***If you're looking for a swim school that's home based and has kids running all over the parking lot banging on your car doors and windows then this is the swim school for you**
My son attended Swell swim school for almost 2 seasons
Unfortunately this last season was cut short by the owner Katy. I wish I would've known sooner the type of business owner this place had and I would've took our money elsewhere.
Story time: My son and I show up one day for his swim lesson, I notice there's a little boy running all over the parking lot, banging on customers windows and doors trying to direct traffic for "fun play"
I try and let it go it since I have kids of my own, but this kid was persistent on following my son and I telling us rules for his parking lot and etc,
I then disengage with the kid as I don't want to be late for our swim lesson and this kid (same from the parking lot, about 3-4 year old) tells me he's going to "shoot me in the face with his nerf gun" he tells me this because he notices I'm not paying attention anymore and he wants me to understand his rules
I'm appalled and shocked that a kid this age would say this? I'm wondering where the parents for this kid are since he's wandering around alone.. mind you I'm with my son who would NEVER say something like this to a stranger so I'm walking away and I tell my son that's a bad kid we don't say that
I don't say that directly to the little boy I say it to my son so he understands this type of behavior is not okay.
Long story short, we go on with the day & my son attends his swim lesson with his phenomenal teacher Miss Lauren and right when his swim lesson is over my son is changing into dry clothes.. the owner Katy who it's my first time meeting comes up to me in-front of all the other parents waiting and confronts me about the situation and has his son apologize which I thought was nice however she follows this apology with letting me know there's "no such thing as a bad kid" and ensures to let me know that this kid running around was hers and that it's his house. I then proceed to let her know, her kid told me that he would shoot me in the face with his nerf gun in-front of my son which is NOT okay and this owner seemed to disregard that.. she was more concerned on the fact that her sons feelings were hurt.
I forgot to add that I'm also super pregnant at the moment, so I don't have time for the drama let alone cause a scene in-front of other parents at this facility so I let Katy know this incident wouldn't happen again and she says "good" and walks away
Well, I guess Katy didn't like my response because
Literally, a couple of mins later as I'm about to take off with my son since we are done for the day Katy, immaturely comes up to me & states she doesn't feel
Comfortable with my son attending her swim school anymore and that this lesson he just completed would be his LAST one , oh & that we would get a refund for the remaining classes my son has left... (in front of ALL THE OTHER PARENTS)
Mind you my son still has a couple of lessons left In his swim season, I'm appalled and shocked and embarrassed that Katy would take this out on my son who had NOTHING to do with the situation.
Pretty much my son had to change back into his swim clothes, graduate early and get his medal. All this is happening as the next kid now has to wait for his swim lesson to start with Miss Lauren due to the owner kicking my son out of her school & miss Lauren having to spend extra time with my son to have him "graduate".
Again, I am soooooo embarrassed, angry and in shock at how Katy (the owner) handled all this.
As a parent, I let my son know he did awesome and that is why he was graduating early from swim school since he's questioning on why that was his last swim day..
Later this day I go home let my husband know what happened he's just as upset as I am he contacts Swell Swim school & Katy's husband answers, they have a conversation & my husband asks if my son is able to finish his remaining swim lessons.. the owner lets my husband know he will talk to his wife and get back to us which he did later in the day & says
Nope, my son is not allowed back.
This was just not the way I pictured this high rating swim school to be, it's upsetting.
However, note that this situation that happened to me can happen to ANY parent that attends this school if it hasn't already so just be mindful of that i'd recommend looking into other swim schools that are actually professional to avoid any mishaps. :) read more