I just had a service call from Bigfoot. Came home yesterday from a day trip to Natchitoches to…read morediscover my carpet soaked. Garrett from Bigfoot showed up on time cleared the problems and I am enjoying the cold air once again. Thank you Garrett and Bigfoot! You always come through.

BEWARE!!! They do not stand behind their work and have no integrity! My ceiling is ruined because…read moreof the drain pan leaking & instead of repairing it properly, they stuck a plastic jug under it to catch the water. Then had the gall to ask me if it was dry. Yeah, until the container filled up! It was half filled when a new AC man checked it for me. Keith screamed at me twice, hung up on me twice, & was extremely volatile to me with my son present. I wish someone had warned me like I'm trying to warn others.

It doesn't get any better. I asked Corey to come out to look at an old 4 ton R-22 unit that had a…read morefreon leak. He took the time to locate the leak (widespread corrosion in the evaporator coil) which was unrepairable. He then gave me options including a custom fab on a new R-22 coil or replacement with a new unit. His quote was incredibly competitive for the new unit, and putting in a new evaporator just didn't make sense. While he was here, I asked him to have a look at a Goodman unit (3.5 ton - 2nd zone) that I bought on-line and installed with help from a family friend that's an ac tech. My friend and I got the unit installed, but couldn't figure out a control system problem. Called another local firm and they spent a day trying to figure out why it wouldn't run, charged me $600 and left with it not working. Corey took less than 10 minutes to discover a dip switch that was not configured properly for the emergency heat elements in service and had me up and going in no time. Hard working, smart, shows up when he says he'll be there and affordable. Corey doesn't object to working on your stuff no matter where you purchased it. If you haven't already called him to quote your work, you need to stop right now and give him a call. Here's the number: (318) 794-2939.

From the owner: Locally owned and operated by Corey Bolton. When you call The Air Commander, the Air Commander will…read moreshow up. Call today for your free estimate.

Called them out to check on heater on 01/12/2018 because a malfunction. The technician arrived in…read morea very timely fashion. Stated the the flame sensor was bad and replaced. Total cost was $171 with the service contract. Had to call them out for the same issue again the next day. Same tech said flame sensor needed adjusting. Same problem occurred again the 14th. I turned the system off and turned it back on and haven't noticed the problem again. Not sure if the problem is resolved but I will call them back out if it occurs again. Tech was professional, response and delivery of service was efficient.

Recently the AC unit went out at the home of my two elderly [80 and 84] sisters-in-law in Grand…read moreCane LA. It was late in the evening, they were hot, flustered, and anxious. They called Southern Air out of Shreveport. At least one person came out that night and told them the unit was badly damaged by an electrical fire and needed to be replaced. One sister-in-law then called my wife and I to see if we would co-sign for a five-year interest free loan amounting to $16,000.00 to cover the work. There was also a manager type person on the phone that we talked to who had checked their credit the result of which required a co-signature from someone with a better score. We were surprised at the amount of $16,000 for an AC unit plus labor in a mobile home, it seemed suspiciously high to us. When inquiring about a cheaper option we could not get a clear response except it would all cost the same in the end, emphasizing this loan was a special promotion and to take advantage of it. We felt the exchanges we had with the Southern Air folks at the house was more like talking to high-pressure salespeople anxious to close a deal than exploring any other options. We declined their services. My sisters- in-law toughed it out overnight and another HVAC company called Atlas came out the next morning. They said there was considerable damage from the fire but repairable. They did repair the unit back into service for a total of $659.00. So, the moral of the story is - "let the buyer beware." When customers are desperate for a solution they are vulnerable to exploitation, especially the elderly. It also sadly speaks to wide variation of integrity and honesty between companies.

Tremendous service, immediate response, extremely professional technician Zac is spectacular. This…read moreis a very honest company, well trained experts, and prices are surprisingly reasonable. Thank you Zac for being exceptional!!

From the owner: We try our best to meet our customers needs without breaking the bank. read more

I am not a native of the ACA service area, so I had to start from scratch when the problem with a…read morewater heater occurred. After calling several companies where I got no response, or a maybe I can come in two days response, I called ACA. The lady that I spoke to was very accommodating and knowledgeable. She told me a technician would contact me. And just a few moments later, I did get a phone call from a technician who asked me pertinent questions and obviously knew what he was talking about. The technician worked with me and met me at a time that I could get away from work. He showed up exactly when he promised. Being that he was very knowledgeable, he had the issue resolved in record time. The charges were extremely reasonable, especially considering that this was done on a day of very inclement weather when most companies were considering it an emergency only day. In short, in the future, I will not hesitate to call them for any plumbing needs that I may have.

I would not recommend this plumbing company based on my experience. They came to my home to light a…read morebrand new water heater, and during the service, water leaked from an supply line and entered my attic and hallway ceiling. I was told that the leak occurred because the line was not capped. I was also quoted a service fee of $145, but I was ultimately charged $197, which added to my frustration with the overall experience. After the incident, I had visible water damage to my hallway ceiling, and water came through a recessed light that is now no longer functioning. Edrick stated that there was no water damage in the attic because the insulation had caught the water and they wiped everything dry. However, the visible damage to my ceiling and the fact that the recessed light stopped working after the water intrusion were concerning. I also had concerns about the service itself. Based on the events that occurred and Joshua's interactions with Edrick, I did not feel that Joshua demonstrated the level of experience or confidence I would expect from someone performing plumbing work in my home. What was even more disappointing was the response from management and customer service. I spoke with Joy, a representative, and Zack, the plumbing manager. Both came across as defensive when I brought the incident and resulting damage to their attention. Rather than feeling like my concerns were being taken seriously, I felt as though the focus was on defending the company's actions instead of addressing the damage and finding a resolution. I also requested the company's commercial general liability insurance information so that the property damage could be properly reported, but that information was not provided, refused in fact. Accidents can happen, but how a company responds when something goes wrong says a lot about the company. Unfortunately, the customer service or lack thereof that I experienced was extremely disappointing. In my opinion, that ultimately reflects management and trickles down to the staff. I expected better communication, accountability, and customer service. Based on my experience, I would not recommend this company to anyone.

I don't recommend this buisness. The owner stopped by my house to check and see if my coils were…read moreleaking. He never ran a dye test and overcharged my outside unit with freon. He then walks in my house and hands me a bill for over $400. The next, very honest guy I obtained, helped me make sense of this. This second guy had to discard about 8 lb.s of pressure. He stated that my unit would eventually break. Not to mention that my unit was not cooling due to the overwhelming about of pressure. It is my soul belief that the first guy knew this, in hopes that my unit would break, so that he could come again latter and rip me off some more. Do not use this guy! He is absolutely, dishonest!

Very unprofessional, the woman who answers the phone was extremely rude to my elderly parents. Poor…read moreservice quality, and unresponsive when further repairs or service calls need to be made to correct their work.