This has been my favourite watering hole for some time now . Noisy pub quiz on a thursday and…read morekaraoke on sunday which can be entertaining . Fantastic bar staff who aim to please . Good bar food served within 10 minutes after ordering . Have wobbled home many a time from here and can see no reason to stop :)

I've never actually spent a night at this hotel, but I've utilised the function room and garden for…read morevarious birthdays and 6th form parties. The main function room is large, and works perfectly for celebrations. There are plenty of tables inside, and I'd say you could fit up to 200 people in the room, so you don't have to worry about too many people turning up. Unlike social clubs, the décor inside Westley is bright, sophisticated and inviting, which marks a perfect environment for those special occasions, the ones that NEED to be remembered. There's a medium-sized bar at the side of the function room, which does get a little busy with customers. But the staff do try their hardest to serve proficiently and quickly. The alcohol prices are pretty average to most other places, which is okay, as you'd expect a hotel to put the prices of drinks up. There's also a little sheltered smoking area in the garden that's perfect to catch a bit of fresh air, or converse with friends if the music inside is too loud to talk (or if you're not yet drunk enough to dance.)

This hotel is conveniently located on the Birmingham International Airport property. You can walk…read moredirectly from the Terminal to the front door of the hotel without the need of a tram, a moving sidewalk, or a shuttle. Thus, if you miss your flight while staying here it truly is your fault. The hotel lobby is luxurious which raises questions about the affordability of the rooms. I captured a very respectable rate which included breakfast. The hotel's restaurant provided excellent food quickly in a very comfortable and elegant setting. I almost forgot that I was in Birmingham. Almost. The room was very nice with everything and every amenity that I would expect from a Novotel.

I have only stayed at this hotel once and it was an overnight for an early morning flight…read more The check-in process was easy as you have the option to cue for the human behind the desk or the automated service, as there was a long cue I went automated and it was painless, compared to some I have tried. The room whilst not the biggest was well appointed and served its purpose very well. The bar area was spacious and had many areas to sit yourself and relax. They also had a couple of TV's dotted around to entertain. The restaurant area looked good however I cannot comment as I did not use the service. The bar had a full range of spirits and beers which is always welcome. As I had not charged anything to my room the check out process was a smooth as checking in, how it should be in every hotel! The hotel staff get a big thumbs up from me. My flight was at silly o'clock in the morning so bleary eyed me forgot an important item in my room which I only discovered was missing when I was going through security in the airport!!!! So I called the hotel and they found my item and kept it until I returned the following week to collect it. Better than some places when I have left stuff and they have told me 'we cannot find it' a likely story I feel, anyway back to the Novotel staff they get a high recommendation from me and I would certainly use the hotel as it's location to the airport is superb if you have to catch a silly o'clock flight ;0)

It was our third time at the spa. I bought a groupon offer which included time in their fire & ice…read moreroom (sauna etc), facial and massage, as well as afternoon tea. It does take a while to phone up and either speak to someone / or they call back, to make a booking. I found it easier to email my booking request!! But the spa is great. The Ambience is perfect! Staff are lovely!! One thing with fire & ice, each time we visit, there has been at least one thing not working like today it was the hydropool so it means you don't get the full experience for what you pay for. But I still like the spa! I recommend it. Plus the girls in the cafe are great, we couldn't eat all our cakes so the girl boxed them up for me to take home!!!

Thinking it was definitely time for some relaxation I headed to The Belfry for a solitary spa day…read more I had been given a gift voucher for which included treatments and afternoon tea. I called the week before and booked my slots. When I arrived there was some confusion as I was not listed on their systems. After waiting for half an hour in the café it turned out that I had been booked in on the wrong day. This was not a great start to my relaxation. However, the manager who dealt with me was very accommodating and took a 'customer is always right attitude' which went a long way to ease my growing annoyance. Once the issue was resolved I have to admit that I loved this place. It was quiet and charming. The facilities are incredible. The pool was a lovely temperature and the sun loungers were comfortable. There is a glass roofed area where you can lounge in the sun or if it is a very nice day there are loungers situated outside. After a short swim I went up for my first treatment, a facial. It wasn't the best that I have ever had but it was still nice. After this I went for afternoon tea which was incredible. My only suggestion would be to have a few more savoury items to go with the sweet. Next was the Fire and Ice Sensorium. I spent a full hours and a half in this area as it was just so good. Approximately 10 different stations offering different hot and cold sensory experiences including sauna's, showers, ice chips, sun lounge and massage pool. After another hour or two I went for my second treatment, a back massage. Again, not the best I have ever received but still enjoyable. All in all, I came out of this day feeling rejuvenated and had the best night of sleep I have experienced for a while. I would love to give this spa five stars, however the initial mixup (and waiting around) in addition to the so-so treatments have had to knock it down to four.

