Thoughtful, prompt and courteous service! Traveled with a party of 3. Couldn't beat the price and…read morevalue of having been met outside arrivals and lead to a waiting car! Compared the cost of a £25/per person Heathrow Express ticket price for 3 adults, selecting Simple Airport Transfers was a no brainer. Would definitely use them again. Thanks!

Needed to get from Heathrow to Stansted airport. Had to catch a flight from Stansted to Stockholm…read more Driver greeted us at the terminal and wasted no time in getting us to the parked limo. He made good time. He didn't chat much. We were pretty happy about that. It was early in the morning. We had just gotten off a flight from DC. Helped unload our bags at Stansted and pointed us in the right direction. We made our connection.

Really convenient train between Heathrow and Paddington station that I wish I'd known about several…read moreyears ago! I'm not sure if this is advertised a lot or that many people know of it. There's the Heathrow Express, which is advertised at the airport and station a lot more clearly than its sister the Connect. The Express goes directly from the airport to Paddington and takes roughly 15 minutes, whereas Connect stops at multiple stations, picking up people/dropping them off along the way. Follow the signs for the Express, and you'll be just about where you need to be for the Connect. The trains are clean and you're not dealing with the general crowds of the London tube, so it's a relief when you're carrying luggage and just want to sit back and relax a bit after/before a flight and during the commute. I decided to give both a try to see how they compare with each other, and I'm glad I did. The Heathrow Express is even nicer, but that's also reflected in the price tag of 22 pounds; the Connect is about half that price, but also takes about twice as long. Either way though, you'll have to drag and carry your luggage around a bit to get to the platforms, but it's not as extensive as taking the tube and carrying them around flights of stairs. If you're traveling solo, both the Express and Connect are the better financial options over hailing a cab to central London. However, if you're in a group, hailing a cab and dividing the fair could still be the most convenient and worth it.

My wallet and I feel much better taking Heathrow Connect, than its brother Heathrow Express: it's…read moreroughly half the price, but also half as quick - a trade-off that I'm willing to do more often than not. (Being German, I'm way early anyway, so I can comfortable squeeze in that extra 15 minutes.) Both Heathrow Express and Heathrow Connect leave from Paddington Station. Yet while the former is very easy to find, the latter is less obviously advertised throughout the station. Let me tell you where to find it: Platform 12! Make sure you get the tickets before heading to the platform though - you can buy them from the normal National Rail ticket machines. Life in the fast lane - not always my preferred choice!

I come to London often and this was the first time I used Airport Transfer. The communication and…read morebooking process was online and super smooth. The pricing was very reasonable. Upon arriving in London we found our driver easily. He was very courteous and the car was clean. Would use them again!

This is my first time booking (on-line) for a Chauffeur Service, to a foreign country (UK), for…read morerides between Heathrow Airport and my Hotel in London. Booked an arrival and return pick-up, for a total of 98 British Pounds. Not bad at all for a two way ride! ( A Black Cab will cost over 100 Pounds one-way from the airport) My driver called my cell phone at pre-arranged time, upon landing at Heathrow. He greeted us at the arrival exit, with a placard with my full name on it. The driver was very courteous and helpful with our luggage to the car. Bottles of waters are available in the car. On our return trip to the airport, the assigned driver arrived at the hotel early for pick-up and gave me a call. No stress and no-frills impeccable service! Highly recommended for travelers arriving in London with spouse/family and a lot of luggage! I cant imagine people travelling any other way!

If I could give 10 stars for this car service, I would without hesitation. From the moment our…read morefamily contacted Karo to arrange transportation we knew we were in the best of hands. We landed at Heathrow Airport this afternoon and our driver, Suren, blew us away with EXCEPTIONAL, top-notch care and attention to detail. He greeted us promptly at the airport, insisting to take and handle our large pieces of luggage and offering an exceptionally warm welcome. The vehicle was spotless, comfortable, and well-equipped with amenities that made our ride so comfortable we didn't want it to end (charging stations, Evian water, etc). Suren's professional demeanor and courteous manner set the tone for the best experience possible. I highly recommend this car service to anyone looking for reliable, first-class transportation in London!!! It doesn't get any better!!! We've already arranged for transportation back to the airport at the conclusion of our trip & we're looking forward to it!!

Super easy to book online (compared to several I've tried that are so difficult) plus a quick…read moreconfirmation. Our driver, Suren, was professional, kind and accommodating. The van for 6 passengers for a day outside London was clean and comfortable. Definitely would book again!

