Had a fantastic experience working with Zach at Capital RV! He made the entire process smooth,…read morestress-free, and straightforward. Also, a huge shout out to his wife, your hard work training this guy has clearly paid off! If you are looking for an honest knowledgeable and well-behaved representative, definitely ask for Zach. Highly recommend!

I give Capital RV -5 stars, they had camper for 3 1/2 weeks they didn't even get the recalls done…read moreand they knew there was two recalls that needed to be done. All the paperwork said the warranty work was all done on June 4 except for one thing and they didn't order the switch for that until June 15th. They kept telling they us they were waiting on Keystone to approve the warranty work. We called Keystone and they said all the warranty work was approved. They were just jerking us around. Could explain why the warranty work was done. We are several times for them to explain to us why the warranty work didn't get done and the guy goes I don't have an answer. They had the camper from May 31st to June 20th and they couldn't get the recalls done. That's piss pour customer service. we should be able to rate them minus stars instead of one giving them one star, they didn't even deserve the one star. My advice don't buy a camper from them and don't take your camper there we purchased a camper from them and we purchased elsewhere and both times shitty service.

Wouldn't take my motorcycle business anywhere else! I emailed their company in the morning and…read morereceived a response in less than 5 minutes that someone would be calling me that day. I met with Darren that same afternoon about selling my motorcycle, and not only was he extremely polite and friendly, but every other person I encountered there was great! Fantastic customer service!!! I wouldn't recommend anyone else but Pure Honda!

Horrible, greedy people! We took our generator, which wasn't working in, that was just a year old…read moreand had been used very minimal (still under warranty) in to see what was wrong. Four days later we get a call to pick it up. When we go in they have a charge of $135 plus dollars for an oil change and carb clean!!! Honda didn't even give us a curtesy call to tell us what was wrong with it, or to ask if we wanted to go ahead and get this work done. This is something we are more than capable of doing on our own. After speaking With the obviously very greedy owner and explaining this, he told me that the charge was minimal. My reply was this...this charge may be "minimal" to you....but it's not "minimal" to us, after just losing our only source of income (job loss) with five kids at home to feed and support on our OWN. He just looked at me like he wanted to get back into his convo with his two workers all sitting there. Made me sick to my stomach the lack of empathy or concern except for being greedy and getting his $125 shop rate fee that we would have been more than happy to do on our own and simply pay a diagnostic fee. GREED.

We bought a Tritoon from Vallely Sports and Marine in Minot ND. When it was bought in March 2025 we…read morewere not able to take it out on water before purchasing. We were promised by both the finance manager and sales man that if there were issues and they would resolve them. They told us to let them known right away if there was an issue. Within the first five minutes out on the water we heard a horrible sound coming from the wheel. We sent multiple videos to salesman who said bring it in right away. We brought it in to get fixed along with a couple other things. Got the boat back. They only fixed one thing (fuse blowing things out) didn't fix the sound. Took it back a second time again to fix it. Sent more videos. Which the mechanic, manager and salesman heard the issue. They were going to fix it this time. First time they just bled lines. The second time they put in new fluid. We were told to bring it back if there was any issues but they thought they got it fixed. Took it out for a third time and the exact same sound came back right away. Then the issues came when we had to start talking to the owner Tim Vallely. When I say he's a piece of work thats the kindest words I can say about him. I called the store and ask for a manager. She sends me to him. He says his name and I asked, sir are you the manager and he hung up on me. I called back again. Told her he hung up without even hearing who I was or talking to me and she put me through again then he just pushed me to voicemail immediately. Proceeded to vomit out crap when my husband called him today. He is not willing to fix an issue, even though it was promised to us by two people consistently before we bought the boat. Please tell me if this sound is a normal sound for a pontoon/tritoon and then please tell me if you have any issues with Tim Valley? I strongly strongly recommend nobody buys from this company. The salesman was an absolute delight and very kind human. The issues don't come from the working staff, the issues come from the owner who is an absolute snake (Tim). We even had two other mechanics. Listen to the videos. Tell them about it when we were on the boat and sending videos to them. It sounds like the helm pump is going out in the steering wheel. Tim was so kind to say that he didn't hear anything in any of the videos. Just spreading the news don't buy from this man. He will not stay true to his word or the word of his company. We are not the only people we are finding out he has lied too.

Absolutely horrible. They had my Rzr for 2weeks didn't call me once. went ahead and ordered the 700…read moredollar part without my permission. Had to call them then they asked if I wanted them to go ahead and fix it. Turns out that part didn't fix the issue. Now they want even more money to fix it. They do not know what they are doing.