The food was late and dry and nasty. It felt…read morelike forever the cake was fine

I live near the Village Hotel and now and then use the spa & fitness facilities. I have to say that…read morethis hotel has a nice atmosphere. Especially the big pool which you can use as a member is very nice and clean. The fitness facilities can be quite full - but as everywhere it depends on the time you go. The spinning courses are my personal tip... Jump on a bike and enjoy a cool workout in a dark music filled disco room. Spa treatments can be booked for an extra fee and are wonderful. The staff in all departments is very friendly. My only minus point is the high member fee of ca. £45 per month. Other than that a great place to go and a guaranteed sporty time!

It's a nice hotel…read more The room was very clean and the bed was very comfortable. We had spent the evening at the o2 in Birmingham seeing Papa Roach! We decided to have a drink in the downstairs bar at the hotel. Was very dark and lit with purple lighting, quite unique and relaxing. Staff were very friendly and I'd recommend 100% for the price we got it at!

Contrary to popular belief, Germans have a sense of humour. How else could you explain Penta's…read morefirst step of rebranding this former Ramada Encore hotel with such an obvious nod to Fawlty Towers ... Actually, this whole branding issue is a mess: on Google maps you can still find the hotel as Ramada Encore, the name on the hotel itself simply reads Encore, and the leaftlets in the rooms ask you to join the Wyndham Group's loyalty programme - fat chance ... I was in Birmingham for a conference and booked into the hotel as part of a large group. The sales team must have had a good old laugh at offering us a special conference rate at a time when the hotel should have been closed for refurbishment. Instead we arrived at a building site. What was once the hotel lobby was now a walk-in skip filled with rubble, with the entrance moved to the fire exit - hastily marked with pieces of paper stuck to the door. No provisions were made to have a doorman installed and you were left waiting in the cold until someone could come and fetch you from reception - unless you were lucky to sneak in with the contractors who used the same entrance. So much for first impressions ... We timed our arrival badly as the demolition work had resulted in the hotel's computer system being down. As noone in their right mind would try and check into a building site without a prior reservation we were trusted to be legitimate guests and taken up to the seventh floor. The only way to find out which rooms were available was to open them and check. Luckily we didn't surprise anyone in flagrante ... Luggage dropped off, we were asked to come back later for our keys. The rooms themselves were nice enough, decent size and equipped with the regular essentials. Ironing board and steam iron were supplied on request. Both had seen better days and I wish I had checked the iron before use - rather than touching up my previously white blouse with black marks! Luckily my suggestion to clean the shirt free of charge was agreed to, but no apologies offered. Unlike London where construction works are carefully planned to never overlap, in Birmingham these are well coordinated and as soon as the in-house builders left, the next group arrived to dig up the street outside. As the hotel is located on quite a busy road, this took place at night to not hold up traffic - loud enough to prevent a quiet night even on the 7th floor. Trying to locate the breakfast room the next morning was the next challenge and involved an elevator journey to the second floor and a walk down to the first. And back to the second floor in order to catch the lift down to reception - not an easy escape! Breakfast was nothing much to write home (or review) about. Self-service, so no Miguel-inspired moments ... unlike my priceless experience of room service the night before. A luke-warm pizza was delivered by a guy half way through a glass of wine which he didn't even bother putting down when handing me my tray - my first ever pizza served with sachets of brown sauce and mayonnaise! An underwhelming experience throughout. The bad bits far outweigh the efforts of a couple of team members who tried their best to cope with an incredibly difficult situation - they, just like their guests, have been let down by Ramada, Encore, Penta, Wyndham or whatever name you choose. Re-branding shambles!