The company was late picking me up at the airport. The return trip booked 4 days later was meant to…read morebe with the 9:45 a.m. pickup. They arrived at about 4:15 a.m. causing the hotel to wake me. The message was passed on about the correct time. They elected not to arrive at all. I called the office and they had no interest in resolving the problem. Given that this was prepaid they had an obligation to resolve. Avoid this bunch at all costs

I had a really good experience with Airport Direct -- and will definitely ring them again upon…read morelanding at Heathrow... To time it right, if you order the cab upon landing is usually quite good -- you can also give them your flight number and they'll arrange to be there shortly after the flight confirms its touchdown at LHR. I arrived exhausted on a busy Saturday afternoon and needed a car. Not willing to pay 80 quid for a black cab or brave yet another train/tube combo, I pulled up my Kabbee app and found Airport Direct. Within a minute I received confirmation. It would've been helpful to know the process of airport pickup (I'm obviously not well educated!) -- but here you have it. They'll confirm your car via text. Then the driver will go park and then meet you by arrivals with your name on an ipad or notepad. They'll escort you to the car and you'll be on your way. If you are in Terminal 1 -- this will be near Costa Coffee. I had to call to make sure as I was confused, and the girl on the line was really helpful. For 42 quid -- I made it home, the driver was very nice, helped me with my bags the whole way. He was a safe driver, asked me if I'd like the music up, didn't make unnecessary conversation (I think he could tell I was beat!) and offered to help me with my bags to the door, too. Will ring them next time I'm sitting agitated in immigration so I can bust on outta there!

I reserved a ride with Addison Lee from Kings Cross to Heathrow Airport. My driver was 30 mins…read morelate. I called customer support and they wouldn't help without my booking number, which just wasn't handy at the sidewalk pickup spot. I found the driver's phone number in the app, and called him for his status. All he said was "traffic man, what can I do" then hung up on me. When he did arrive he was clearly in no hurry, almost intentionally, despite how close we were to departure time. It is apparent that these folks don't care. A very similar thing happened on my last trip with them. They used to be dependable, but no more. I recommend finding another option for car service.

DO NOT USE THIS COMPANY appalling customer service on the 7th June…read more I had prebooked a taxi with your company to take me and my 80yr old disabled mum I would like to lodge a complaint regarding your appalling customer service on the 7th June. I had prebooked a taxi with your company to take me and my 80yr old disabled mum to the emirates stadium as we were going to see Robbie in concert. I knew transport was going to be issue so chose what I thought was a reputable company, how wrong was I, to PREBOOK and PAY for our journeys to take the STRESS out of the evening, ensuring we would be able to safely get back to our hotel at the docklands. The pick up journey taking us to the Emirates from the docklands, was amazing and the driver was super helpful and professional and I thought I'd definitely made the right choice in booking with your company. However how wrong could I be.  We arranged to meet the taxi at Holloway station at 0004 as it gave us enough time to exit the stadium and ensure we could get to the collection point in plenty of time. When it got to 0004 I called the office after fighting past an automated bot to speak to a call handler to ask where our taxi was, as I hadn't had any correspondence from your company since I made the booking, yet for the pick up I had messages to let me know my driver was on their way etc. This woman stated that they didn't have a driver available for our pick up and would keep us updated. Now if I had been calling to book a taxi immediately that made perfect sense, BUT I had PREBOOKED & PAID for collection at 0004. when I asked the call handler what she meant she said, we dont have any drivers free for your booking. Now again this was PREBOOKED on the 6th June 24 hrs before we needed the taxi.  I explained that this was for an 80yr disabled lady with a mobility scooter hence why I PREBOOKED so that the vehicle could take the scooter. I then got told to make my own provision to get back to my hotel. So your company were happy to leave 2 women, one of which is 80yrs and disabled, to find their own way across London in the middle of the night.  I dont understand how you can get away with scamming people to pay upfront for a PREBOOKING then just not fulfil the booking.  I will be sharing this awful experience all across.my social media and especially the disability groups advising them to never use use your company as its appalling that your staff treated an 80yr disabled person like this, what if it was their mother or nan who had been left stranded, would they have been happy. Your company was willing to leave 2 females stranded in London, at that time of night with no care at all, but of course why would you when you had my money in your bank already. Thankfully a traditional London black cabby was able to help us and also confirm that this isn't an isolated incident and that your company is known to only care about the money and not its customers.   to the emirates stadium as we were going to see Robbie in concert. I knew transport was going to be issue so chose what I thought was a reputable company, how wrong was I, to PREBOOK and PAY for our journeys to take the STRESS out of the evening, ensuring we would be able to safely get back to our hotel at the docklands. The pick up journey taking us to the Emirates from the docklands, was amazing and the driver was super helpful and professional and I thought I'd definitely made the right choice in booking with your company. However how wrong could I be.  We arranged to meet the taxi at Holloway station at 0004 as it gave us enough time to exit the stadium and ensure we could get to the collection point in plenty of time. When it got to 0004 I called the office after fighting past an automated bot to speak to a call handler to ask where our taxi was, as I hadn't had any correspondence from your company since I made the booking, yet for the pick up I had messages to let me know my driver was on their way etc. This woman stated that they didn't have a driver available for our pick up and would keep us updated. Now if I had been calling to book a taxi immediately that made perfect sense, BUT I had PREBOOKED & PAID for collection at 0004. when I asked the call handler what she meant she said, we dont have any drivers free for your booking. Now again this was PREBOOKED on the 6th June 24 hrs before we needed the taxi.  I explained that this was for an 80yr disabled lady with a mobility scooter hence why I PREBOOKED so that the vehicle could take the scooter. I then got told to make my own provision to get back to my hotel. So your company were happy to leave 2 women, one of which is 80yrs and disabled, to find their own way across London in the middle of the night.  I dont understand how you can get away with scamming people to pay upfront for a PREBOOKING then just not fulfil the booking.  I will be sharing this awful experience all across.my social media and especially the disabi

