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    Sweet Sugar Burst

    5.0 (1 review)
    Closed 9:00 am - 12:00 pm

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    2 years ago

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    K L.

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    For Heaven's Cake

    For Heaven's Cake

    3.7
    (88 reviews)
    1.9 mi
    $$

    Had a local bakery pull out from my order and the team at For Heaven's Cake did not disappoint…read more Cookies were exactly as I requested and ready on time. I appreciate the efficiency and great customer service. We will definitely be contacting you again in the near future. Thank you!

    My experience with For Heaven's Cake wasn't a good experience at all. I looked at many reviews for…read morebakeries in the area for my granddaughter's Sweet 16th birthday, so I went with this bakery. On 9/26/2025 I selected a cake design I was looking for off their website, so I called to place the order (I did say I have a topper for the cake which I was reminded of that when I picked the cake up on 10/8/2025 & that's fine). Cake, I ordered was to feed 20+ ppl and it was what I thought for a 2-tier cake. Girl who took my order was very vague and didn't ask many questions, as I think being a bakery should have. Needless to say, no one from the bakery contacted to follow-up of my order prior to my pick-up date. I called on Monday 10/6/2025 as the date needing this cake was two days away and to find out on their website the bakery is closed on Monday's and there are no recordings on their phone regarding this. After calling the bakery I sent a text message to the phone number given to me at the time of placing my order, no response until 10:09 am on Tuesday asking the name on the order and I reply immediately with no reply to my text from the bakery. I call the bakery at 11:37 am since they hadn't responded to my text and was told at first, they didn't see my order, then order sheet was found. I was told that the cake would be ready for pickup between 10:30-11:00 am on Wednesday. I didn't receive a text or phone call saying my order wouldn't be ready until later in the afternoon. I called again on Wednesday at 2:00 pm to find out if my cake was ready to be told it's being finished up now, so I requested a picture to be text to me and was told sure. At 3:28 pm I left work to pick up the cake and called on my way to find out if it was ready or not and it was. I told the baker I requested a picture of the cake to be text to me and I was told I didn't receive that message, so I asked her directly and she sent the picture of the cake. For $110 cake it wasn't anything I was expecting, I was very disappointed in the presentation of the look of it. She tried to say a contract was emailed to you and it wasn't, as I check my emails several times daily. I expressed my disapproval of the cake; it was very sad looking and the writing I requested to be added looked like a very young elementary kid wrote the wording for them. I had the writing remove, because it looked awful! Then we cut the cake to find the cake was dry, no moisture at all. A friend who loves cakes and is a baker herself told me later as she was debating on telling me the truth or not, the cake either was baked or left in the open air too long and icing wasn't good. Again, very disappointing that cake wasn't up to expectation. I will give credit to the baker as she did give me credit back to my credit card, due to their lack of attention to details. If I were in the bakery industry and a customer ordered a cake for a special event and it wasn't turning out pretty or exceptional I would send a picture of the cake to make suggestions or options to make it more appealing. Nothing like this occurred!!! I've attached pictures of the cake I wanted something similar to vs what I was given.

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    Sweet Sugar Burst - cupcakes - Updated July 2026

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