I love the lake here. Event days can be a nightmare on the roads but the actual grounds are…read morefantastic.

Really comfortable hotel, nicely decorated as long as you don't look too hard at the bathrooms…read more Very clean though. Good value for money. All of the rooms are different sizes and shapes so it's pot luck, but quirky and adds to the charm. The restaurant is good, with rich, home cooked style food, but they get busy so book!! The atmosphere is such that you can happily sit with a bottle of wine until closing time :)

A good size room as I was given an end room so loads of space. It's a shame I was only there for…read moreone night as it was a good space to relax in, but one night you sleep wake up and your gone. Nice art work on the walls and all the amenities you would expect at a hotel, WiFi, ironing board, kettle, mugs, tea coffee etc etc. The staff on reception were helpful and got me checked in quickly. I was there for a days conference so we also used a meeting room. The coffee machine played music as your coffee was made, a nice touch. There was a little faff getting the laptop connected to the screen but once connected all was good. Nice break out area. The bar staff were quick and efficient with plenty of staff working not just behind the bar but on the floor as they are still operating table service. I might have gone 5 stars except for my experience with breakfast the following morning. As part of our package we were able to use our meeting space for breakfast. I was under time pressure and was reassured breakfast would be with us shortly, I heard this for an hour and as I left they arrived with breakfast Other than that I liked the hotel, it's location is great and the staff were good. I will definitely use again.

Excellent hotel right by two malls. There's also a Starbucks in the lobby. Lobby area is somewhat…read moresmall though, although there are some seats. There's also stairs that lead up to the bar/restaurant. Room service is also available but I don't remember the hours. The rooms are spacious and very nice. Comfortable beds and nice amenities including a towel warmer, USB outlets right by the bed, and plenty of snacks and a mini bar. There's also a Spa here and meeting rooms. An indoor parking garage as well. I would definitely stay here again.

The hotel Delta Marriott in Birmingham was so nice and clean! It was a lovely experience ! The bed…read moreis amazing , the bathroom immaculate and so clean! I truly appreciate a clean well kept room! Sleep requires peace and this property provided that! The food in the hotel restaraunt was ok.. I tried one of their new menu offerings (curry wings) I deffy didn't enjoy it. The CEASAR salad was so good! The cheese fries were not that great ..

I recently visited here for a hen do, and was very very excited as the Marriott is synonymous with…read moreluxury. The reception area looked great and there were refreshing welcome drinks we could help ourselves to while we waited, I had parked in their car park and was given a token so that there would be no charge for the use of that facility. The staff were very polite and friendly so I had high hopes for the rest of the day. However when we went downstairs to the heath suite, I was left somewhat disappointed. The changing room area was quite small with only a few lockers, as there were other guests using the spa we didn't even get a locker each to ourselves, so 5 of us just had to squeeze our things into 3 lockers! I had ironed my dress for the evening event beforehand however that got creased as there were so many bags in the locker that it was not able to hang properly. It stated on the wall as you walked in that there was a sauna, steam room, Jacuzzi and pool, however there was no sauna. The facilities that were there were great, but I had been hoping to paint my nails and dry them off in the sauna, so I was disappointed. The sun loungers had all been taken up by other guests so we had to leave our towels on the chairs by the tables. There was quite a mess of coffee cups, tissues and things on the table when we arrived, and it was still there when we left 4 hours later. I had booked a pedicure as my treatment, my friends had booked massages and facials. The pedicure was good, but normally they file the dead skin off your feet as well as doing your nails and you get a little bit of a foot massage which they didn't do here. From what my friends told me, the massage was good but it depended on which therapist you had, as each did slightly different things. The lady who had the facial was happy with that as they use decleor products. There are only 2 showers and 2 closed changing rooms, so it was quite a long wait before I could get ready. The showers were also filthy! There were empty bottles, hair and scum on the floor of both showers and we had noticed that when we arrived, but assumed it would be cleaned by the time we showered...it wasn't! All in all I would say it was a disappointment for all of us, as we had expected far better!