This is where I bought my Hyundai i30 last year, it was a great choice and I love the car. We…read moreended up going with Sutton City as it gave us the best deal and threw in some good extras to sweeten the deal. We confirmed the pricing and the financing, which included the first year of free car washes at their Sutton City location, which isn't too far for me to drive - although they can get very busy on the weekend (reminds me I should probably go today) For car servicing, the repairs needed were done quite quickly, and mostly covered under Hyundai's warranty which was great. It's a comfortable place to relax for an hour or so while they repaid or inspect your far, the facilities have a self service espresso machine, and lounged to read the paper. Once the car was returned fixed, I was surprised to see they had also washed it and vacuumed inside out of courtesy, which was great customer service. I've heard some horror stories from mechanics and car salesmen, but fortunately, I haven't personally experienced this as of yet with Suttons - I have with other places though.

First time I've been here and went for a service on my Nissan. Got the breaks replaced and they…read moresqueeled the moment I walked out the door. Second and third time still not resolved after replacing faulty ones that were put on. Fourth time looks like it's okay for now. Each time, my Petrol Guage also seems to show different petrol amounts post visit... Obviously I can't prove anything, but despite that I most certainly won't be coming back to this service centre.

These guys and girls run a very friendly and efficient service centre. Always smiling and willing…read moreto help, Liam car ready to go, no problem to small to sort out. So glad I bought an Audi here!

I am always on the lookout for "great" customer service experience. First time to Audi service --…read moreit all started with being able to make my booking from the web/iPhone. Then arriving to my drive in concierge, greeted at the reception by a smile, and offer for coffee and/transport. I said I was just going to run -- "I can do that in a take away cup if you like sir", hmm.. Do you have soy? "We don't but if you are ok to wait a minute I can go downstairs to the cafe and bring you up one" :) cool. Full iPad check in, and service details emailed to my account. I ended up staying for a bit as their was a free shuttle to Surry hills and wifi as well for me to write this review. Sam also showed me how they have the latest tech. So.. They just came over to me to tell me the shuttle is 5 mins away, and offered me a muffin on yoghurt. I am going to start hiring some of these people :)

I've enjoyed outstanding customer service from this business for the past 25 years. I've just…read morepurchased my fifth brand-new Mazda from this dealership (formerly John Newell Mazda and now Alexandria Mazda). I have always been thoroughly impressed by the attentive and professional service I've received. The after-sales experience with scheduled servicing is also an impressive reason that has secured my loyalty. Thank you to Sales Consultant Aaron Brein for making our new purchase a truly seamless and enjoyable experience. He was consistently available to address any questions with insightful, knowledgeable responses. We are now the proud owners of a sleek new CX 5! I have no hesitation in recommending the Alexandria Mazda team!

So it all started very well. I bought my MX5 from them some 10 years ago. Good (not great) deal…read moreon a very near new high spec car...even in the colour I preferred. Following years, the servicing was good. Not convenient location, but they did the train tickets to the city and didn't charge exorbitant amounts. Then they moved and it got even less convenient. Had to start paying for a loan car so I could get to work. A few weeks ago, I had a real issue with the car. I live even further away now so went to another dealer to get some help. They needed a part number and suggested I contact John Newell for this. I emailed, and not a peek. Followed up a few days later - now 2 weeks on and still, not a whisper from them. Had to get it fixed and it cost significantly more as they spent a lot of additional time researching and investigating. Maybe they are miffed I have been to another dealer, but driving so far to get to them is just not possible any more. Left a very sour taste after what had been a pretty good and mutually beneficial 10 year relationship. This year we are buying a new car and would have considered asking them to source it and do a deal (even if we have to get it serviced elsewhere) - won't be putting myself out to do that now

I had to write a review . My Audi kept on breaking down after 3 years from purchase. A friend is in…read morethe industry and said it would! So told me to trade it in at Lexus. They offered me a pathetic price for the car ....but did drop the price of their car. Anyway purchased it, liked it, but now after a couple of years ...love it. Beautiful to drive - like a big arm chair - never broken down, and fantastic service. Can't recommend it high enough. Thanks

You deserve negative rating, guys! I have been emailing my complaint since last month but you were…read morejust ignoring my emails! Someone called to say that the case has been escalated and yet nothing!!! It's not the poor after service I am complaining about but the fact that there's a thief in your midst!!! And what are you going to do about it? I am not very afraid to put my car for service. I still have 3 years before it runs out of warranty!!!

