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    Sweets By Gabby

    5.0 (1 review)
    Open Open 24 hours

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    5 years ago

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    Emily’s cake house

    Emily’s cake house

    3.3(4 reviews)
    1.9 km

    After researching different cake places and reading all the 5 star reviews I was excited to order…read moremy son's baby shower cake. Sent 2 pictures of how I wanted cake and supplied all the decorations to go on cake. When picked up cake it was a whole different color. Needless to say I was appalled. Attempted to communicate with the owner of Emily's Cakehouse and she dismissed all of my concerns and proceeded to say she chose that color because she thought it looked better. Cake was yellow gold! The cake was $300 and offered me no resolution or compensation. This cake did not go with any of my baby shower decor. The owners response was "it must be your first time ordering a cake cause I worked hard and you can take it or leave it." Not once did she attempt to communicate with me and ask me if she had any questions.

    I hate to leave this review, but I'm so upset. I ordered a cake for my daughter's 1st birthday and…read moreit was lovely. I decided to order again for her 4th birthday and I was quite a price that had increased by 50%. I was shocked by the price, but I understand that inflation has impacted us all. I knew that we were satisfied with the service before, so I was ok playing $180. When we picked the cake up, we noticed that it was collapsing, but thankfully it made it until the birthday party. She also told me (at pickup and not before) that she made the Afro puffs out of styrofoam. Why would you put styrofoam on an almost $200 cake. At that point there was nothing I could do, it was already done. When it came time to serve the cake, my hands were dyed black from having to remove the styrofoam and it peeled off half of the top layer of icing. We started to eat the cake and my husband came to me and whispered that he had a long hair in his slice. I later had two other guests mention that they had hair in their slice. I was absolutely mortified and infuriated. I sent a respectful message with pictures to the owner/decorator and her solution was to offer a free cake for the next time I needed one. Umm...no thank you! This cake was inedible due to the hair. It's like playing Russian Roulette with each slice. Like I said, inflation has affected us all, and we spent quite a bit to have a cake of such poor quality.

    Photos
    Emily’s cake house - This is one of the three hairs.

    This is one of the three hairs.

    Emily’s cake house
    Emily’s cake house - Inspiration photo/actual cake

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    Inspiration photo/actual cake

    Sweets By Gabby - customcakes - Updated May 2026

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