Driver was on time, helpful, personable and played Dire Straits on the stereo! It won't let me…read morepost without more characters

We were very pleased with the services of Twelve Transfers on a previous trip to London that we…read moremade prior arrangements with them again to have a driver waiting for us when we came out of customs at Heathrow Terminal 5. Our plane was late in arriving and somehow signals got crossed and the driver was not there. After a few phone calls, we found each other. It was a quiet and uneventful ride. We have come to rely on the efficient and prompt service we have received from Twelve Transfers. We highly recommend this company. It is nice having a picture of the car and driver who would be taking us from London to Southampton. Karim was waiting for us when we left our hotel. The car was a Jaguar and was most comfortable. Karim was a very skillful driver getting us out of London in no time and on the motorway to Southampton. It was an uneventful trip. We through enjoyed our conversations with Karim on various topics. He was a very nice young man.

Yes! These drivers were excellent, prompt, helpful and very polite. We had two people in our party…read morewho are very large and they fit in the vehicle just fine. Unfortunatly, one person got car sick but the driver was SO nice about it! Please consider using them if you want great service on time and safe drivers.

Responsible, timely and flexible. Remember to be clear on your baggage needs. I would definitely…read moreuse them again when in London

These guys are the BEST! We were coming into Gatwick late at night from an international flight…read more(Morocco). You never know how long delays will be, or how long customs will take. Our driver was there with a smile and a sign with our name on it. What a welcome sight after 12 hours of travel time! Our driver was so friendly. He told jokes most of the way to our Heathrow connection, and kept us very amused. He also had the car stocked with waters & CANDY! Kids thought he was the best driver ever. The company was professional. I arranged everything over the internet, pre-paid the fare and it all went as planned. No complaints. We haven't always had good luck with transportation companies, seems like they're never where they should be. This place is fantastic - highly recommend.

Excellent service! New, clean Merc and friendly driver! Have been met at Heathrow to drive to…read moreWimbledon and back the same day; £160 for the return trip. Can highly recommend this professional service!

I booked a car here 5 months ago over the summer confirming the payment on the dot of seeing the…read morevehicle for a winter wedding. Firstly, it took the firm 3 months to send me an invoice and I repeatedly phoned the firm to send over an invoice for the deposit. They promised us the vehicle would arrive 15mins early from the scheduled timed at the pick-up location and unfortunately it was an hour late due to a punctured tyre. However, when the car arrived at the house it wasn't cleaned externally and the ribbon wasn't placed from the car when it arrived to pick up the bride and the driver made the excuse "The ribbon had fallen under the car whilst the tyre was being replaced" which is a rather odd excuse to make. We were promised the car would arrive 15mins before the scheduled pick up time and the car would arrive with a ribbon. Unfortunately, neither of these 2 things happened and the entire party was delayed by 1 hour. When the vehicle arrived at the venue all four tyres looked to be in good condition and it didn't look like the punctured tyre had been replaced. Considering the tyres of this vehicle are huge and it seemed the driver was unpunctual for his shift. From an automotive engineering background who runs an automotive mechanics garage those tyres on the vehicle didn't look to be replaced because all four tyres were in mint condition and not a single tyre looked dirty considering most spare tyres are. I relied heavily on the driver for being punctual but unfortunately the driver delayed us for obvious reasons by leaving late and picking up the bride over an hour late and delaying the guests waiting time. Very disappointing experience!