Bigfoot Electric &amp; AC - Bath &amp; Windows

(2 reviews)

I would not recommend this plumbing company based on my experience. They came to my home to light a…read morebrand new water heater, and during the service, water leaked from an supply line and entered my attic and hallway ceiling. I was told that the leak occurred because the line was not capped. I was also quoted a service fee of $145, but I was ultimately charged $197, which added to my frustration with the overall experience. After the incident, I had visible water damage to my hallway ceiling, and water came through a recessed light that is now no longer functioning. Edrick stated that there was no water damage in the attic because the insulation had caught the water and they wiped everything dry. However, the visible damage to my ceiling and the fact that the recessed light stopped working after the water intrusion were concerning. I also had concerns about the service itself. Based on the events that occurred and Joshua's interactions with Edrick, I did not feel that Joshua demonstrated the level of experience or confidence I would expect from someone performing plumbing work in my home. What was even more disappointing was the response from management and customer service. I spoke with Joy, a representative, and Zack, the plumbing manager. Both came across as defensive when I brought the incident and resulting damage to their attention. Rather than feeling like my concerns were being taken seriously, I felt as though the focus was on defending the company's actions instead of addressing the damage and finding a resolution. I also requested the company's commercial general liability insurance information so that the property damage could be properly reported, but that information was not provided, refused in fact. Accidents can happen, but how a company responds when something goes wrong says a lot about the company. Unfortunately, the customer service or lack thereof that I experienced was extremely disappointing. In my opinion, that ultimately reflects management and trickles down to the staff. I expected better communication, accountability, and customer service. Based on my experience, I would not recommend this company to anyone.

I am not a native of the ACA service area, so I had to start from scratch when the problem with a…read morewater heater occurred. After calling several companies where I got no response, or a maybe I can come in two days response, I called ACA. The lady that I spoke to was very accommodating and knowledgeable. She told me a technician would contact me. And just a few moments later, I did get a phone call from a technician who asked me pertinent questions and obviously knew what he was talking about. The technician worked with me and met me at a time that I could get away from work. He showed up exactly when he promised. Being that he was very knowledgeable, he had the issue resolved in record time. The charges were extremely reasonable, especially considering that this was done on a day of very inclement weather when most companies were considering it an emergency only day. In short, in the future, I will not hesitate to call them for any plumbing needs that I may have.

ASE Heating and Cooling

(2 reviews)

Thank you ASE Heating & Cooling LLC for the quick diagnosis, customer service, communication and…read morequick turnaround! You got us back up and running in no time! Call them for all your Heating and Cooling needs!! 10 Stars!!! Value was great also!!!

ASE Heating and Cooling was sent out to look at my A/C Unit by my home warranty company. They…read morerescheduled my appointment 3 times before they actually showed up at 7 PM. They determined the A/C unit had been damaged by the previous owners of the home and the home warranty would not cover human error. ASE Heating and Cooling charged me for the visit, just to tell me they couldn't help me. They promised the photos and the written report so that I could consult a lawyer for the previous owner's damage which I have never received. The email listed on their website does not work. Their voice mail box has been full for weeks. I have texted several times a week for the last month and never received a reply. ASE Heating and Cooling has no integrity, no communication, and are unreliable.

McGee Plumbing & Mechanical

3.7

(3 reviews)

They are professional, friendly, and punctual. I have been using them for years and would…read morerecommend men them without reservation.

Replace a customer provided water heater in attic…read more Watch out for their excessive hourly rates after the initial hour. They provide excellent service, on time, professional. They charge fairly normal for the FIRST hour $120 (Feb 2012), along with parts charges and even an additional fuel surcharge. But they charge the SAME rate for every hour after the first hour ($120 for any hour) rather than charging a normal, average charge for the subsequent hours. So the $120 is far and above any national, average hourly rate for licensed plumbing after the first hour. Even after a request for a review of the price, they insisted that this was their normal hourly rate, for any hour And your bill will not itemize the charges. You have to ask for an itemized bill, which you will get.

Dependable Appliance Repair

(4 reviews)

Hello everyone, so my fiancée called these people for repair on her appliance. The service charge…read morewas 100 dollars, which meant a "technician" drives to your home and simply takes a picture of the serial number and says "we will be in touch". Afterwards the appliance repair is almost $1,000 dollars... combined with labor. They say that your 100 dollars will go towards it but why? The whole purpose of an "appliance repair" is for what? To avoid having to pay money for a brand new entire appliance. I went to the business and voiced my concerns and that a refund for the 100 should be given. If not then I will do whatever I can to inform people to never use this business again. The secretary even agreed with me and said many are very unhappy with their service and told me that the 100 dollars could be refunded. She also informed me that if a check was done then the check number should be on there, well it wasn't. I told the lady "I feel that this was a scam, people are depending on you all to provide them with a service because they need your help."the lady agreed and said she must speak to the owner first about the refund. Ten minutes later the owner calls me and accuses me of threatening them. I could not even speak to this gentleman at all, he was very irate and talked over me continuously. He threatened me with going to my supervisor to accuse me of threats. I informed him with "sir, I am a customer. If have an unsatisfactory concern then I bring it to you. That is not a threat sir." He refused to give me my refund and hung up on me. Their office absolutely reeked of marijuana as well upon the secretary allowing me to come in. Ladies and gentlemen of CENLA? DO NOT use these people... I encourage all to spread this message. Take your business and your money elsewhere to people who enjoy providing you with a service and is honored to be receiving your money. Dependable Appliance is far from dependable or professional.

The best service I've experienced!! Same day repair on my grandmother's refrigerator and the…read moresecretaries explained everything so throughly! Will be back for all of our future repairs.

Roshto Electric Of LA

I used Roshto several years ago and was very pleased with their work! Very professional, curious…read moreand not over the top in pricing! They responded quickly and got the job done!! I will call them again! Very reliable, they solved my electrical issues with ease!!

JCAC Mechanical

Jamie was beyond helpful and worked hard for our business. When other companies wanted to…read morecompletely replace our elderly Momma's whole system for 5-figure prices, he offered to rebuild the heat kit, repair some ducts, and check out the system for less than $1k.

Prestige Plumbing Repair

We contacted Prestige Plumbing, and they took care of our issue just 2 hours later. They were…read morequick, efficient, and professional. I would highly recommend their services. Thankful to have a local business to lean on in times of need.

Smith Electric

Tony the owner of Smith Electric is a delight to deal with! My home is old and her took great care…read moreto update some outlets for me! He is very thorough and very fairly priced! I highly recommend Smith Electric!

Peacher Plumbing Heating & Cooling

(5 reviews)

I have used Peacher Plumbing several times. They have installed 2 on demand systems and have…read morealways gone over and above in the service and workmanship. I never worried about being overcharged and they were always integral and trustworthy. I would not hesitate to use them for any plumbing need you will be in good hands.

Thanks Peacher Plumbing for repairing and updating my plumbing into the 21st century Office Staff &…read morePlumbers are courteous and professional would definitely recommend and use them again

LGR Power Services