I am not a native of the ACA service area, so I had to start from scratch when the problem with a…read morewater heater occurred. After calling several companies where I got no response, or a maybe I can come in two days response, I called ACA. The lady that I spoke to was very accommodating and knowledgeable. She told me a technician would contact me. And just a few moments later, I did get a phone call from a technician who asked me pertinent questions and obviously knew what he was talking about. The technician worked with me and met me at a time that I could get away from work. He showed up exactly when he promised. Being that he was very knowledgeable, he had the issue resolved in record time. The charges were extremely reasonable, especially considering that this was done on a day of very inclement weather when most companies were considering it an emergency only day. In short, in the future, I will not hesitate to call them for any plumbing needs that I may have.

I would not recommend this plumbing company based on my experience. They came to my home to light a…read morebrand new water heater, and during the service, water leaked from an supply line and entered my attic and hallway ceiling. I was told that the leak occurred because the line was not capped. I was also quoted a service fee of $145, but I was ultimately charged $197, which added to my frustration with the overall experience. After the incident, I had visible water damage to my hallway ceiling, and water came through a recessed light that is now no longer functioning. Edrick stated that there was no water damage in the attic because the insulation had caught the water and they wiped everything dry. However, the visible damage to my ceiling and the fact that the recessed light stopped working after the water intrusion were concerning. I also had concerns about the service itself. Based on the events that occurred and Joshua's interactions with Edrick, I did not feel that Joshua demonstrated the level of experience or confidence I would expect from someone performing plumbing work in my home. What was even more disappointing was the response from management and customer service. I spoke with Joy, a representative, and Zack, the plumbing manager. Both came across as defensive when I brought the incident and resulting damage to their attention. Rather than feeling like my concerns were being taken seriously, I felt as though the focus was on defending the company's actions instead of addressing the damage and finding a resolution. I also requested the company's commercial general liability insurance information so that the property damage could be properly reported, but that information was not provided, refused in fact. Accidents can happen, but how a company responds when something goes wrong says a lot about the company. Unfortunately, the customer service or lack thereof that I experienced was extremely disappointing. In my opinion, that ultimately reflects management and trickles down to the staff. I expected better communication, accountability, and customer service. Based on my experience, I would not recommend this company to anyone.

The customer service was 10/10! I sat my clothes out for 8:30a they were picked up by 9:15am!…read moreI requested same day service which has a same day service fee which is understandable. They returned my clothes by 7pm same day! fresh & clean, dry, neatly folded and with all of my dresses steamed on hangers! I highly recommend retaining any laundry services you may need from here! Payment method is very versatile which was one of the best things in my case. Thank you guys for such phenomenal service and this wonderful experience you have a forever customer here!

Great service very affordable and you get your vehicle back the same day my A/C went out called…read morethat same day and next day replaced compressor and my a/c is back working

I just had a service call from Bigfoot. Came home yesterday from a day trip to Natchitoches to…read morediscover my carpet soaked. Garrett from Bigfoot showed up on time cleared the problems and I am enjoying the cold air once again. Thank you Garrett and Bigfoot! You always come through.

BEWARE!!! They do not stand behind their work and have no integrity! My ceiling is ruined because…read moreof the drain pan leaking & instead of repairing it properly, they stuck a plastic jug under it to catch the water. Then had the gall to ask me if it was dry. Yeah, until the container filled up! It was half filled when a new AC man checked it for me. Keith screamed at me twice, hung up on me twice, & was extremely volatile to me with my son present. I wish someone had warned me like I'm trying to warn others.

