a clean house that you can see and feel as soon as you walk through the door. With Purple Fig, I walked in to a house that felt like the cleaning service had to reschedule for another day