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    Sweet Home Closets

    5.0 (1 review)
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    Services - Sweet Home Closets

    Custom cabinet construction

    Pre-made cabinet installation

    Home organization

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    2 years ago

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    Melissa C.

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    Closet Factory

    Closet Factory

    2.0
    (1 review)

    The sales and design portion started out well, but the execution did not meet our expectations. We…read morewent with them because they could design some areas and spaces that we needed for our office, however, when executed, our designer did not think through that I am not 6 feet tall and I have to stand on my tip toes to reach the door handles to ALL of my upper cabinets (10 total)...would you be satisfied if you paid a large sum of money and you can't reach your door handles and nobody has even followed up with you after your project to see if you are happy with it after a month? I am still missing 2 drawers that they didn't cut right because of the pop-up plug that they didn't account measurements for. My 2 bottom file drawers have major space in between the files - poorly designed, total waste of space. The counter top which is a quartz is very thin and I recall the sample being much thicker. The installers - don't get me started. When I told the sales gal about it, she just gave me this blanket message about passing it along to the install manager. They didn't do anything about it, and the next day they cut in our garage and my daughter who was getting ready to go to college had all of her stuff in there, it had sawdust all over it and we had to wipe everything down because there was sawdust all over everything in our garage. They swept but they didn't account for the layers of sawdust on everything. Inside my office, they left tools all over my office desk, inside the cabinets, they left a ladder on top of my desk with a broom, tools just laying on the cabinets, there was a caulking gun leaking on top of my quartz countertop. There was sawdust all inside my cabinets and on my floors. I had to do so much clean up after they left throughout all the cabinets and my floors and dust everything top to bottom. There's a few issues with some splintering that we have not yet heard back from anyone and it's been a month since they finished. We've paid, A LOT of money for this office, it sure does seem like they took they money and ran. While the cabinets are nice, customer service is the worst I have ever experienced and there were a lot of things that did not get addressed.

    From the owner: Discover unparalleled organization with Closet Factory Charlotte, where custom closets and built-in…read moresystems transform your home. Our expert designers collaborate with you to craft unique 3D designs, ensuring your space meets all your organizational needs with style and precision. From closets to complete garage builds, our professional team delivers and installs around your schedule for a seamless experience.

    Sweet Home Closets - cabinetry - Updated August 2026

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