My experience with RSM Moving & Labor was far from perfect, but not terrible. They did fulfil their…read morepromise, but they raised the price, on something that wasn't mentioned before the move. I was going to move myself. I had help lined up where I was moving to, but needed loading help. I found this company on movinglabor.com. They had only been hired 2 times, but I gave them a call. I actually had to reserve them before movinglabor.com gave me the contact number. The fact of driving a 20ft UHaul with my truck behind it on a trailer was daunting to me. Especially since about 15 miles of the interstate was under construction, and had concrete barriers on both sides, about 2 feet from the lines on the normal interstate. I mentioned that to Robert when I was talking to him and he said that they would drive the UHaul to my location and unload it for me for additional charges. We discussed the charges and I agreed to them. He threw in extra charges that we hadn't discussed. It was about $130 more, so not really a big deal. When I went to get the UHaul, they of course wanted to know any additional drivers. Robert used his wife and she was added to the contract. One of the movers went with us along with Robert and his wife to pick it up. It was supposed to be a local pick up in Lake Charles, but they changed it at the last minute to Opelousas, LA. That was about an 80 mile drive, one way. Part of the extra charge was $30 to go pick up the truck. The other $100 was for additional fuel after I paid to have it filled up on the way back to Lake Charles. It was $50 even and he said that it only was at half full. I don't know if he actually filled it up or not, but what could I say? I know that the trucks don't get the best gas mileage, but it was a 264 mile trip. They left the truck for me to return and towed a vehicle on the trailer that I had reserved for them to get back to Lake Charles. The time that they would arrive kept getting pushed back. Robert never called me to advise me of this. I can say though, that he always answered his phone. I never called him that he didn't answer and update me on the progress. The point being, he should have called me. I shouldn't have had to call him. His wife didn't hesitate to call me the next day about every hour starting about 8:00am, to tell me to go online and pay the rest of the bill. I guess that they wanted me to pay the rest of the bill before I returned the UHaul. When I returned the UHaul, the office was closed. I had to put the keys and paperwork in a drop box. The next morning, I had a charge on my credit card for $101.39 for extra mileage on the truck. I don't know what they could have done with the truck. Robert asked me if I had bought a lock for the door. I hadn't. He suggested that I go get one and keep the keys myself. That act made me feel good about him and gave me confidence that I had made a good decision in hiring his company. Since I had the keys to the door of the truck, I can't imagine how it got the extra mileage on it. He did say when I called him that he was helping someone that morning (like he was helping me), so the only thing that I can imagine is that he rented a UHaul trailer and used the truck to pull it. When they did arrive, the lock was still on the door. Everything arrived safely with the exception of my Duncan Fife dining room table. It was busted to pieces, literally. I called Robert and told him about it. He stated to me that he had told me that it wouldn't hold much weight. I don't recall that, but even if he did, I would think that he wouldn't have put that much weight on it. Also, his wife wasn't driving when they arrived; she wasn't even in the truck. The other person that went with us that wouldn't give his ID as a driver was. Overall, they did what they said, but it was questionable at different times. They also never refunded the extra money that I was charged on the UHaul for mileage. Robert has a chance to be a great company. He just needs to handle things better.

OK so we scheduled movers, however we were stood up. So we decided to try this company RSM we let…read morethem know it what happened and Robert immediately had Rob meet us at our location. Once he got there and assesed the situation he went back and got a dolly and a second person to help. They went above and beyond to help us and the rate was reasonable compared to what we were quoted from the other company. Coming from out of town to get my mom's stuff moved they were a great help. Would definitely recommend them.

They are professional, friendly, and punctual. I have been using them for years and would…read morerecommend men them without reservation.

Replace a customer provided water heater in attic…read more Watch out for their excessive hourly rates after the initial hour. They provide excellent service, on time, professional. They charge fairly normal for the FIRST hour $120 (Feb 2012), along with parts charges and even an additional fuel surcharge. But they charge the SAME rate for every hour after the first hour ($120 for any hour) rather than charging a normal, average charge for the subsequent hours. So the $120 is far and above any national, average hourly rate for licensed plumbing after the first hour. Even after a request for a review of the price, they insisted that this was their normal hourly rate, for any hour And your bill will not itemize the charges. You have to ask for an itemized bill, which you will get.

These guys are energetic into an eczema job. They installed stormy at four separate locations for…read moreme and did an excellent job. In addition, they've done several of the small jobs for me. That have been wonderful.

This company did an amazing job. They were reasonably priced, professional, and efficient. I…read moreHIGHLY recommend DNC!