I had my car serviced in November 2023. I got a notification to return for another service in…read moreFebruary 2022. So I called them and asked about it. Initially, they said it's for a visual brake fluid check. When I asked them further question, they just got confused and sent me this text message: Hello, brake fluid service already done in November 2022. Vehicle Check service might becoming due somewhere in 2023 BMW Sydney Rushcutters BayThankyou Sales is great. Service is absolutely doomed in BMW Sydney. Anna

STAY AWAY FROM this Mickael Eldourgam used cars sale-man of Sutton Subaru Rosebery NSW Australia…read more He is a FLAT OUT DISHONEST GUY! I found a CarSales' ad of pre-owned 2013 Honda CR-V DTi-L Auto diesel for $25,999 from Sutton Subaru Rosebery NSW and went there to inspect on Thursday. During inspection, initially Mickael said he could to drop $500 from advertised price. Later he offered to drop to $24,000 and asked would I take it. I said: if the price is $25,000 I will NOT take but $24,000 I said it is good. My wife needs to see it, as we are buying this car for her. Of-course, if she is happy with the car we would buy it. Mickael totally agreed and asked me to bring my wife to see the car. Having discussed the car with my wife, my wife was very happy and we came the next day with "our CHEQUE BOOK hoping to make a final quick check and put down a deposit" for the promised price ($24,000). When we first met Mickael, very quickly there was a technician joined him (the technician appeared to prepare to move some other cars that were blocking the Honda that we wanted to buy). Then Mickael said something to the technician and sent him away. I then asked for a test drive. Mickael said: he could not drop the price. He only allow for a test drive, if I agreed to pay $25,500 for the car. HOW RIDICULTLLY- I said and asked him " IS THIS THE WAY HE TREATS HIS CUSTOMERS?" He said he had to make money, there were NOT MANY STOCKS at the moment and he can't drop $2000 from the advertised price. If he CAN NOT keep his promise, DO NOT ASK OTHER TO COME! For a happy car purchase - STAY AWAY FROM this MICKAEL ELDOURGAM sale guy, buy from someone else honest. I would put zero star, if I could!

We purchased a new vehicle Feb 2011 from Suttons Rosebery. The vehicle is not driven off road or…read moremaltreated in any way. We look after our car and our first service went well but we had a problem with a mirror which took months for them to replace. The driver's side mirror groaned loudly when it was being moved and it took several complaints to have it fixed under the new car warranty. Before the second service we had further problems. The vehicle had several episodes where it simply decided to slip into neutral whilst in drive and when this happened on a slight uphill street, we narrowly missed having a major accident. The first time we alerted Suttons about this problem they said the computer showed something but they could not pinpoint the problem. Duh. It was as though they thought we were idiots and had no idea what we were talking about. A car slips out of gear for no good reason... gee.. what could it be?? They supposedly found the problem another six months later because the computer now showed it. Now they finally believed us that the vehicle had a problem. We were so upset and angry that it had taken a further episode for Suttons to address this issue that we demanded a loan car until the issue was fixed. So they fixed the gearbox and the mechanic asked to keep our vehicle overnight so he could test it to make sure it was ok. We agreed to this. Well it seems this Service Department's specialty is returning your car with new "features" it never had prior to their meddling with the vehicle. The second service they neglected to replace a part correctly and to turn off the service reminder. The vehicle kept chiming to alert us to an oil change that had just been done and sounded like a V8 on steroids. When I mentioned my concerns to the Service Department Manager about the lack of care taken on the second service his view was that they were simply having a bad day at the workshop. I replied that what if it had been something more serious like a missing screw or bolt. His reply was: that is why doctors leave surgical instruments in patients during surgery! Honestly, with a mindset like that, there is no hope of the customer being central to this business. Very sad for such a major motor vehicle group.

We've had two Landrover Discoveries over the last six years. Fool on us for returning to Trivett…read more The servicing is astronomically expensive in comparison to our local Eastside Automotive (great guys). Recently having shelled out 3.5k for the half price service, new tyres, brakes and wipers we get home to find that the the Park Brake has a systems fault. They didn't want to know. Despite booking it in for them to look it, we drove out there and they'd lost the booking. They said they'd come and collect the car and we had to chase and chase and chase until they agreed to come and collect it again. Swanky premises, veneer of civility but chaos and no service and this is the third time that following a service our car has had to be returned. Overpriced and underserviced. We'll never go back.

From the owner: Trivett is a prestige automotive group with dealerships in Parramatta, Blacktown, Alexandria, East…read moreSydney & Melbourne.